---
title: [CM] Structure and Content of Crisis Management Plan
description: Content of CM Plan
image: https://blog.bcm-institute.org/hubfs/General%20More%20Post%20CM/Appendix/IC_CM_Content%20of%20CM%20Plan.png
---
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##### Crisis Management Planning Series
# \[CM\] Structure and Content of Crisis Management Plan
This is a sample coverage and breakdown of a typical crisis management plan.
[Goh Hua Wei](https://blog.bcm-institute.org/en/crisis-management/author/goh-hua-wei) Apr 18, 2021
###### Crisis Management Certified Planner-Specialist-Expert
#### 
#### Structure and Content
##### This is a sample coverage and structure of a typical CM plan.
##### Cover Page
- Issue number
- Dates
- Key telephone alert numbers
- Document control
- Issue and amendments
- Revision and distribution
##### Authorization Page
- Letter from the Chief Executive Officer
##### Confirmation Form
- Form to be signed by the holder of the plan
##### Introduction
- Policy, Purpose and scope
- Format of plan
##### Roles and Responsibilities
- CM Teams
- Command Centre Operations team
##### Immediate Action Guide
- Notification and mobilization of CM team
- Interaction with Command Centre
- Initial response guidelines
##### Incident Action List (Crisis Response)
- Serious injury or accident
- Product contamination
- Major product recall
##### Communication
- Policy on information management
- Internal
- External
##### Facilities
- Command Centre
- Alternate Command Centre
##### Command Centre Operations Procedures
- Log of events
- Reception and switchboard
- Media call log information
- Communicating with employees
- Computer security
- Business Continuity Plan
##### Contact Directory
- CM Team
- Management
- Chairperson and Board of Directors
- Government
- Emergency services
- Media
##### Appendices
- Log of events form
- Crisis telephone register
- Media call log form
- Reference material
- Map and Plans
- Media aids
- Fast facts, pro forma press releases
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/2bd34f48-92c6-4ab1-8477-5dcde4d3546e)
Goh, M. H. (2016). **A Manager’s Guide to Implement Your Crisis Management Plan**. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
Extracted from **Appendix 4: Content of CM Plan**
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