A Crisis Management Framework should sit between the Crisis Management Policy and the Crisis Management and Institutional Business Continuity Plan (CM-IBCP).
Based on the existing SIT document, the framework should define the governance model, crisis management methodology, lifecycle, capability requirements, and integration with business continuity and emergency preparedness.
The current CM-IBCP would then become one of the supporting operational plans under the framework.
Document Classification: Internal
Framework Owner: Planning, Risk and Safety Division (PRS)
Approved By: Enterprise Risk Management Steering Committee (ERMSC)
Effective Date: [To be inserted]
Review Cycle: Every three years
The Crisis Management Framework establishes the governance, principles, processes, structures, and capabilities required to enable Singapore Institute of Technology (SIT) to effectively anticipate, prepare for, respond to, recover from, and learn from crisis events.
This Framework translates the requirements of the SIT Crisis Management Policy into a structured management system and provides the foundation for crisis preparedness, response coordination, institutional recovery, and continual improvement in resilience.
The objectives of the Framework are to:
This Framework applies to:
The Framework applies to crises affecting:
All crisis management activities shall be guided by the following principles:
Protection of life and well-being takes precedence over all other considerations.
Crisis leadership shall be visible, decisive, accountable, and coordinated.
Decisions shall be made promptly based on the best available information.
Communications shall be accurate, timely, and appropriate.
Responses shall involve coordinated efforts across internal and external stakeholders.
SIT shall maintain readiness through planning, training, exercising, and monitoring.
Lessons learned shall be incorporated into future plans and capabilities.
SIT shall adopt a five-phase crisis management lifecycle.
Activities include:
Outputs:
Activities include:
Outputs:
Activities include:
Outputs:
Activities include:
Outputs:
Activities include:
Outputs:
Enterprise Risk Management Steering Committee (ERMSC)
Responsibilities:
Business Continuity and Crisis Management Committee (BCCMC)
Responsibilities:
Planning, Risk and Safety Division (PRS)
Responsibilities:
During a crisis, SIT shall activate the Crisis Management Structure.
Role:
Role:
Role:
Role:
Role:
SIT shall classify crises according to impact and complexity.
| Level | Description |
|---|---|
| Level 1 | Significant incident managed within a division |
| Level 2 | Multi-division disruption requiring institutional coordination |
| Level 3 | Major institutional crisis requiring CML activation |
| Level 4 | Severe crisis involving government agencies, national attention, or prolonged institutional disruption |
The escalation criteria and activation thresholds shall be detailed within supporting Crisis Management Plans.
Crisis decisions shall consider:
Impact on students, staff, faculty, and visitors.
Impact on critical services and institutional priorities.
Impact on stakeholder confidence and public trust.
Compliance obligations and reporting requirements.
Institutional financial consequences.
Impact on SIT's long-term objectives.
SIT shall maintain coordinated internal and external communication arrangements.
Communication objectives include:
Communication protocols shall be detailed within the Crisis Communications Playbook.
The Crisis Management Framework shall operate in conjunction with the Business Continuity Management Programme.
The relationship is illustrated below:
Focus:
Immediate life safety and incident stabilisation.
Focus:
Strategic leadership and institutional coordination.
Focus:
Recovery and continuity of prioritised activities.
Focus:
Restoration of technology services.
SIT shall maintain the following crisis management capabilities:
Defined structures, roles, and accountability.
Internal and external communication arrangements.
Executive leadership and crisis governance.
Emergency procurement and resource mobilisation.
Situation reporting and intelligence gathering.
Business continuity and restoration planning.
Lessons learned and continual improvement.
SIT shall maintain a structured annual exercise programme.
Exercises shall include:
Strategic decision-making validation.
Testing of specific response functions.
Testing institutional crisis response.
Testing crisis management, business continuity, communications, and recovery arrangements.
Exercise outcomes shall be reviewed by BCCMC.
The effectiveness of the Framework shall be monitored through:
Annual reports shall be submitted to ERMSC.
SIT shall maintain a continual improvement process that includes:
Improvement actions shall be monitored through BCCMC governance processes.
The following documents support this Framework:
This Framework shall be reviewed:
The Planning, Risk and Safety Division shall coordinate the review process.
This framework structure is aligned with ISO 22361:2022 Crisis Management, ISO 22301:2019 Business Continuity Management Systems, and modern university-sector resilience practices. It creates a clear hierarchy:
Level 1: Crisis Management Policy
Level 2: Crisis Management Framework
Level 3: Crisis Management and Institutional Business Continuity Plan (current SIT document)
Level 4: Scenario-Specific Plans (Campus Closure, Major IT Disruption, Mass Casualty, etc.)
To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].
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