[BCM] [KL] [E4] [CR] [BIA] [P1] Identification of Business Functions for CBF-1 to CBF-9

Written by Dr Goh Moh Heng | Jan 28, 2026 3:28:48 PM

Consolidated Report for Identification of Business Functions for CBF-1 to CBF-9 for Kinderland

Introduction

This section documents the identification of business functions for Kinderland Singapore as part of the Business Impact Analysis (BIA).

The analysis encompasses the organisation’s Critical Business Functions (CBFs), namely:

CBF-1 Classroom operations and care routines
CBF-2 Curriculum development and teaching delivery
CBF-3 Child health and nutrition services
CBF-4 Parent engagement and communication
CBF-5 Admissions and enrolment
CBF-6 Human resources and staff scheduling
CBF-7 Finance, billing, and subsidies (e.g. ECDA schemes)
CBF-8 IT and digital learning systems
CBF-9 Facility management and security

For each CBF, both the primary functions and the associated sub-functions have been systematically identified and presented in the respective tables.

The information was compiled and referenced from BCM Institute’s structured BIA framework and supporting documentation to ensure accuracy, consistency, and alignment with recognised business continuity management practices.

Business Unit Minimum Business Continuity Objective (MBCO)

In this summary, each Kinderland Singapore's CBF is described in greater detail, and its MBCOs are identified.

The MBCO establishes the minimum acceptable level of activity that must be sustained to prevent serious consequences to the business, its stakeholders, and national operations.

By defining these priorities, Kinderland Singapore ensures that critical services can continue, be restored quickly, or be adapted during adverse events to meet both regulatory and operational demands, ensuring accountability and the ability to fulfil its obligations even in challenging circumstances.

Table P1: Critical Business Functions and Business Unit Minimum Business Continuity Objective (MBCO)

Sub-CBF Code	Sub-CBF	Description of Sub-CBF	Business Unit Minimum Business Continuity Objective (MBCO)
1.1	Classroom Setup and Organisation	Minimum 50% classrooms operational	Preparation and organisation of classrooms, learning materials, and equipment
1.2	Student Enrolment and Attendance	Accurate attendance tracking is maintained	Management of enrolment records and daily attendance
1.3	Teacher and Staff Scheduling	≥75% staffing coverage	Scheduling and rostering of teachers and support staff
1.4	Curriculum Delivery and Lesson Planning	Core curriculum delivered	Planning and delivery of daily learning activities
1.5	Child Care and Supervision	≥80% supervision maintained	Continuous supervision of children during operating hours
1.6	Parental Communication and Updates	Communication within 24 hours	Routine and incident-related communication with parents
1.7	Health and Safety Protocols	≥90% compliance	Implementation of hygiene, first aid, and safety procedures
1.8	Emergency Drills and Contingency Planning	Drills were conducted as scheduled	Emergency preparedness and response planning
1.9	Meal Preparation and Nutritional Care	≥75% meal service continuity	Preparation and provision of nutritious meals
1.10	Cleaning and Sanitisation Routines	≥75% cleaning coverage	Daily cleaning and sanitisation of facilities
1.11	Rest and Nap Time Supervision	≥50% supervision maintained	Supervision of children during rest and nap periods
2.1	Curriculum Design and Development	Curriculum preserved for the academic term	Design, review, and update of curriculum
2.2	Teacher Training and Professional Development	Essential training available	Staff onboarding and continuous professional development
2.3	Teaching Delivery and Classroom Management	Structured teaching continues	Delivery of lessons and classroom control
2.4	Assessment and Progress Monitoring	Basic assessment maintained	Monitoring and documenting children’s learning progress
2.5	Resource Management and Materials Distribution	Essential materials available	Management and distribution of teaching resources
2.6	Integration of Technology in Teaching	Core platforms available	Use of digital tools to support teaching
2.7	Compliance with Regulatory Standards	Full regulatory compliance	Adherence to ECDA and statutory requirements
2.8	Crisis Response and Continuity of Teaching	Teaching continuity enabled	Continuity measures during disruptions
3.1	Child Health Monitoring	Essential monitoring maintained	Monitoring children’s health and well-being
3.2	Nutrition Planning	Nutritional standards met	Planning of balanced and compliant meals
3.3	Incident and Illness Management	Immediate response capability	Management of illness and health-related incidents
4.1	Communication Channels	At least one channel is operational	Management of communication platforms
4.2	Parent-Teacher Meetings	Essential meetings maintained	Engagement sessions with parents
4.3	Event Coordination and Notifications	Timely notifications issued	Planning and communication of events
4.4	Feedback Collection and Surveys	Feedback channel available	Collection and handling of parent feedback
4.5	Crisis Communication Protocols	Immediate activation	Communication during emergencies or incidents
4.6	Digital Parent Portals	Minimum availability maintained	Management of parent-facing digital platforms
4.7	Parent Education and Support Programmes	Essential guidance provided	Delivery of parenting and support programmes
5.1	Pre-Admission Enquiries	Response within 1–2 days	Handling of admission-related enquiries
5.2	Application Submission	Applications accepted	Processing of enrolment applications
5.3	Documentation Verification	Mandatory checks completed	Verification of enrolment documents
5.4	Placement and Class Assignment	Manual allocation possible	Assignment of children to classes
5.5	Confirmation and Acceptance	Offers issued	Issuance of confirmation and acceptance
5.6	Orientation and Induction	Alternative delivery available	Orientation for new children and parents
5.7	Enrolment Communication	Ongoing communication maintained	Follow-up and status communication
5.8	Records Management	Core records preserved	Maintenance of enrolment data
6.1	Recruitment and Onboarding	Essential roles filled	Hiring and onboarding of staff
6.2	Staff Scheduling	Minimum staffing ensured	Workforce scheduling and deployment
6.3	Leave and Attendance Management	Tracking maintained	Monitoring staff attendance and leave
6.4	Staff Welfare and Support	Essential support provided	Staff wellbeing and support initiatives
7.1	Billing and Fee Collection	Invoices issued on time	Fee billing and payment processing
7.2	Subsidy Administration	Claims processed	Management of ECDA subsidies
7.3	Financial Reconciliation	Core reconciliation completed	Reconciliation of payments and subsidies
7.4	Payroll Processing	Payroll processed	Staff salary and statutory payments
7.5	Budgeting and Financial Planning	Budget oversight maintained	Financial planning and cash flow management
7.6	Financial Compliance and Audit	Audit readiness maintained	Compliance with financial regulations
8.1	Digital Learning Platform Management	Core systems operational	Management of learning platforms
8.2	Data Protection and Privacy	Confidentiality maintained	Protection of personal and sensitive data
8.3	IT Infrastructure Support	Essential infrastructure available	Network, servers, and connectivity support
8.4	Cybersecurity Management	Baseline controls active	Protection against cyber threats
8.5	Digital Content Management	Content accessible	Management of digital learning materials
8.6	IT Helpdesk Support	Minimum support available	Technical support for staff
8.7	Data Backup and Recovery	Backup accessible	Data backup and recovery processes
8.8	System Integration	Core integration maintained	Integration between IT systems
9.1	Facility Operations and Maintenance	Facilities usable	Maintenance of buildings and utilities
9.2	Security and Access Control	Security systems operational	CCTV, alarms, and access control
9.3	Emergency Preparedness	Immediate response capability	Emergency and evacuation preparedness
9.4	Health and Safety Compliance	Regulatory compliance maintained	Workplace safety and hygiene compliance
9.5	Visitor Management	Controlled access maintained	Registration and supervision of visitors

The identification of business functions and sub-functions across the nine Critical Business Functions establishes a comprehensive foundation for Kinderland’s Business Impact Analysis.

This structured documentation provides the necessary basis for assessing operational dependencies, evaluating the potential consequences of disruptions, and determining prioritised recovery requirements.

By adopting a systematic and evidence-based approach, the organisation is better positioned to safeguard critical processes, allocate resources effectively, and enhance organisational resilience.

This phase of the BIA will serve as the cornerstone for subsequent analyses, including impact assessments, minimum resource requirements, and the development of a recovery strategy, thereby ensuring a robust and sustainable continuity framework.

Building a Resilient Kinderland: A Practical Guide to Business Continuity Management
eBook 4: Consolidate and Report Your BCM Implementation
Consolidated Report for BIAQ (Part 1 to Part 6) for CBF-1 to CBF-12
PM: BIA	BIAQ T1 P1	BIAQ T1 P2	BIAQ T2 P3
Consolidated Report for BIAQ (Part 1 to Part 6)
CBF	BIAQ T2 P4	BIAQ T3 P5	BIAQ T3 P6

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].



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