In this chapter, we explore the key business processes (Sub-CBF) under CBF-5 Case Management & Client Support Coordination for SHINE Children and Youth Services (SHINE).
As an organisation committed to supporting at-risk youth, SHINE's case management processes are integral to ensuring the effective delivery of services tailored to the needs of children, youth, and families.
This chapter delves into the detailed processes and activities that make up CBF-5, focusing on the steps SHINE takes to assess, coordinate, and support clients throughout their journey.
From intake assessments and case planning to the monitoring of progress and successful discharge, each process plays a critical role in enhancing the well-being of the clients served.
By examining these key processes, we gain insight into SHINE's holistic approach to case management, which ensures that all clients receive the best possible support and resources.
Here is the chapter on "Critical Business Functions: CBF-5 Case Management & Client Support Coordination" for SHINE Children and Youth Services (SHINE), formatted into a table:
|
Sub-CBF Code |
Sub-CBF |
Description |
Examples |
|
5.1 |
Client Intake & Assessment |
Process of registering clients and assessing their needs, ensuring that appropriate services and support are identified. |
- Initial intake interviews with at-risk youth, including family background and social-emotional challenges. - Assessment of a child's academic, behavioural, and emotional needs. |
|
5.2 |
Case Management Planning |
Developing a case management plan based on assessment outcomes, outlining the goals, resources, and interventions required for client support. |
- Development of an individualised service plan (ISP) for a client, focusing on areas such as academic support, family counselling, and social integration. |
|
5.3 |
Coordination of Support Services |
Linking clients with internal and external support services, including therapy, community services, or family counselling. |
- Coordinating with local community organisations to provide youth mentorship or counselling services. - Referring clients to external agencies for housing or vocational training. |
|
5.4 |
Monitoring & Follow-up |
Tracking the progress of clients, ensuring that interventions are successful, and making adjustments when necessary. |
- Regular check-ins with clients and their families to assess progress. - Following up with clients after counselling sessions to ensure goals are being met. |
|
5.5 |
Documentation & Reporting |
Maintaining detailed records of all case management activities, ensuring compliance with legal and organisational standards. |
- Recording case notes, service plans, and client progress in SHINE's case management system. - Reporting to funders or stakeholders on case outcomes and progress. |
|
5.6 |
Client Discharge & Transition |
Planning for the successful discharge or transition of clients from SHINE's services, ensuring that support is continued or transferred to appropriate agencies. |
- Transition planning for a client graduating from SHINE's mentorship program, including referral to employment services. - Final case review and wrap-up with client and family. |
In conclusion, CBF-5 Case Management & Client Support Coordination is a cornerstone of SHINE Children and Youth Services' mission to provide comprehensive care and support to at-risk youth and their families.
Through its structured processes—ranging from client intake and assessment to ongoing support and transition planning—SHINE ensures that each client receives personalised, effective interventions that address their unique challenges.
The processes outlined in this chapter demonstrate SHINE’s commitment to maintaining a robust, client-centred case management system, designed to empower individuals and facilitate positive outcomes.
As SHINE continues to expand its services, the integration of these key business processes will remain essential to fostering lasting change in the lives of the young people it serves.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-5 Case Management & Client Support Coordination |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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