---
title: [OR] [BoK 6] [CA] Apply for Certification Identify Critical Business Services [P2-S1]
description: [OR] [BoK 6] [CA] Identify Critical Business Services
---

[Operational Resilience](https://blog.bcm-institute.org/operational-resilience)

# [\[OR\] \[BoK 6\] \[CA\] Apply for Certification Identify Critical Business Services \[P2-S1\]](https://blog.bcm-institute.org/operational-resilience/apply-for-certification-identify-critical-business-services)

 Written by [Azizah Nurdin](https://blog.bcm-institute.org/operational-resilience/author/azizah-nurdin) | Jun 20, 2024 3:39:24 AM

#### Certification Application: Using Operational Resilience Body of Knowledge 6 (OR BoK 6) as part of your experience justification 

This guide showcases how to effectively utilize Operational Resilience Body of Knowledge 6 (OR BoK 6) within your "Implement"Phase 2 - **Identify Critical Business Services** Stage 1" or P2-S1 experience justification for the certification application.

Remember, OR BoK 6 outlines the minimum expected capabilities for an OR professional.

#### Demonstrating Your Expertise

Ensure that the "Identify Critical Business Services" content is included in your application. *Click the icon on the right to recap.*

This is a brief explanation of the template provided in the certification application form (CAF)

 

|   | **Evidence of Work Done** | **\[3\] When was it done? MM-YYYY to MM-YYYY** |
| --- | --- | --- |
| **\[1\] What was performed?** Per the specific OR BoK? | Detail the particular operational resilience practices you implemented.  This is in line with the content of the OR BoK that you learned during the course.   (Estimate of a minimum of 200 words) |   |
| **\[2\] How was it carried out?** | This is a write-up of your actual implementation and contribution to the specific OR BoK within your organisation. You must demonstrate the completion of these particular OR practices. (Estimate of a minimum of 200 words) | Please elaborate on the duration of the OR BoK. Was it over three years for ORCE and over one year for ORCS? |

 

In addition, here's how you may want to consider the following when describing your content: **What was performed?** and **How was it carried out?**

1. **Contextualize**: Briefly establish the specific project or organization where you applied the principles.
2. **Map stages to experience**: Link each step in "**Identify Critical Business Services**" to a concrete example from your work. Please refer to the "Areas of Expertise for OR BoK 6 "below.
3. **Provide evidence**: Support your claims with tangible evidence, such as:

- **Documents**: Name **(title and brief description)** of reports, policy, proposal to management, and project plans.
- **Testimonials**: References from colleagues or project stakeholders.

4. **Quantify duration**: Mention your time at each stage, highlighting your dedicated engagement.  Remember to aggregate the duration to at least one year for the specialist level and three years for Expert-level application.

5. **Go beyond the minimum**: While meeting specific standards of BoK expectations is essential, demonstrate how you exceeded them by adding further value. Did you develop innovative approaches? Did you lead a team through the process? Share such advancements to showcase your initiative and leadership.

##### Areas of Expertise for OR BoK 6 \[P2-S1\]

 

|  | **Demonstrate Your Actual "Practical" Experience and the period you execute these activities for more than one year (Specialist) or three years (Expert)** |
| --- | --- |
| **Conduct Business (Services) Impact Analysis (BIA)** | - Explain the concept of BIA, emphasizing its broader scope compared to typical "critical business function" analysis. - Outline the steps involved in a BIA: - Identifying dependencies and interconnections between business services. - Recognizing critical inputs, processes, and outputs for each service. - Determining Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). - Considering service disruption consequences: financial, operational, reputational, and regulatory. - Demonstrate how, when and what you did to implement the critical business services for operational resilience. |
| **Engage Relevant Stakeholders** | - Emphasize the importance of collaborating with various stakeholders: business unit leaders, department heads, risk managers, and subject matter experts. - Explain the need for diverse perspectives across the organization for a comprehensive understanding. - Demonstrate how, when, and what you did to ensure that the relevant stakeholders are engaged. |
| **Prioritize Services** | - Based on BIA findings and stakeholder input, explain how to prioritize identified business services. - Emphasize assigning criticality levels based on impact on operations, compliance, customer experience, and financial stability. - Demonstrate how, when, and what you did prioritize services. |
| **Document Critical Business Services** | - Advocate for creating a well-structured inventory of CBS, including dependencies, risks, and recovery requirements. - Explain the importance of maintaining this inventory as a "living document" for regular updates. - Highlight the need for detailed documentation with service descriptions, critical inputs/outputs, dependencies, recovery objectives, and specific regulations. - Demonstrate how, when, and what you did to document critical business services. |

Following these guidelines and incorporating "What Is Critical Business Services" terminology and understanding, you can effectively demonstrate your expertise during certification.

#### More Information About Blended Learning OR-5000 \[OR-5\] or OR-300 \[OR-3\]

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

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|  | If you have any questions, click to contact us. |  |
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