In times of crisis or operational disruption, SHINE Children and Youth Services (SHINE) must continue to deliver critical services to its stakeholders, particularly the children and youth who depend on its programs.
To ensure the organisation’s resilience during such disruptions, it is essential to identify and define the key products and services SHINE must provide under Business Continuity Management (BCM) protocols.
These products and services are aligned with SHINE's critical business functions (CBFs), ensuring essential operations are maintained even during emergencies or disasters.
This chapter outlines the key services and products that SHINE will prioritise to achieve its business objectives during such incidents.
The focus is on understanding SHINE's critical operations and identifying the resources, processes, and personnel needed to ensure service continuity. Following ISO 22301 guidelines, we will explore how each CBF will continue to function and deliver value to SHINE’s beneficiaries.
Table C3: Key Products and Services
|
CBF Code |
Critical Business Function (CBF) |
Key Services |
Key Products |
|
CBF-01 |
Educational Psychology Services (EPS) |
|
- Diagnostic reports and intervention plans - Psychological tools for assessments |
|
CBF-02 |
Community Social Work & School Social Work |
|
- Case management reports - Crisis intervention tools and strategies |
|
CBF-03 |
Targeted Interventions for At-Risk Youth |
|
- Program materials and toolkits for youth engagement - Risk assessment reports |
|
CBF-04 |
Counselling & Therapy Services (SH.IFT and related programs) |
|
- Therapeutic materials and self-help resources - Counselling and progress reports |
|
CBF-05 |
Case Management & Client Support Coordination |
|
- Client case files and care plans - Referral lists for external support services |
|
CBF-06 |
Client Information & Records Management |
|
- Electronic and paper-based client records - Secure storage and archiving solutions |
|
CBF-07 |
Communications & Stakeholder Coordination |
|
- Crisis communication plans - Communication materials (e.g., press releases, social media posts) |
|
CBF-08 |
Human Resource Management & Professional Capability |
|
- Staff training programs and certifications - Employee records and attendance tracking |
|
CBF-09 |
Funding, Resource & Donor Management |
|
- Fundraising materials and proposals - Donor reports and financial statements |
|
CBF-10 |
Partnership & Community Network Management |
|
- Partnership agreements and MOUs - Community program schedules and outreach materials |
|
CBF-11 |
Facilities, IT Systems & Service Infrastructure |
|
- Facilities management reports - IT infrastructure backups and disaster recovery plans |
|
CBF-12 |
Governance, Compliance & Reporting |
|
- Compliance checklists and audit reports - Regular organisational reports (e.g., annual reports) |
This table outlines the essential services and products required for SHINE Children and Youth Services to maintain operational continuity during an incident, emergency, or disaster. It adheres to ISO 22301 standards, ensuring that critical functions are upheld during disruptive events.
During an incident, emergency, or disaster, SHINE Children and Youth Services must prioritise the continuation of its critical functions to ensure that children, youth, and families receive the essential support they depend on.
By identifying and securing its key products and services, SHINE can ensure that its operations continue with minimal disruption, thus upholding its mission to support vulnerable populations.
This chapter has highlighted the key products and services SHINE will deliver, organised under each of its critical business functions, as outlined in ISO 22301.
By maintaining these services and products, SHINE will not only ensure its resilience but also continue to contribute meaningfully to the well-being of the communities it serves.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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