This section identifies and analyses the inter-dependencies associated with CBF-2: Residential and Community Living Services provided by MINDS.
Inter-dependency analysis is critical to understanding how this function relies on other internal business units, as well as external vendors, government agencies, partners, and service providers, to continue operating effectively during disruptions.
For Residential and Community Living Services, inter-dependencies span across clinical care, facilities, staffing, safety, community partnerships, and family engagement.
Any failure or degradation in these dependencies may directly affect resident safety, care quality, regulatory compliance, and organisational reputation. This analysis supports effective business continuity planning by clarifying upstream, downstream, and mutual dependencies.
|
Sub-CBF Code |
Sub-CBF |
Name of Business Unit or Vendor / Supplier / Outsource Partner |
Type of Dependency – Internal |
Type of Dependency – External |
Dependency Direction (Upstream / Downstream / Mutual) |
Description of Nature of Dependency |
|
2.1 |
Residential Admission & Intake |
Intake & Case Management Unit |
✓ |
|
Upstream |
Provides resident assessments, eligibility checks, documentation, and placement approvals necessary before admission into residential services. |
|
2.1 |
Residential Admission & Intake |
Ministry of Social and Family Development (MSF) |
|
✓ |
Upstream |
Provides funding approval, policy guidance, and regulatory requirements affecting admissions and eligibility. |
|
2.2 |
Accommodation & Daily Care |
Facilities Management Unit |
✓ |
|
Mutual |
Ensures availability, maintenance, utilities, and habitability of residential facilities supporting daily living services. |
|
2.2 |
Accommodation & Daily Care |
Cleaning, Catering & Laundry Vendors |
|
✓ |
Mutual |
Provides essential daily services that support hygiene, nutrition, and resident well-being within residential homes. |
|
2.3 |
Health & Allied Health Services |
Nursing & Allied Health Department |
✓ |
|
Mutual |
Delivers routine healthcare, therapy, medication management, and health monitoring for residents. |
|
2.3 |
Health & Allied Health Services |
Public Hospitals, Polyclinics, Specialist Clinics |
|
✓ |
Upstream |
Provides specialist care, emergency treatment, diagnostics, and hospitalisation when internal care capacity is exceeded. |
|
2.4 |
Safety, Security & Emergency Preparedness |
Safety & BCM Committee |
✓ |
|
Mutual |
Develops emergency plans, conducts drills, and ensures preparedness for fire, medical, evacuation, and crisis scenarios. |
|
2.4 |
Safety, Security & Emergency Preparedness |
SCDF, SPF, Emergency Services |
|
✓ |
Upstream |
Provides emergency response, rescue, and enforcement support during incidents affecting resident safety. |
|
2.5 |
Staffing & Workforce Management |
Human Resources Department |
✓ |
|
Upstream |
Recruits, deploys, trains, and manages staff essential for continuous care and residential operations. |
|
2.5 |
Staffing & Workforce Management |
Manpower Agencies / Relief Staff Providers |
|
✓ |
Upstream |
Supplies temporary or relief staff during shortages, outbreaks, or surge requirements. |
|
2.6 |
Community Integration & Day Programmes |
Day Activity & Programme Teams |
✓ |
|
Downstream |
Receives residents from residential services to participate in structured activities, skills training, and social programmes. |
|
2.6 |
Community Integration & Day Programmes |
Community Partners / NGOs |
|
✓ |
Mutual |
Collaborates on inclusive programmes, volunteering, and community engagement initiatives for residents. |
|
2.7 |
Family & Caregiver Engagementq |
Family Liaison / Social Work Team |
✓ |
|
Mutual |
Maintains communication, care coordination, consent, and emotional support with families and caregivers. |
|
2.7 |
Family & Caregiver Engagement |
Families & Legal Guardians |
|
✓ |
Mutual |
Provides consent, personal information, care inputs, and decision-making support impacting resident care plans. |
|
2.8 |
Home-Based Support Continuity |
Home-Based Support Services Unit |
✓ |
|
Downstream |
Ensures continuity of care for residents transitioning to or supported within home-based or community settings. |
|
2.8 |
Home-Based Support Continuity |
Transport Providers |
|
✓ |
Upstream |
Enables movement of residents, staff, and equipment between homes, clinics, and community locations. |
|
2.9 |
Community Hub Partnership & Outreach |
Partnerships & Engagement Office |
✓ |
|
Mutual |
Coordinates outreach initiatives, shared resources, and joint programmes with community hubs. |
|
2.9 |
Community Hub Partnership & Outreach |
Community Hubs, Grassroots Organisations |
|
✓ |
Mutual |
Provides venues, community networks, and outreach platforms that support inclusive living and integration objectives. |
The inter-dependencies for CBF-2: Residential and Community Living Services demonstrate a high level of mutual reliance between internal MINDS business units and external stakeholders, particularly in healthcare, safety, manpower, facilities, and community partnerships.
These dependencies are critical in safeguarding resident well-being, maintaining regulatory compliance, and ensuring service continuity during both normal and disruptive conditions.
Understanding these inter-dependencies allows MINDS to identify single points of failure, prioritise resilience measures, and strengthen coordination with key partners.
This analysis directly supports the development of effective business continuity strategies, incident response planning, and recovery arrangements for Residential and Community Living Services..
This section identifies the vital records required to support the continuity and recovery of CBF-2: Residential and Community Living Services within MINDS.
Vital records are documents or data that are essential for the organisation to continue operations during a disruption, meet legal and regulatory obligations, safeguard residents’ welfare, and support post-incident recovery.
Given the nature of residential and community living services, vital records for CBF-2 are largely resident-centric, care-critical, and regulatory in nature, encompassing admission records, care plans, health information, staffing records, emergency procedures, and partnership agreements.
Loss, inaccessibility, or compromise of these records could severely impact resident safety, service delivery, and compliance with statutory requirements.
|
Sub-CBF Code |
Sub-CBF |
Description of Vital Records |
Media Type |
Location |
In Whose Care |
|
2.1 |
Residential Admission & Intake |
Resident admission forms, eligibility assessments, consent forms, MSF approval documents, and resident profiles |
Electronic & Hardcopy |
Case management system; secured filing cabinets at residences |
Intake & Case Management Unit |
|
2.2 |
Accommodation & Daily Care |
Individual care plans, daily care logs, incident reports, meal plans, behaviour support plans |
Electronic & Hardcopy |
Care management system; residential home records |
Residential Operations & Care Staff |
|
2.3 |
Health & Allied Health Services |
Medical records, medication administration records, therapy notes, health assessments, hospital referral letters |
Electronic & Hardcopy |
Clinical systems; locked medical cabinets at homes |
Nursing & Allied Health Department |
|
2.4 |
Safety, Security & Emergency Preparedness |
Emergency response plans, evacuation lists, emergency contact details, incident and accident reports |
Electronic & Hardcopy |
BCM repository; residential emergency files |
Safety & BCM Committee |
|
2.5 |
Staffing & Workforce Management |
Staff rosters, duty schedules, staff competency records, training certifications, emergency contact lists |
Electronic |
HR management system |
Human Resources Department |
|
2.6 |
Community Integration & Day Programmes |
Programme schedules, attendance records, risk assessments, transport arrangements |
Electronic & Hardcopy |
Programme management system; day programme files |
Day Programme & Community Integration Teams |
|
2.7 |
Family & Caregiver Engagement |
Family contact details, consent and guardianship documents, communication logs, care review records |
Electronic & Hardcopy |
Case management system; secured family liaison files |
Social Work / Family Liaison Team |
|
2.8 |
Home-Based Support Continuity |
Home-based care plans, transition records, service agreements, visit logs |
Electronic |
Home-based support system |
Home-Based Support Services Unit |
|
2.9 |
Community Hub Partnership & Outreach |
MOUs, partnership agreements, outreach plans, joint programme records |
Electronic & Hardcopy |
Corporate shared drive; partnership files |
Partnerships & Engagement Office |
The vital records identified for CBF-2: Residential and Community Living Services are fundamental to ensuring resident safety, continuity of care, legal compliance, and operational recovery for MINDS.
These records support informed decision-making during disruptions, enable effective coordination with families and external agencies, and provide the foundation for restoring services following an incident.
By clearly identifying the media type, storage location, and custodianship of each vital record, MINDS can implement appropriate protection, backup, access control, and recovery strategies.
This strengthens organisational resilience and ensures that Residential and Community Living Services can continue to operate effectively under adverse conditions.
Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | TOC |
| CBF-2 Residential and Community Living Services |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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