---
title: [CM] [SIT] [E1] [C7] Composing the CM Team
description: [CM] [SIT] [E1] [C7] Composing the CM Team
---

[eBook CM](https://blog.bcm-institute.org/en/ebook-cm)

# [\[CM\] \[SIT\] \[E1\] \[C7\] Composing the CM Team](https://blog.bcm-institute.org/en/ebook-cm/cm-sit-e1-c7-composing-the-cm-team)

 Written by [Moh Heng Goh](https://blog.bcm-institute.org/en/ebook-cm/author/moh-heng-goh) | Apr 10, 2026 8:04:26 AM

### Chapter 7

### Singapore Institute of Technology

 

#### Introduction

For an institution such as Singapore Institute of Technology (SIT), the Crisis Management Team (CMT) must be structured to respond rapidly to diverse crises—ranging from campus disruptions and cyber incidents to reputational and student safety issues.

In alignment with ISO 22361, a crisis management team is defined as a **functionally responsible group tasked with leading crisis response and recovery**.

ISO 22361 further emphasises that effective crisis management depends on **clear governance, defined roles, leadership, and cross-functional coordination**.

Therefore, SIT’s CMT must reflect both strategic leadership and operational capability across academic, administrative, and campus functions.

####  **Purpose of the Crisis Management Team Structure**

The proposed structure ensures that SIT can:

- Provide **strategic leadership and decision-making under crisis conditions**
- Maintain **continuity of teaching, research, and student services**
- Protect **students, staff, stakeholders, and institutional reputation**
- Align with **Singapore’s Whole-of-Government crisis coordination approach** and ISO standards

 

### **Proposed Crisis Management Team Structure for SIT**

#### **1. Strategic Crisis Leadership (Gold Level)**

##### **1.1 Crisis Director (Crisis Management Team Leader)**

**Recommended Role:** President / Provost / Senior Executive

**Responsibilities:**

- Overall command and decision-making authority
- Activation and deactivation of crisis response
- Strategic alignment with national agencies (e.g., MOE, GovTech, SCDF)
- Stakeholder assurance and governance oversight

👉 ISO guidance highlights that **top management leadership is critical in crisis orchestration**

 

##### **1.2 Deputy Crisis Director**

**Recommended Role:** Deputy President / COO

**Responsibilities:**

- Supports Crisis Director
- Ensures continuity of command
- Oversees cross-functional execution

 

#### **2. Core Crisis Management Team (Silver Level – Tactical Command)**

This group translates strategy into coordinated actions.

##### **2.1 Operations Lead**

**Role:** Head of Campus Operations / Facilities

- Campus safety, evacuation, and access control
- Infrastructure and facility recovery

##### **2.2 Academic Continuity Lead**

**Role:** Registrar / Academic Affairs Head

- Continuity of teaching (e-learning fallback, rescheduling)
- Academic policy adjustments during a crisis

##### **2.3 Student Services Lead**

**Role:** Dean of Students

- Student welfare, accommodation, and counselling
- Emergency communication with students and parents

##### **2.4 Information Technology & Cybersecurity Lead**

**Role:** CIO / IT Director

- Cyber incident response (e.g., ransomware, system outage)
- Digital learning platform continuity

##### **2.5 Communications Lead (Crisis Communications)**

**Role:** Corporate Communications Head

- Media management and public messaging
- Social media monitoring and rumour control
- Internal communications to staff and students

Crisis communication is a core ISO 22361 requirement and must be centrally coordinated

##### **2.6 Human Resource Lead**

**Role:** HR Director

- Staff accountability and welfare
- Workforce continuity and deployment

##### **2.7 Legal & Compliance Advisor**

**Role:** General Counsel

- Regulatory compliance (MOE, PDPC, etc.)
- Legal risk mitigation and advisory

##### **2.8 Finance & Resource Management Lead**

**Role:** CFO / Finance Director

- Emergency funding and financial impact tracking
- Resource allocation during a crisis

 

#### **3. Specialist & Advisory Functions (Bronze Level – Operational Support)**

These roles provide subject-matter expertise depending on the type of crisis.

##### **3.1 Health & Safety Advisor**

- Pandemic response, occupational health, biohazards

##### **3.2 Security & Emergency Services Liaison**

- Coordination with SCDF, Police, and campus security

##### **3.3 Psychological Support Coordinator**

- Mental health support for students and staff

##### **3.4 Risk Management / Business Continuity Lead**

- Integration with BCM and operational resilience frameworks

##### **3.5 Technology & Data Protection Specialist**

- Data breach response and privacy compliance

ISO-aligned teams typically include **HR, legal, communications, operations, and technical specialists** to ensure a comprehensive response

 

#### **4. Crisis Management Support Office (Command Centre)**

##### **4.1 Crisis Secretariat / Situation Unit**

- Incident logging and documentation
- Situation reports (SITREPs)
- Decision tracking

##### **4.2 Information & Intelligence Unit**

- Real-time monitoring (social media, campus sensors, news)
- Risk assessment and escalation

##### **4.3 Logistics & Administration Unit**

- Resource coordination
- Facilities and support arrangements

###### **Crisis Management Team Structure (SIT)**

| **Level** | **Component** | **Role / Function** |
| --- | --- | --- |
| **Strategic (Gold)** | Crisis Director | President / Provost – Overall leadership and decision-making authority |
|   | Deputy Crisis Director | Deputy President / COO – Supports leadership and ensures continuity of command |
| **Tactical (Silver)** | Core Crisis Management Team |   |
|   | Operations | Campus operations, facilities, safety, and evacuation |
|   | Academic Continuity | Teaching continuity, e-learning, and academic adjustments |
|   | Student Services | Student welfare, communication with students and parents |
|   | IT & Cybersecurity | IT systems, cybersecurity, and digital platform continuity |
|   | Communications | Media relations, internal and external communications |
|   | Human Resources (HR) | Staff welfare, workforce continuity |
|   | Legal & Compliance | Regulatory compliance, legal advisory |
|   | Finance | Financial management, emergency funding |
| **Operational (Bronze)** | Specialist Advisors |   |
|   | Health & Safety | Occupational health, pandemic and safety management |
|   | Security Liaison | Coordination with police, SCDF, and security agencies |
|   | Psychological Support | Mental health and counselling support |
|   | BCM / Risk | Business continuity and risk management integration |
|   | Data Protection | Data privacy and breach management |
| **Support Layer** | Crisis Support Office |   |
|   | Situation Unit | Incident tracking, reporting, SITREPs |
|   | Intelligence Unit | Monitoring, threat analysis, and information gathering |
|   | Logistics Unit | Resource coordination, administrative support |

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#### **6. Key Design Principles for SIT’s Crisis Team**

##### **6.1 Cross-Functional Representation**

The team must include **all critical business functions**—academic, administrative, and technical—to ensure continuity of SIT’s services.

##### **6.2 Scalability and Flexibility**

Different crisis scenarios (e.g., cyberattack vs campus lockdown) require **modular activation of specialists**.

##### **6.3 Clear Authority and Escalation**

ISO 22361 stresses a defined** governance and decision-making hierarchy** to avoid confusion during crises

##### **6.4 Integration with Business Continuity Management (BCM)**

The CMT must work closely with SIT’s BCM teams to ensure:

- Recovery of critical services
- Alignment with ISO 22301 requirements

##### **6.5 Alignment with Singapore Context**

SIT must ensure coordination with:

- Ministry of Education (MOE)
- GovTech (for cyber incidents)
- SCDF / Police (for emergencies)

 

 The Crisis Management Team for Singapore Institute of Technology should be **multi-tiered, cross-functional, and leadership-driven**, combining strategic oversight with operational execution.

By structuring the team into **Leadership (Gold), Tactical (Silver), and Operational (Bronze) levels**, SIT can ensure rapid, coordinated, and effective crisis response.

This approach aligns with ISO 22361, which emphasises governance, leadership, and clearly defined roles as the foundation of effective crisis management capability.

Ultimately, a well-designed CMT enables SIT to protect its people, sustain its educational mission, and maintain public trust—even in the most complex and disruptive crisis scenarios.

 

 

| **eBook 1: Understanding Your Organisation** |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- |
| **C1** | **C2** | **C3** | **C4** | **C5** | **C5A** | ** C6** |
|     |     |  |     |  |  |  |
| **C7** | **C8** | **C9** | **C10** | **C11** | **C12** | **C13** |
|  |  |  |  |  |  |  |
|   |  |  |  |  |  |  |

 

 

#### More Information About Crisis Management Blended/ Hybrid Learning Courses

To learn more about the course and schedule, click the buttons below for the  CM-300 Crisis Management Implementer \[CM-3\] and the CM-5000 Crisis Management Expert Implementer \[CM-5\].

|  |  |  |
| --- | --- | --- |
|  |  |  |
|  | Please feel free to send us a note if you have any questions. |  |
|  |  |  |

[View full post](https://blog.bcm-institute.org/en/ebook-cm/cm-sit-e1-c7-composing-the-cm-team)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Moh Heng Goh"
  },
  "dateModified" : "2026-04-11T15:47:24.891Z",
  "datePublished" : "2026-04-10T08:04:26Z",
  "headline" : "[CM] [SIT] [E1] [C7] Composing the CM Team",
  "image" : {
    "@type" : "ImageObject",
    "height" : 400,
    "url" : "https://3893111.fs1.hubspotusercontent-na1.net/hubfs/3893111/CM%20SIT%20Graphic%20Folder/SIT%20CM%20E1%20Morepost/%5BCM%5D%20%5BSIT%5D%20%5BE1%5D%20%5BC7%5D%20Composing%20the%20CM%20Team.jpg",
    "width" : 400
  },
  "mainEntityOfPage" : "https://blog.bcm-institute.org/en/ebook-cm/cm-sit-e1-c7-composing-the-cm-team",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "eBook CM"
  }
}
```