--- title: [CM] [RR] Composition of a Crisis Management Team with Roles and Responsibilities description: Composition of a Crisis Management Team image: https://blog.bcm-institute.org/hubfs/CM%20Diagram/Composition%20of%20CM%20Team.png --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ##### Crisis Management Planning Series ![CM Ai Gen_with Cert Logo_1](https://blog.bcm-institute.org/hs-fs/hubfs/Graphics/Background%20Banner/Ai%20Gen%20Photo%20Background%20Blog%20Banner/Crisis%20Management/CM%20Ai%20Gen_with%20Cert%20Logo_1.jpg?width=2000&height=1333&name=CM%20Ai%20Gen_with%20Cert%20Logo_1.jpg "CM Ai Gen_with Cert Logo_1") # \[CM\] \[RR\] Composition of a Crisis Management Team with Roles and Responsibilities An effective crisis management team is the backbone of your organisation's ability to weather any storm.  This team goes beyond senior leadership and should be a well-rounded group with diverse expertise.     While the specific composition will vary depending on your organisation's size and industry, some key roles are essential. [Moh Heng Goh](https://blog.bcm-institute.org/en/crisis-management/author/moh-heng-goh) Mar 12, 2024 ###### Crisis Management Certified Planner-Specialist-Expert ### Composition of a Crisis Management Team with Roles and Responsibilities [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/cb2aa6c9-57c5-457e-ae2f-e5e928ce212d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cb2aa6c9-57c5-457e-ae2f-e5e928ce212d)An effective crisis management (CM) team is the backbone of your organisation's ability to weather any storm.  This CM team goes beyond senior leadership and should be a well-rounded group with diverse expertise.   While the specific composition will vary depending on your organisation's size and industry, some key roles are essential. These roles include a CM Team Leader to spearhead decision-making, representatives from various departments (such as HR liaison, legal leader, communication coordinator, and Technology and IT Specialist) to bring their specific knowledge, and administrative support staff to handle logistics and documentation.  In larger organisations, sub-teams focusing on particular areas or regions might be formed. Remember, the ideal team prioritises clear communication, strong leadership, and the ability to work collaboratively under pressure. Building a robust crisis management team involves selecting individuals with diverse skills. Here is a suggested composition, and you can read more about their respective detailed roles and responsibilities.   | **Team Members** | **Roles and Responsibilities** | **Read More** | | --- | --- | --- | | **Team Leader** | - Responsible for overall coordination and decision-making. - Provide leadership to the CM Team - Have strong leadership and crisis management experience. | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/65a16053-2032-4d65-8e56-77ad55dd83a4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/65a16053-2032-4d65-8e56-77ad55dd83a4) | | **Communications Coordinator** | - Manage internal and external communication during a crisis. - Possess skills in media relations and crisis messaging. | [![\[CM\] Roles: Communication](https://no-cache.hubspot.com/cta/default/3893111/b9e84731-4433-48c4-a764-349c0c5e378c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b9e84731-4433-48c4-a764-349c0c5e378c) | | **Operations Manager** | - Focus on logistical aspects and ensure swift response. - Coordinate resources and logistics for crisis resolution. | [![\[CM\] Roles: Operations](https://no-cache.hubspot.com/cta/default/3893111/d77be39e-26e5-4271-9626-4f644423a115.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d77be39e-26e5-4271-9626-4f644423a115) | | **Subject Matter Expert (SME)** | - Provide specialized knowledge related to the specific crisis. - Act as a consultant for informed decision-making. | [![\[CM\] Roles: Subject Matter Expert](https://no-cache.hubspot.com/cta/default/3893111/5a92db9c-e022-4726-8dbd-0271d16c9d55.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5a92db9c-e022-4726-8dbd-0271d16c9d55) | | **Legal Advisor** | - Guide the team on legal implications and compliance. - Assess potential legal risks and advise accordingly. | [![\[CM\] Roles: Legal Advisor](https://no-cache.hubspot.com/cta/default/3893111/a75701d2-3b95-40ac-afc9-1a11da463bfe.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a75701d2-3b95-40ac-afc9-1a11da463bfe) | | **Human Resources Liaison** | - Address employee concerns and well-being. - Manage HR-related issues during and after crises. | [![\[CM\] Roles: Human Resources](https://no-cache.hubspot.com/cta/default/3893111/a6abe943-ffd3-4ebb-b450-b9a970c46023.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a6abe943-ffd3-4ebb-b450-b9a970c46023) | | **Technology and IT Specialist** | - Ensure the functioning of critical technological systems. - Address cybersecurity concerns during crises. | [![\[CM\] Roles: Technology and IT](https://no-cache.hubspot.com/cta/default/3893111/406e0121-363f-49eb-baa2-d6bb92d0fa44.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/406e0121-363f-49eb-baa2-d6bb92d0fa44) | | **Psychological Support Coordinator (PSC)** | - Focus on the mental well-being of team members. - Provide support for individuals affected by the crisis. | [![\[CM\] Roles: Psychological Support](https://no-cache.hubspot.com/cta/default/3893111/5862ae24-e83c-42c2-ace5-8f096f5e01de.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5862ae24-e83c-42c2-ace5-8f096f5e01de) | | **Community Relations Manager (CRM)** | - Manage relationships with the community and stakeholders. - Address concerns and maintain a positive image. | [![\[CM\] Roles: Community Relations](https://no-cache.hubspot.com/cta/default/3893111/1e543dc4-c610-4732-b445-62fa62bb2499.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/1e543dc4-c610-4732-b445-62fa62bb2499) | | **Training and Development Officer (TDO)** | - Ensure ongoing training for the team. - Coordinate drills and exercises to enhance readiness. | [![\[CM\] Roles: Training and Development](https://no-cache.hubspot.com/cta/default/3893111/d8fd2460-ebc3-4c50-b9a4-136099188d1a.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d8fd2460-ebc3-4c50-b9a4-136099188d1a) | ### Summing Up ... This composition ensures a well-rounded team capable of effectively handling various aspects of crisis management. #### Pre-reading Advice for CM Course Participants   | [![BCM Expert Implementer Landing Page](https://no-cache.hubspot.com/cta/default/3893111/48f6bea8-bf47-4fb6-bdc4-63537b126322.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/48f6bea8-bf47-4fb6-bdc4-63537b126322)Participants attending the BCM Institute will be directed to this blog. If you already have a crisis management team, it is essential to review its members.  For those setting up your CM Team, use these several related blogs to develop and form your CM team.  | [![Email to Dr Goh Moh Heng](https://no-cache.hubspot.com/cta/default/3893111/d9ca3818-14aa-428b-a81d-edda4d191516.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d9ca3818-14aa-428b-a81d-edda4d191516) | | --- | --- | | Note that the roles and responsibilities should NOT be an academic exercise copied from existing articles; the entire team must be analysed and designed to handle the crisis identified in your risk (crisis scenario) assessment. | | #### Resource #### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/b284c1dd-e9ff-402e-bc6c-cab97e2dfa81.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b284c1dd-e9ff-402e-bc6c-cab97e2dfa81) Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.     #### More Information About Crisis Management Courses To learn more about the course and schedule, click the buttons below for the  CM-300 Crisis Management Implementer \[CM-3\] and the CM-5000 Crisis Management Expert Implementer \[CM-5\]. | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/5ffecd2d-8000-4805-b5e3-e9ead2e259cc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5ffecd2d-8000-4805-b5e3-e9ead2e259cc) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/c3546220-6c76-4a10-8c76-4040b94e09e5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c3546220-6c76-4a10-8c76-4040b94e09e5) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/03294547-1df3-435c-9243-971c3d9bb6ce.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/03294547-1df3-435c-9243-971c3d9bb6ce) | | --- | --- | --- | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/b29594fe-d44a-4ff8-8160-03f7ce454385.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b29594fe-d44a-4ff8-8160-03f7ce454385) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/dd120e7f-9fe2-49ed-ad24-489b81c06739.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dd120e7f-9fe2-49ed-ad24-489b81c06739) | [![\[BL-CM\] \[5\] Register](https://no-cache.hubspot.com/cta/default/3893111/82024308-16f4-4491-98be-818a882c6286.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/82024308-16f4-4491-98be-818a882c6286) | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/c8aaf76b-4c0b-402a-ad12-c8aff24eb911.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c8aaf76b-4c0b-402a-ad12-c8aff24eb911) | Please feel free to send us a note if you have any questions. 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