---
title: [CM] [SIT] [E3] [PB] [CS] [1] Post-Crisis for Mass Casualty Crisis Scenario for Student Overseas Trips
description: [CM] [SIT] [E3] [PB] [CS] [1] Post-Crisis for Mass Casualty Crisis Scenario for Student Overseas Trips
image: https://blog.bcm-institute.org/hubfs/CM%20Playbook%20for%20SIT%20Graphic%20Folder/CM%20Playbook%20Mass%20Casualty%20for%20SIT%20Morepost/%5BCM%5D%20%5BSIT%5D%20%5BPlaybook%5D%20%5BMass%20Casualty%5D%20Post-crisis.jpg
---
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##### Crisis-Ready Campus: A Strategic Framework for Crisis Management at Singapore Institute of Technology
# \[CM\] \[SIT\] \[E3\] \[PB\] \[CS\] \[1\] Post-Crisis for Mass Casualty Crisis Scenario for Student Overseas Trips
[![\[CM\] \[SIT\] Title Banner](https://no-cache.hubspot.com/cta/default/3893111/b3ec5c4a-5e8e-459d-bbf0-a19420a52cb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3ec5c4a-5e8e-459d-bbf0-a19420a52cb5)
The objective of the post-crisis phase is to transition SIT from emergency response into recovery, restoration, and continuous improvement.
Following a mass casualty event involving students overseas, SIT must focus not only on operational recovery but also on the physical, emotional, academic, reputational, and institutional impacts arising from the incident.
Recovery activities should support affected students and families, restore confidence among stakeholders, ensure continuity of university operations, and strengthen institutional resilience by learning from the experience.
The recovery phase should continue until affected individuals receive appropriate support, operational activities are stabilised, and all improvement actions have been implemented.
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdaa676d-372d-4ec3-804d-4ef4b3b7ef43)
[Moh Heng Goh](https://blog.bcm-institute.org/en/ebook-cm/author/moh-heng-goh) May 20, 2026
###### Crisis Management Certified Planner-Specialist-Expert
### **Mass Casualty Crisis Scenario for Student Overseas Trips – Singapore Institute of Technology (SIT)**
[![\[CM\] \[SIT\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/7cd96343-be69-4196-84d6-73f1153f1d2f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7cd96343-be69-4196-84d6-73f1153f1d2f)This chapter details specific actions to take before, during, and after a Mass Casualty Crisis Scenario for Student Overseas Trips by the Singapore Institute of Technology (SIT)
| This playbook is a training aid for Module 2 participants in the CM-300/5000 Implementer/Expert Implementer Course to attempt the CM plan development assignment. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/53c21098-45b7-4e00-87e1-f8e773869894) |
| --- | --- |
### **[![\[CM\] \[SIT\] Title Banner](https://no-cache.hubspot.com/cta/default/3893111/b3ec5c4a-5e8e-459d-bbf0-a19420a52cb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3ec5c4a-5e8e-459d-bbf0-a19420a52cb5)**
### **Detailed Steps After the Crisis**
#### Restore and Return Home
##### **Purpose**
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/d3254fff-ba17-4c6c-8ea3-e4e5472b774d)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/8e00dc5d-7f00-4262-b3d1-11e821d597ea)The objective of the post-crisis phase is to transition SIT from emergency response into recovery, restoration, and continuous improvement.
Following a mass casualty event involving students overseas, SIT must focus not only on operational recovery but also on the physical, emotional, academic, reputational, and institutional impacts arising from the incident.
Recovery activities should support affected students and families, restore confidence among stakeholders, ensure continuity of university operations, and strengthen institutional resilience by learning from the experience.
The recovery phase should continue until affected individuals receive appropriate support, operational activities are stabilised, and all improvement actions have been implemented.
#### **Stage 1: Transition from Response to Recovery**
##### **Objective**
Formally transition from crisis response activities to structured recovery management.
##### **Step 1.1 Establish Recovery Management Team**
The Crisis Management Team shall determine when operational response activities can transition into recovery.
Establish:
| Team | Responsibilities |
| --- | --- |
| Recovery Director | Overall recovery leadership |
| Student Affairs Team | Student welfare recovery |
| Academic Team | Programme and academic continuity |
| Family Support Team | Family assistance |
| Communications Team | Stakeholder communications |
| Human Resources | Staff support |
| Counselling Team | Psychological recovery |
| Legal Team | Claims and legal matters |
##### **Step 1.2 Define Recovery Priorities**
Priorities:
1. Student welfare
2. Family support
3. Medical recovery
4. Student repatriation
5. Academic continuity
6. Staff welfare
7. Reputation recovery
8. Lessons learned
##### **Deliverable**
Recovery Action Plan
#### **Stage 2: Student Repatriation and Medical Recovery**
##### **Objective**
Safely return affected students and ensure continuity of medical care.
##### **Step 2.1 Coordinate Repatriation**
Actions:
- confirm medical fitness for travel
- coordinate medical evacuation where necessary
- arrange flights and transport
- coordinate immigration support
- engage insurers
##### **Step 2.2 Medical Follow-up Support**
Track:
- treatment requirements
- specialist referrals
- rehabilitation needs
- long-term medical support
- insurance claims
##### **Step 2.3 Monitor Ongoing Casualty Recovery**
Maintain tracking:
| Category |
| --- |
| Hospitalised overseas |
| Hospitalised in Singapore |
| Recovering at home |
| Continuing treatment |
| Long-term care |
##### **Deliverable**
Student Recovery Tracker
#### **Stage 3: Family and Next-of-Kin Support**
##### **Objective**
Provide continued support and care for affected families.
##### **Step 3.1 Activate Family Assistance Support**
Provide:
- accommodation assistance
- transportation arrangements
- liaison officers
- administrative assistance
- travel support
##### **Step 3.2 Conduct Ongoing Family Communications**
Actions:
- establish scheduled updates
- provide contact points
- coordinate medical updates
- support documentation needs
##### **Step 3.3 Fatality Support Procedures**
Where fatalities occur:
Provide support for:
- repatriation arrangements
- funeral coordination
- administrative requirements
- memorial activities
- grief counselling
##### **Deliverable**
Family Support Case Register
#### **Stage 4: Psychological and Emotional Recovery**
##### **Objective**
Address emotional and psychological impacts on students, staff, and families.
##### **Step 4.1 Conduct Psychological Risk Assessment**
Identify:
- trauma symptoms
- acute stress
- anxiety
- grief reactions
- post-traumatic stress indicators
##### **Step 4.2 Provide Counselling Services**
Support groups:
##### **Students**
- individual counselling
- peer support
- trauma intervention
##### **Staff**
- employee assistance programmes
- counselling
##### **Families**
- grief counselling
- emotional support
##### **Step 4.3 Conduct Wellness Monitoring**
Monitor:
- absenteeism
- emotional behaviour
- stress indicators
- wellbeing concerns
##### **Deliverable**
Psychological Recovery Programme
#### **Stage 5: Restore Academic Operations and Student Continuity**
##### **Objective**
Minimise educational disruption and support student progression.
##### **Step 5.1 Assess Academic Impacts**
Review:
- missed activities
- overseas programme disruptions
- attendance impact
- examinations
- assignments
- internships
##### **Step 5.2 Develop Academic Recovery Measures**
Possible actions:
- deferred assessments
- make-up classes
- online alternatives
- extensions
- modified academic schedules
##### **Step 5.3 Coordinate Faculty Support**
Engage:
- programme leaders
- faculty members
- academic advisors
##### **Deliverable**
Academic Recovery Plan
### **Stage 6: Internal and External Communication Recovery**
##### **Objective**
Maintain confidence and transparency while reducing misinformation.
##### **Step 6.1 Continue Stakeholder Communications**
Communicate with:
| Stakeholder | Communication Focus |
| --- | --- |
| Students | recovery activities |
| Parents | welfare updates |
| Staff | operational updates |
| Government agencies | regulatory updates |
| Media | factual updates |
| University partners | programme implications |
##### **Step 6.2 Monitor Public Sentiment**
Monitor:
- social media
- news coverage
- stakeholder feedback
- online discussions
Identify:
- misinformation
- reputational concerns
- public perceptions
##### **Deliverable**
Stakeholder Communication Report
#### **Stage 7: Reputation Recovery and Confidence Restoration**
##### **Objective**
Restore stakeholder trust and demonstrate institutional leadership.
##### **Step 7.1 Develop Reputation Recovery Strategy**
Actions:
- leadership messages
- stakeholder engagement
- transparent reporting
- public updates
- memorial support initiatives
##### **Step 7.2 Conduct Engagement Activities**
Examples:
- student forums
- parent briefings
- partner engagement sessions
- leadership town halls
##### **Deliverable**
Reputation Recovery Plan
#### **Stage 8: Administrative, Insurance and Legal Closure**
##### **Objective**
Resolve operational and administrative obligations.
##### **Step 8.1 Coordinate Claims and Documentation**
Review:
- medical claims
- travel claims
- evacuation claims
- compensation matters
- insurance requirements
##### **Step 8.2 Preserve Documentation**
Maintain:
- incident records
- casualty reports
- communication logs
- financial records
- investigation reports
##### **Step 8.3 Conduct Legal Review**
Assess:
- liabilities
- compliance issues
- contractual implications
- policy gaps
##### **Deliverable**
Post-Incident Administrative Closure Report
#### **Stage 9: Conduct Post-Incident Review**
##### **Objective**
Understand performance and identify opportunities for improvement.
##### **Step 9.1 Conduct After Action Review**
Review:
- **What happened?**
- **Why did it happen?**
- **What worked well?**
- **What challenges occurred?**
- **What gaps emerged?**
##### **Step 9.2 Conduct Root Cause Analysis**
Assess:
- planning assumptions
- response effectiveness
- communications
- escalation decisions
- coordination issues
Methods:
- Five Whys
- Fishbone Analysis
- Timeline analysis
##### **Deliverable**
After Action Review Report
#### **Stage 10: Lessons Learned and Continuous Improvement**
**Objective**
Strengthen future crisis capability.
##### **Step 10.1 Develop Improvement Plan**
Identify:
- policy changes
- process improvements
- training requirements
- technology enhancements
##### **Step 10.2 Update Plans and Procedures**
Update:
- crisis plans
- travel procedures
- stakeholder contacts
- risk assessments
- communication templates
##### **Step 10.3 Conduct Validation Exercises**
Perform:
- tabletop exercises
- simulation exercises
- scenario retesting
##### **Deliverable**
Continuous Improvement Roadmap
#### **Stage 11: Formal Crisis Closure**
##### **Objective**
Formally conclude crisis activities.
##### Closure criteria
- All students are accounted for
- medical care stabilised
- Family support completed
- academic activities restored
- claims resolved
- lessons learned completed
##### Approval
Recovery Director and SIT Leadership sign-off
##### **Deliverable**
Crisis Closure Report
#### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/31ea7cf7-af68-4c62-adbd-9750ccd40bad)
#### **End-State of Post-Crisis Phase**
The post-crisis phase concludes when SIT has restored operational stability, supported affected individuals and families, resumed academic activities, completed administrative obligations, and embedded lessons learned into future preparedness efforts.
The university should emerge with stronger crisis-management capabilities, enhanced institutional resilience, and greater confidence among students, families, regulators, and other stakeholders.
*Click the icon for the crisis management playbook for the three stages: Pre-, During-, and Post-crisis for the Managing Mass Casualty Crisis Scenario for Student Overseas Trips*
*[![\[CM\] \[SIT\] Title Banner](https://no-cache.hubspot.com/cta/default/3893111/b3ec5c4a-5e8e-459d-bbf0-a19420a52cb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3ec5c4a-5e8e-459d-bbf0-a19420a52cb5)*
| **Introduction** | **Pre-Crisis** | **During Crisis** | **Post-Crisis** |
| --- | --- | --- | --- |
| **Managing Mass Casualties** | **Preparedness and Prevention/ Reduction** | **Response, Recovery and Resume** | **Recovery, Restore and Return Home** |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3391c2c4-b5fb-4cc3-a583-fdbb682098dc) | [![\[CM\] \[SIT\] \[E1\] \[C9\] Pre-Crisis - Risk Identification and Crisis Preparedness](https://no-cache.hubspot.com/cta/default/3893111/080ff992-67be-4fe7-8b42-2a820a87eeee.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/080ff992-67be-4fe7-8b42-2a820a87eeee) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7b806076-a0df-4052-b903-8350adaaa4f0) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/d3254fff-ba17-4c6c-8ea3-e4e5472b774d) |
#### Reference Guide
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/2bd34f48-92c6-4ab1-8477-5dcde4d3546e)Goh, M. H. (2016). **A Manager’s Guide to Implement Your Crisis Management Plan**. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
#### More Information About Crisis Management Blended/ Hybrid Learning Courses
To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer \[CM-3\] and the CM-5000 Crisis Management Expert Implementer \[CM-5\].
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/5ffecd2d-8000-4805-b5e3-e9ead2e259cc) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/c3546220-6c76-4a10-8c76-4040b94e09e5) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/03294547-1df3-435c-9243-971c3d9bb6ce) |
| --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/b29594fe-d44a-4ff8-8160-03f7ce454385) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/dd120e7f-9fe2-49ed-ad24-489b81c06739) | [![\[BL-CM\] \[5\] Register](https://no-cache.hubspot.com/cta/default/3893111/82024308-16f4-4491-98be-818a882c6286.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/82024308-16f4-4491-98be-818a882c6286) |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/c8aaf76b-4c0b-402a-ad12-c8aff24eb911) | Please feel free to send us a note if you have any questions. [![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/30bcbbbf-c8ea-48d8-8643-da2638f3f0f8) |
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