Ebook

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [9] Funding, Resource & Donor Management

Written by Moh Heng Goh | Dec 19, 2025 8:44:01 AM

 

CBF-9 Funding, Resource & Donor Management

The effective management of funding, resources, and donor relationships is central to SHINE’s ability to deliver high-quality services to children and youth. Each Sub-Critical Business Function (Sub-CBF) within CBF-9 is closely linked to other internal business units and external partners.

Understanding these inter-dependencies ensures continuity, enhances operational efficiency, and strengthens accountability across the organisation.

This chapter outlines the internal and external relationships, as well as the upstream, downstream, or mutual dependencies that influence each Sub-CBF within CBF-9.

Table P5: Inter‑dependencies for CBF-9

Sub-CBF Code

Sub-CBF

Name of Business Unit or Vendor/ Supplier/ Outsource Partner

Type of Dependency - Internal

Type of Dependency - External

Upstream / Downstream / Mutual

Description of the Nature of Dependency

 9.1

Fundraising & Grant Applications

Fundraising Team, Communications & Marketing Team

Yes

Grant Agencies, Corporate Sponsors, Philanthropic Foundations

Upstream

Fundraising relies on marketing to develop proposals and campaigns; external grant agencies provide funding that enables service delivery.

 9.2

Donor Management

Donor Relations Team, IT/Data Management

Yes

Individual Donors, CSR Partners, Donor Platforms

Mutual

Maintaining donor relationships requires internal data management systems; external platforms support donation processing and engagement tracking.

 9.3

Resource Allocation & Budgeting

Finance Team, Program Managers

Yes

Vendors, Service Providers

Downstream

Budgeting decisions affect resource allocation across programs; vendors provide essential services and materials for program execution.

 9.4

Financial Reporting & Accountability

Finance Team, Audit & Compliance

Yes

Regulatory Authorities, Funding Bodies

Upstream

Accurate reporting depends on internal finance records; external regulatory requirements shape reporting standards and compliance obligations.

 9.5

Partnership & Stakeholder Engagement

Partnerships & Collaboration Team

Yes

Community Partners, NGOs, Government Agencies

Mutual

Successful engagement depends on internal coordination and external collaboration to secure support, joint programs, or advocacy opportunities.

 9.6

Emergency Fund Management

Finance Team, Program Leadership

Yes

External Donors, Relief Organisations

Downstream

Emergency fund deployment is informed by internal financial planning and external donor contributions or relief partnerships.

 

 

The inter-dependencies within CBF-9 highlight the complex ecosystem required for effective funding, resource, and donor management at SHINE. Internal collaboration ensures smooth operational workflows, while strong external partnerships amplify the organisation’s capacity to support its beneficiaries.

By understanding and managing these inter-dependencies, SHINE can maintain resilience, improve service delivery, and uphold accountability to its donors and stakeholders, even during periods of disruption.

CBF-9 Funding, Resource & Donor Management

 

Vital records are essential documents critical to an organisation's ongoing operations, particularly during disruption or crisis.

For SHINE Children and Youth Services, managing funding, resources, and donor relationships is central to sustaining its programs and services for children and youth.

Maintaining accurate and secure vital records ensures operational continuity, legal compliance, financial accountability, and effective stakeholder engagement.

This section identifies the key vital records for each Sub-Critical Business Function (Sub-CBF) under CBF-9, outlining their media type, storage location, and custodianship.

Proper management of these records supports SHINE’s resilience and capacity to respond to emergencies, audits, and stakeholder inquiries.

Table P6: Vital Records for CBF-9

Sub-CBF Code

Sub-CBF

Description of Vital Records

Media Type

Location

In Whose Care

 9.1

Fundraising & Grant Applications

Records of all fundraising campaigns, grant proposals, approvals, and associated correspondence.

Digital (PDF/Word), Physical (hardcopy proposals)

Secure server, Filing cabinets

Fundraising Manager

 9.2

Donor Management

Donor profiles, donation history, contact information, pledge agreements, and correspondence

Digital (CRM system), Physical (donor agreements)

CRM database, Locked office storage

Donor Relations Officer

 9.3

Resource Allocation & Budgeting

Budget plans, allocation approvals, resource requisitions, and expense authorisations

Digital (Excel, Finance system), Physical (budget files)

Finance server, Finance office

Finance Manager

 9.4

Financial Reporting & Accountability

Annual financial statements, audit reports, payment vouchers, and accounting ledgers

Digital (Accounting software), Physical (ledgers, audit files)

Finance server, Secure archive room

Finance Manager / Accountant

 9.5

Partnership & Stakeholder Engagement

MOUs, contracts, partnership agreements, stakeholder communications, and progress reports

Digital (PDF/Email), Physical (signed agreements)

Partnership office, Secure server

Partnership Manager

 9.6

Emergency Fund Management

Records of emergency fund requests, approvals, disbursement logs, and supporting documentation

Digital (Finance system), Physical (fund files)

Finance server, Finance office

Finance Manager

 

The identification and management of vital records for CBF-9 ensure that SHINE Children and Youth Services can maintain operational continuity, uphold transparency, and fulfil accountability obligations.

By clearly assigning custodianship, secure storage, and proper documentation, SHINE strengthens its ability to respond to crises, meet regulatory requirements, and maintain the trust of donors, partners, and stakeholders.

Regular review and updates of these vital records are essential to sustaining the organisation’s resilience and effectiveness in fulfilling its mission.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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CBF-9 Funding, Resource & Donor Management
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