This chapter defines the Corporate Minimum Business Continuity Objective (Corporate MBCO) and the Business Unit Minimum Business Continuity Objectives (BU MBCOs) for the Movement for the Intellectually Disabled of Singapore (MINDS), in accordance with the principles of ISO 22301 Business Continuity Management Systems.
The MBCO establishes the minimum acceptable level of service delivery that MINDS must maintain during a disruptive incident to continue fulfilling its mission, statutory responsibilities, and duty of care to persons with intellectual disabilities.
Given MINDS’ role as a social service organisation providing essential care, education, and support to vulnerable beneficiaries, the MBCOs are defined with a strong emphasis on life safety, safeguarding, continuity of care, regulatory compliance, and organisational sustainability.
The objectives are intentionally measurable, time-bound, and outcome-focused, ensuring that management can clearly assess whether minimum continuity requirements are being met during disruption scenarios.
During any disruption, MINDS shall maintain essential care, safeguarding, and support services at a minimum level sufficient to ensure the safety, health, and dignity of beneficiaries, meet statutory and regulatory obligations, and preserve organisational viability, within defined recovery time and capacity thresholds.
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Dimension |
Corporate Minimum Requirement |
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Life Safety & Safeguarding |
100% continuation of critical safeguarding, supervision, and emergency response for beneficiaries |
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Continuity of Core Care Services |
At least 60–70% operational capacity for critical client-facing services |
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Regulatory & Statutory Compliance |
No breach of mandatory reporting, safeguarding, or licensing obligations |
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Staff Availability for Essential Roles |
Minimum 65% availability of essential staff or trained alternates |
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ICT Support for Core Operations |
Critical systems restored or workarounds in place within 24 hours |
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Financial & Payroll Obligations |
Payroll, funding disbursement, and essential payments are maintained within one payroll cycle |
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Stakeholder Communication |
Beneficiaries, families, regulators, and funders are informed within 24–48 hours |
This Corporate MBCO provides the baseline continuity threshold against which all business unit MBCOs are aligned.
The following table defines the minimum acceptable level of service for each Critical Business Function (CBF) during a disruption.
|
CBF Code |
Critical Business Function |
Business Unit Minimum Business Continuity Objective (MBCO) |
|
1 |
Client Care and Support Services |
Maintain a minimum 70% capacity of essential client care and daily living support services, ensuring uninterrupted supervision and basic needs fulfilment within 0–24 hours of disruption |
|
2 |
Residential and Community Living Services |
Sustain 24/7 residential supervision and safety controls at all facilities, with at least 65% staffing levels and emergency accommodation arrangements activated within 12 hours |
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3 |
Special Education, Training, and Development Programmes |
Deliver ma inimum 50% of core educational and developmental activities, prioritising critical learning and behavioural support programmes, within 3–5 working days |
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4 |
Health, Safety, and Safeguarding Management |
Maintain 100% safeguarding, incident reporting, and health & safety response capability with no allowable downtime |
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5 |
Family, Caregiver, and Stakeholder Engagement |
Ensure timely communication to families and key stakeholders, with essential enquiries and incident updates handled within 48 hours |
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6 |
Workforce Management and Staff Deployment |
Maintain 65% availability of essential staff, including activation of redeployment, relief staffing, and role prioritisation measures within 24 hours |
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7 |
Governance, Compliance, and Regulatory Reporting |
Ensure full compliance with statutory reporting, audit requirements, and regulator communications, with allowable delay not exceeding regulatory limits |
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8 |
ICT Systems Supporting Care and Operations |
Restore or provide workarounds for critical ICT systems (client records, rostering, safeguarding logs) within 24 hours, and non-critical systems within 72 hours |
|
9 |
Facilities, Transport, and Environmental Support |
Maintain safe, habitable facilities and essential transport services at 60% capacity, prioritising beneficiary movement and emergency access |
|
10 |
Financial Management and Funding Administration |
Ensure payroll, vendor payments, and funding utilisation continue with no more than one processing cycle delay, and maintain cashflow visibility throughout the disruption |
The Corporate and Business Unit Minimum Business Continuity Objectives defined in this chapter establish a clear, measurable continuity threshold for MINDS during disruptive events.
These MBCOs reflect the organisation’s core purpose of safeguarding and supporting persons with intellectual disabilities, while also ensuring compliance with regulatory expectations and responsible stewardship of public and donor funds.
By formally articulating these minimum service levels, MINDS is better positioned to prioritise recovery efforts, allocate limited resources effectively, and make informed management decisions under crisis conditions.
The MBCOs also provide a critical foundation for subsequent Business Impact Analysis, recovery strategy development, and exercise activities, ensuring that MINDS remains resilient and mission-capable even during significant disruption.
Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services |
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| MBCO | P&S [x] | RAR T1 [x] | RAR T2 [x] | RAR T3 [x] | BCS T1 [x] | List ofCBF |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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