[BCM] [FSC] [E2] [C10] Back Cover for BCM

Chapter 10

Back Cover for BCM Planning Methodology for the FSC [eBook 2]

Business Continuity Management in Social Services: A Guide for Family Service Centres

Family Service Centres (FSCs) play a vital role in strengthening communities and providing essential social support. In today’s environment of uncertainty, ensuring continuity of services is more important than ever.

This eBook provides a practical and structured guide for BCM coordinators and risk management professionals in FSCs to implement, sustain, and strengthen their organisation’s Business Continuity Management (BCM) capabilities.

Drawing from the BCM Institute’s internationally recognised framework, this guide outlines the seven phases of the BCM Planning Methodology, using real-world applications tailored to the social service sector:

• Project Management (PM): Setting objectives, scope, and governance for BCM.
• Risk Analysis and Review (RAR): Identifying threats and vulnerabilities affecting FSC operations.
• Business Impact Analysis (BIA): Assessing critical services, dependencies, and recovery priorities.
• Business Continuity Strategy (BCS): Developing mitigation and recovery strategies.
• Plan Development (PD): Documenting practical and actionable BCM plans.
• Testing and Exercising (TE): Building resilience through drills and scenario-based exercises.
• Program Management (PgM): Sustaining and improving BCM as part of ongoing operations.

Beyond methodology, the book equips professionals with insights on building the BCM team, defining BCM goals, and ensuring service continuity for vulnerable communities.

This eBook also introduces readers to BCM Institute’s comprehensive training pathway:

• BCM-5000 ISO 22301 BCMS Expert Implementer Course – designed for organisational BCM coordinators.
• WSQ BCM 310-320-330 Competency Training Courses – SkillsFuture Singapore (SSG)-funded programs tailored for business unit coordinators.

Successful participants can progress toward internationally recognised BCM certification, strengthening both personal professional credentials and organisational resilience.

Whether you are starting your BCM journey or enhancing an existing program, this book is your essential companion in safeguarding service continuity for the communities you serve.

More Information About Business Continuity Management Courses