The impact over time analysis evaluates how disruptions to each Sub-CBF of CBF-5 affect MINDS’ operations, clients, caregivers, and stakeholders as time progresses.
Using a scoring system from 1 (lowest impact) to 5 (highest impact), this chapter illustrates the increasing operational and service risks of prolonged interruptions.
This allows MINDS to prioritise recovery strategies and allocate resources efficiently to maintain continuity of critical support, communication, and engagement functions.
Additionally, defining Recovery Time Objectives (RTO), Maximum Tolerable Period of Disruption (MTPD), and vulnerable periods ensures that high-priority processes are restored before significant harm occurs.
|
Sub-CBF Code |
Sub-CBF |
Highest-Impact Area |
4 Hr |
8 Hr |
1 Day |
2 Day |
3 Day |
5 Day |
7 Day |
10 Day |
14 Day |
21 Day |
30 Day |
60 Day |
RTO |
MTPD |
Vulnerable Period |
|
5.1 |
Caregiver Communication & Support Coordination |
Client Support & Satisfaction |
2 |
3 |
4 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
1 Day |
7 Day |
First 24 hours critical for urgent client concerns |
|
5.2 |
Caregiver Training & Education |
Staff & Caregiver Competency |
1 |
2 |
3 |
3 |
3 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
3 Day |
14 Day |
Initial 72 hours crucial for onboarding new caregivers |
|
5.3 |
MINDS Care Circle & Peer Network Facilitation |
Emotional Support & Community Engagement |
1 |
1 |
2 |
2 |
3 |
3 |
3 |
3 |
3 |
3 |
3 |
3 |
5 Day |
21 Day |
Peer network disruption tolerable short-term, emotional stress increases after 5 days |
|
5.4 |
Family Future Care Planning |
Long-Term Client Planning |
2 |
3 |
4 |
4 |
4 |
4 |
4 |
4 |
5 |
5 |
5 |
5 |
7 Day |
30 Day |
Delay in planning impacts critical decisions after first week |
|
5.5 |
Stakeholder Partnership & Community Engagement |
Funding & Resource Availability |
2 |
2 |
3 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 Day |
21 Day |
Early communication with stakeholders prevents funding disruption |
|
5.6 |
Satellite Hub & Community Service Interface |
Service Accessibility |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
2 Day |
14 Day |
Service disruption immediately affects clients relying on satellite hubs |
|
5.7 |
Feedback & Quality Assurance Mechanism |
Service Improvement & Compliance |
1 |
2 |
2 |
3 |
3 |
3 |
3 |
3 |
3 |
4 |
4 |
4 |
5 Day |
21 Day |
Feedback delays impact quality improvements moderately over time |
|
5.8 |
Volunteer and Youth Engagement Integration |
Program Support & Community Involvement |
1 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
7 Day |
30 Day |
Loss of volunteer support becomes critical after one week |
|
2.9 |
Community Hub Partnership & Outreach |
Social inclusion, reputation |
1 |
1 |
2 |
2 |
3 |
3 |
3 |
3 |
3 |
3 |
3 |
3 |
7 Days |
30 Days |
Community events, joint programmes |
The impact over time analysis highlights that certain Sub-CBFs—such as Caregiver Communication, Satellite Hub Service Interface, and Stakeholder Engagement—require immediate attention within the first 24–48 hours to prevent significant harm to clients and the organisation.
Other Sub-CBFs, including peer network facilitation and volunteer engagement, can tolerate short-term disruptions but risk cumulative effects if interruptions persist.
By mapping the progression of impact over time, MINDS can implement proactive recovery strategies, prioritise high-risk functions, and ensure that critical services and support networks remain operational throughout any disruption.
CBF-5 relies heavily on IT systems and applications to maintain effective communication, training, engagement, and stakeholder management.
Supporting IT infrastructure ensures continuity of critical processes, timely response to caregiver inquiries, smooth delivery of training and events, and proper management of volunteer and stakeholder information.
Understanding each Sub-CBF’s IT dependencies, recovery point objectives (RPO), and system recovery time objectives (RTO) helps MINDS prioritise resources during disruptions.
Additionally, identifying supporting special equipment and resources ensures that operations can continue efficiently even under adverse conditions.
|
Sub-CBF Code |
Sub-CBF |
IT Systems and Applications |
RPO |
System RTO |
Supporting Special Equipment / Resources |
Remarks |
|
5.1 |
Caregiver Communication & Support Coordination |
MINDS CRM, Email System, WhatsApp Business, SMS Gateway |
4 hours |
8 hours |
Office computers, headsets, mobile devices |
Ensures uninterrupted communication with caregivers for urgent concerns |
|
5.2 |
Caregiver Training & Education |
Learning Management System (LMS), Zoom/MS Teams, E-Learning Content Repository |
12 hours |
1 Day |
Projectors, training laptops, Wi-Fi, audio equipment |
Supports delivery of online and in-person training sessions |
|
5.3 |
MINDS Care Circle & Peer Network Facilitation |
Event Scheduling Software, Virtual Meeting Platforms, Community Forums |
24 hours |
2 Days |
Conference room equipment, video conferencing setup |
Facilitates caregiver peer support and virtual sessions |
|
5.4 |
Family Future Care Planning |
Client Records Database, Secure Document Management System |
4 hours |
12 hours |
Secure workstations, scanners, printing resources |
Critical for maintaining access to care plans, legal, and financial documents |
|
5.5 |
Stakeholder Partnership & Community Engagement |
Stakeholder Database, Email Marketing Platforms, Collaboration Tools |
12 hours |
1 Day |
Laptops, presentation equipment |
Supports ongoing engagement with partners and funding agencies |
|
5.6 |
Satellite Hub & Community Service Interface |
Hub Scheduling System, Facility Management Software, Mobile Service Apps |
8 hours |
1 Day |
Hub laptops, tablets, communication radios |
Ensures continuity of satellite hub services and accessibility |
|
5.7 |
Feedback & Quality Assurance Mechanism |
Feedback Management System, Survey Platforms, Data Analytics Tools |
12 hours |
2 Days |
Laptops, tablets, data dashboards |
Allows timely collection and analysis of client and caregiver feedback |
|
5.8 |
Volunteer and Youth Engagement Integration |
Volunteer Management System, Scheduling Platforms, Communication Apps |
24 hours |
2 Days |
Mobile devices, laptops |
Supports coordination, scheduling, and engagement of volunteers and youth participants |
IT systems and applications are essential enablers of MINDS’ Family, Caregiver, and Stakeholder Engagement functions.
Ensuring proper RPO and RTO for each system minimises disruptions and maintains continuity of communication, training, and engagement programs.
Identifying special equipment and resources further strengthens operational resilience, enabling MINDS to continue delivering quality services and sustaining stakeholder trust during unexpected disruptions.
Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | TOC |
| CBF-5 Family, Caregiver, and Stakeholder Engagement |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
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