These services are essential to fulfilling MINDS’ mission to maximise the well-being, development, and societal participation of PWIDs across their lifespan through educational, therapeutic, vocational, residential, and community-based programmes.
CBF-1 encompasses direct client interactions, assessment, planning, intervention, and ongoing support across multiple service offerings—such as special education, case management, therapy, employment support, and residential care—that are necessary to maintain client safety, progress, and quality of life.
Ensuring continuity in these processes is critical to MINDS’ operational resilience, especially during disruptions or crises. This chapter decomposes CBF-1 into detailed Sub-Critical Business Functions (Sub-CBFs) and their associated processes, with examples specific to MINDS.
|
Sub-CBF Code |
Sub-CBF |
Description of Process / Activity |
Examples (in MINDS context) |
|
1.1 |
Client Intake & Assessment |
Processes for registering a new client, gathering intake data, evaluating needs, and initiating eligibility determination. |
Conducting initial assessment for a new enrolment into a Special Education School; assessing behavioural support needs for Therapy Services; intake screening for Disability Case Management Programme. |
|
1.2 |
Individual Care & Support Planning |
Development of personalised care/support plans based on assessment outcomes, including setting goals, interventions and review schedules. |
Creating Individual Education Plans (IEPs) for school-aged PWIDs; developing vocational training plans for trainees at Employment Development Centres; care transition planning for clients entering residential services. |
|
1.3 |
Case Management & Coordination |
Ongoing case oversight, coordination of multidisciplinary services, referrals and integration of care across touchpoints. |
Coordinating between allied health professionals, schools and caregivers for clients with complex needs; linking families to external community resources; arranging onward services with Caregivers Support Services Centre. |
|
1.4 |
Therapeutic Interventions |
Delivery of specialist intervention programmes to improve client functioning and independence. |
Speech and language therapy sessions; occupational therapy for activities of daily living; behaviour intervention planning with psychologists and social workers. |
|
1.5 |
Educational & Development Programmes |
Structured instruction and life skills education tailored to cognitive and developmental needs. |
Teaching life skills and academic subjects in MINDS special schools, special student care centre programmes after school, and social skills training in community hubs. |
|
1.6 |
Vocational Training & Employment Support |
Training and preparation for employment, and post-placement support for workforce integration. |
Skills training in sheltered workshops or social enterprises such as MINDS Bakers; job coaching for open employment placements; supported employment services. |
|
1.7 |
Residential & Daily Living Support |
Provision of safe, structured residential care, supervision and support to meet daily living needs. |
Care services at residential homes and group homes; supervising daily routines, medications, and social activities for adult clients. |
|
1.8 |
Family & Caregiver Engagement |
Supporting caregivers through education, communication, respite, and planning services. |
Facilitating caregiver counselling sessions, delivering future care planning workshops, and hosting caregiver support groups via MINDS Care Circle programmes. |
|
1.9 |
Community & Social Integration Services |
Activities and facilitation to enhance clients’ community participation and social inclusion. |
Community hubs that offer social engagement programmes, befriending services, and self-advocacy groups, such as Our Lives Our Voices (OLOV). |
|
1.10 |
Feedback & Quality Assurance |
Gathering client and caregiver feedback, monitoring outcomes, and improving service quality. |
Client satisfaction surveys after programmes, incident reporting and reviews; continuous quality improvement cycles across service lines. |
The Sub-CBFs within CBF-1 Client Care and Support Services reflect the comprehensive continuum of care that MINDS delivers to support PWIDs and their families.
From initial intake through personalised planning, multidisciplinary interventions, and community integration, each Sub-CBF plays a critical role in ensuring that clients receive uninterrupted, high-quality services that align with MINDS’ mission and values.
By cataloguing these processes and anchoring them in real-world examples from MINDS’ service ecosystem, MINDS can strengthen preparedness, response, and recovery strategies within its Business Continuity Management framework, ensuring resilient operations that safeguard client well-being under both normal conditions and disruptive events.
Note that the icon marked with [x] is under construction
Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S [x] | RAR T1 [x] | RAR T2 [x] | RAR T3 [x] | BCS T1 [x] | CBF List |
| CBF-1 Client Care and Support Services |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 [x] | BCS T3 [x] | PD [x] |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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