[BCM] [SHINE] [E1] [C1] Overview of BCM Implementation for SHINE

Understanding the Organisation

Introduction

SHINE Children and Youth Services (SHINE) is dedicated to helping children, youth, and their families overcome challenges and reach their full potential.

As a social service agency delivering a wide range of developmental, educational, and therapeutic programmes, SHINE’s work touches the lives of vulnerable communities across Singapore.

Its mission-driven environment requires not only high-quality services but also organisational resilience—ensuring that essential support continues even during disruptions.

In an increasingly complex and uncertain operating landscape, Business Continuity Management (BCM) has become a critical organisational capability.

Disruptions such as technology outages, facility losses, staff shortages, public health emergencies, or incidents affecting clients can significantly affect SHINE’s ability to provide timely interventions and safe environments for beneficiaries.

Effective BCM enables SHINE to respond confidently to these challenges, safeguarding the continuity of essential programmes and ensuring that beneficiaries remain supported when they need it most.

This introductory eBook, “Understanding the Organisation”, lays the foundation for SHINE’s BCM journey. It provides a holistic view of SHINE’s key services, operational structure, operating environment, and the organisational priorities that guide business continuity planning. Through a systematic process, this section covers:

• An introduction to BCM and why it is essential for SHINE.
• A review of SHINE’s operational structure, programmes, and service delivery model.
• The identification of BCM goals and objectives specific to SHINE’s mission and responsibilities.
• The assumptions that shape SHINE’s BCM planning and readiness posture.
• The formation of an effective BCM team with clear roles and responsibilities.
• An analysis of SHINE’s operating context, including internal and external influencing factors;
• The BCM planning methodology is used for this eBook and implementation project.
• A structured assessment of key risks and threats to SHINE’s operations.
• The identification of SHINE’s Critical Business Functions (CBFs) anchors all subsequent continuity strategies.

By understanding these foundational elements, SHINE lays the groundwork for a robust, mission-aligned BCM programme that protects its people, assets, beneficiaries, and reputation.

This clarity enables SHINE to make informed decisions during disruptions and ensures continuous delivery of care and support to the community it serves.

eBook 1 provides a comprehensive understanding of SHINE Children and Youth Services to inform the development of a resilient Business Continuity Management framework.

By examining SHINE’s mission, operational landscape, risk exposure, and essential functions, this chapter identifies the critical inputs required for effective continuity planning.

By defining goals, objectives, assumptions, team structure, and key service priorities, SHINE gains clarity on what must be protected and sustained during a disruption.

This foundation ensures that the subsequent phases of BCM—strategic development, plan creation, testing, and continuous improvement—are grounded in an accurate, shared understanding of the organisation.

With this groundwork, SHINE is better positioned to build a BCM system that supports its mission, safeguards its stakeholders, and ensures uninterrupted care for the children and youth who depend on its services.