Certification Application: Using Operational Resilience Body of Knowledge 6 (OR BoK 6) as part of your experience justification
This guide showcases how to effectively utilize Operational Resilience Body of Knowledge 6 (OR BoK 6) within your "Implement" Phase 2 - Identify Critical Business Services Stage 1" or P2-S1 experience justification for the certification application.
Remember, OR BoK 6 outlines the minimum expected capabilities for an OR professional.
Demonstrating Your Expertise
Ensure that the "Identify Critical Business Services" content is included in your application. Click the icon on the right to recap.
This is a brief explanation of the template provided in the certification application form (CAF)
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Evidence of Work Done
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[3] When was it done? MM-YYYY to MM-YYYY
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| [1] What was performed? Per the specific OR BoK? |
Detail the particular operational resilience practices you implemented. This is in line with the content of the OR BoK that you learned during the course.
(Estimate of a minimum of 200 words)
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| [2] How was it carried out? |
This is a write-up of your actual implementation and contribution to the specific OR BoK within your organisation. You must demonstrate the completion of these particular OR practices.
(Estimate of a minimum of 200 words)
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Please elaborate on the duration of the OR BoK. Was it over three years for ORCE and over one year for ORCS? |
In addition, here's how you may want to consider the following when describing your content: What was performed? and How was it carried out?
- Contextualize: Briefly establish the specific project or organization where you applied the principles.
- Map stages to experience: Link each step in "Identify Critical Business Services" to a concrete example from your work. Please refer to the "Areas of Expertise for OR BoK 6 "below.
- Provide evidence: Support your claims with tangible evidence, such as:
- Documents: Name (title and brief description) of reports, policy, proposal to management, and project plans.
- Testimonials: References from colleagues or project stakeholders.
4. Quantify duration: Mention your time at each stage, highlighting your dedicated engagement. Remember to aggregate the duration to at least one year for the specialist level and three years for Expert-level application.
5. Go beyond the minimum: While meeting specific standards of BoK expectations is essential, demonstrate how you exceeded them by adding further value. Did you develop innovative approaches? Did you lead a team through the process? Share such advancements to showcase your initiative and leadership.
Areas of Expertise for OR BoK 6 [P2-S1]
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Demonstrate Your Actual "Practical" Experience and the period you execute these activities for more than one year (Specialist) or three years (Expert) |
| Conduct Business (Services) Impact Analysis (BIA) |
- Explain the concept of BIA, emphasizing its broader scope compared to typical "critical business function" analysis.
- Outline the steps involved in a BIA:
- Identifying dependencies and interconnections between business services.
- Recognizing critical inputs, processes, and outputs for each service.
- Determining Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
- Considering service disruption consequences: financial, operational, reputational, and regulatory.
- Demonstrate how, when and what you did to implement the critical business services for operational resilience.
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| Engage Relevant Stakeholders |
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Emphasize the importance of collaborating with various stakeholders: business unit leaders, department heads, risk managers, and subject matter experts.
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Explain the need for diverse perspectives across the organization for a comprehensive understanding.
- Demonstrate how, when, and what you did to ensure that the relevant stakeholders are engaged.
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| Prioritize Services |
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Based on BIA findings and stakeholder input, explain how to prioritize identified business services.
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Emphasize assigning criticality levels based on impact on operations, compliance, customer experience, and financial stability.
- Demonstrate how, when, and what you did prioritize services.
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| Document Critical Business Services |
- Advocate for creating a well-structured inventory of CBS, including dependencies, risks, and recovery requirements.
- Explain the importance of maintaining this inventory as a "living document" for regular updates.
- Highlight the need for detailed documentation with service descriptions, critical inputs/outputs, dependencies, recovery objectives, and specific regulations.
- Demonstrate how, when, and what you did to document critical business services.
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Following these guidelines and incorporating "What Is Critical Business Services" terminology and understanding, you can effectively demonstrate your expertise during certification.
More Information About Blended Learning OR-5000 [OR-5] or OR-300 [OR-3]
To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.
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If you have any questions, click to contact us.
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