[CM] [SMU] [C6] Pre-Crisis - Risk Identification and Crisis Preparedness

Chapter 6: Pre-Crisis - Risk Identification and Crisis Preparedness

Effective crisis management in a university setting requires proactive risk identification and preparedness measures.

Crisis Scenario Risk Assessment phase is the second phase of the Crisis Management Planning Methodology.

To understand crisis versus disaster better, refer to Chapter 3: Difference Between Crisis Management and Business Continuity Management for SMU.

This chapter outlines key components aligned with ISO 22361, ensuring that Singapore Management University (SMU) is equipped to anticipate, assess, and respond to potential crises.

Identifying Potential Crises Affecting Universities

Universities are exposed to various crises that can disrupt academic and administrative functions. These crises include:

• Natural Disasters: Earthquakes, floods, pandemics, and extreme weather events.
• Security Threats: Terrorism, cyberattacks, violent incidents, and campus intrusions.
• Operational Disruptions: IT failures, power outages, and supply chain disruptions.
• Reputational Crises: Academic misconduct, social media backlash, and public relations challenges.
• Health and Safety Incidents: Disease outbreaks, laboratory accidents, and student health emergencies.

Identifying these potential crises enables SMU to develop tailored crisis response strategies.

Crisis Scenario Risk Assessment and Categorisation

Risk assessment helps prioritise crises based on their likelihood and impact. The process includes:

• Risk Identification: Reviewing past incidents, industry trends, and expert insights.
• Risk Analysis: Evaluating severity, frequency, and cascading effects.
• Risk Categorisation: Classifying risks into High, Medium, and Low impact categories.

For example, cyberattacks may be high-impact, given their potential to disrupt online learning platforms and data security.

Scenario Planning and Contingency Planning

Scenario planning involves creating structured responses for various crisis situations. This includes:

• Developing Crisis Scenarios: Based on identified risks, potential crisis situations are outlined.
• Impact Analysis: Evaluating the consequences on university operations and stakeholders.
• Response Strategies: Establishing action plans, communication protocols, and resource allocation.
• Contingency Planning: Implementing backup solutions such as alternative learning platforms, emergency power supplies, and remote work arrangements.

Early Warning Systems and Crisis Indicators

A robust early warning system enables proactive crisis response. Key elements include:

• Monitoring Systems: Surveillance cameras, cybersecurity alerts, and environmental sensors.
• Data Analytics: AI-driven trend analysis to detect anomalies.
• Stakeholder Reporting: Encouraging students and staff to report concerns.
• Trigger Thresholds: Establishing predefined risk levels that activate crisis response measures.

Summing Up ...

By implementing these measures, SMU enhances its resilience, ensuring that the university remains operational and minimises disruption during crises.