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[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [8] Human Resource Management & Professional Capability

Written by Moh Heng Goh | Dec 24, 2025 8:11:53 AM

 

CBF-8 Human Resource Management & Professional Capability

 

The critical business function (CBF-8) "Human Resource Management & Professional Capability" is central to ensuring that an organisation like SHINE Children and Youth Services (SHINE) can attract, develop, and retain a skilled workforce.

Within this function, several key sub-functions contribute to an effective and sustainable human resource strategy.

However, the success of these sub-functions is not isolated; they are closely interlinked with both internal and external factors.

These inter-dependencies can significantly influence the business’s ability to achieve its human resource objectives, from talent acquisition and staff development to workforce planning and employee well-being.

This section outlines the interdependencies among the key subfunctions within CBF-8, detailing how they relate to other internal and external business units, vendors, and partners.

By understanding these relationships, SHINE can better align its operations, mitigate risks, and ensure a seamless integration of human resource activities across the organisation.

Table P5: Inter‑dependencies for CBF-2

Sub-CBF Code

Sub-CBF

Name of Business Unit / Vendor / Partner

Internal Dependency

External Dependency

Dependency Type (Upstream / Downstream / Mutual)

Description of the Nature of Dependency

8.1

Talent Acquisition & Recruitment

Recruitment Agencies, Job Portals

HR Department

External job market

Upstream

Recruitment agencies provide candidates, while internal HR teams conduct selection and final hiring processes.

8.2

Staff Training & Development

Training Providers, Educational Institutions

HR, Department Heads

Industry Certifications

Downstream

External trainers provide specialised training,  while HR and department heads ensure alignment with internal needs.

8.3

Performance Management & Appraisal

Department Heads, Performance Review Systems

HR, Department Heads

External HR consultants

Mutual

Both internal department heads and external consultants for best practices drive performance appraisals.

8.4

Succession Planning

HR, Leadership Team

Senior Management

External leadership coaches

Downstream

Internal HR and leadership teams develop succession strategies with the help of external coaches for executive training.

8.5

Employee Well-being & Support

Employee Assistance Program Providers, Health Insurers

HR Department

Wellness Providers

Upstream

External wellness and support providers offer services that HR coordinates for employee benefits and care.

8.6

Workforce Planning

Department Heads, External Labour Market Analysts

HR, Department Heads

External consultants

Mutual

HR and department heads collaborate on workforce planning with insights from external analysts and consultants.

 
 
 

The inter-dependencies outlined in this section underscore the interconnected nature of human resource management activities within SHINE Children and Youth Services.

Whether internal or external, dependencies among business functions, vendors, and partners are crucial to the execution of human resource strategies.

These relationships influence SHINE’s ability to attract, develop, and retain talent, maintain employee well-being, and build a professional, capable workforce.

Understanding these dependencies allows SHINE to better plan for disruptions, align resources more effectively, and respond proactively to emerging challenges in human resource management.

CBF-8 Human Resource Management & Professional Capability


In any organisation, especially one focused on serving children and youth, such as SHINE Children and Youth Services, the effective management and protection of human resources records are of paramount importance.

These records support critical functions such as recruitment, staff development, performance management, and employee support, ensuring the organisation’s workforce is well equipped to deliver on its mission.

The management of vital records, including employee data, training records, performance reviews, and other sensitive human resources information, is crucial to ensuring business continuity, regulatory compliance, and the ongoing support of SHINE’s staff.

This section outlines the vital records for the high-level critical business function "CBF-8 Human Resource Management & Professional Capability," covering processes from talent acquisition through workforce planning.

This includes the identification, classification, and management of these records in accordance with SHINE’s continuity planning efforts.

This table provides a comprehensive overview of the vital records across the key sub-functions of CBF-8, ensuring that, in the event of a crisis or business disruption, SHINE can quickly recover its critical human resource functions, minimising operational downtime and maintaining the capabilities necessary to support the children and families served.

Table P6: Vital Records for CBF-8

Sub-CBF Code

Sub-CBF

Description of Vital Records

Media Type

Location

In Whose Care

8.1

Talent Acquisition & Recruitment

Job applications, recruitment assessments, candidate interviews, and offer letters

Electronic/Paper

HR Department, Secure Digital Storage

HR Manager

8.2

Staff Training & Development

Training attendance records, certification documents, and employee development plans

Electronic/Paper

HR Department, Learning Management System

Training Coordinator

8.3

Performance Management & Appraisal

Performance review forms, goal-setting documents, and feedback records

Electronic/Paper

HR Department, Secure Digital Storage

HR Manager, Line Managers

8.4

Succession Planning

Leadership development plans, career progression charts, and internal promotion records

Electronic/Paper

HR Department, Secure Digital Storage

HR Manager, Senior Management

8.5

Employee Well-being & Support

Employee assistance program records, health and wellness participation records

Electronic/Paper

HR Department, Confidential Digital Storage

HR Manager, Employee Support Team

8.6

Workforce Planning

Workforce analysis reports, staffing forecasts, shift scheduling information

Electronic

HR Department, Secure Digital Storage

HR Manager

 
 
 

The management of vital records related to human resource functions is an essential component of SHINE Children and Youth Services' ability to maintain operational continuity and manage its workforce effectively.

By ensuring that vital records are properly categorised, securely stored, and easily retrievable in times of crisis, SHINE can protect the integrity of its HR processes, maintain regulatory compliance, and continue to provide high-quality services to the children and families it serves.

As detailed in the table above, each sub-function of CBF-8 involves critical records that, if lost or damaged, could significantly impact the organisation’s ability to respond to emergencies, recruit effectively, and support staff development.

By safeguarding these records and ensuring their accessibility in the event of an incident, SHINE demonstrates its commitment to organisational resilience and the welfare of its employees.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
eBook 3: Starting Your BCM Implementation
MBCO P&S RAR T1 RAR T2 RAR T3 BCS T1  CBF
CBF-8 Human Resource Management & Professional Capability
DP BIAQ T1 BIAQ T2 BIAQ T3 BCS T2 BCS T3 PD

 

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

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