Any disruption to nursing or medical services—whether due to staff shortages, infectious disease outbreaks, utility failures, or supply chain interruptions—can result in immediate and severe consequences to residents.
From a BCM perspective, these services must be prioritised to ensure resilience, rapid recovery, and sustained operations during crises.
This chapter identifies and documents the Sub-Critical Business Functions (Sub-CBFs) that collectively support nursing and medical care delivery at Jenaris Home.
By breaking down this high-level function into detailed processes, the organisation can better assess operational risks, establish recovery priorities, define minimum service levels, and develop effective continuity and contingency strategies.
|
Sub-CBF Code |
Sub-CBF |
Description of Process / Activity |
Examples (in MINDS context) |
|
1.1 |
Resident Health Assessment & Monitoring |
Conducting routine and ad-hoc health assessments to monitor residents’ physical and mental conditions, including vital signs, mobility, nutrition, and behavioural changes. |
Daily vital signs monitoring by nurses; regular assessment of residents with chronic conditions such as diabetes or hypertension. |
|
1.2 |
Medication Management & Administration |
Managing the prescription, storage, dispensing, and administration of medications in accordance with doctors’ orders and regulatory requirements. |
Scheduled medication rounds; maintaining medication records; ensuring temperature-controlled storage for sensitive medicines. |
|
1.3 |
Clinical Care & Nursing Interventions |
Providing direct nursing care, including wound care, catheter care, tube feeding, and infection control procedures. |
Dressing of pressure sores; assisting residents with feeding tubes; applying infection prevention measures during flu season. |
|
1.4 |
Medical Consultation & Referral Coordination |
Coordinating medical consultations, specialist visits, and referrals to external healthcare providers or hospitals when required. |
Arranging doctor visits to the home; escorting residents to outpatient appointments or emergency hospital admissions. |
|
1.5 |
Emergency Medical Response |
Responding to medical emergencies promptly to stabilise residents and escalate care as needed. |
Immediate response to falls, cardiac distress, or choking incidents; activating emergency ambulance services. |
|
1.6 |
Infection Prevention & Control |
Implementing policies and procedures to prevent, detect, and manage infectious diseases within the home. |
Isolation of symptomatic residents; enhanced cleaning protocols; use of PPE during outbreaks such as COVID-19 or influenza. |
|
1.7 |
Medical Records & Documentation Management |
Maintaining accurate, confidential, and up-to-date medical and nursing records for each resident. |
Updating nursing notes; documenting medication administration; maintaining care plans and incident reports. |
|
1.8 |
Nursing Staff Rostering & Competency Management |
Ensuring adequate staffing levels and that nursing staff are trained and competent to deliver required care. |
Shift planning to ensure 24/7 coverage; refresher training on emergency response and infection control. |
|
1.9 |
Medical Supplies & Equipment Management |
Managing the availability, storage, and maintenance of medical supplies and nursing equipment. |
Stock management of gloves, syringes, wound dressings; ensuring availability of wheelchairs and medical beds. |
|
1.10 |
End-of-Life & Palliative Care Support |
Providing compassionate nursing care and comfort measures for residents with life-limiting conditions, in coordination with families and healthcare providers. |
Pain management; comfort care; liaising with family members and external palliative care teams. |
The Sub-Critical Business Functions outlined under CBF-1: Nursing & Medical Care represent the essential processes required for Jenaris Home @ Pelangi Village to deliver safe, continuous, and quality care to its residents.
These functions are highly time-sensitive and resource-dependent, making them particularly vulnerable during disruptions such as pandemics, manpower shortages, or infrastructure failures.
By clearly defining and documenting these Sub-CBFs, Jenaris Home strengthens its ability to perform effective Business Impact Analysis (BIA), establish recovery priorities, and design practical continuity and emergency response plans.
Ultimately, reinforcing the resilience of nursing and medical care functions ensures that resident safety and dignity remain protected, even in times of crisis or prolonged disruption.
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
|
Please feel free to send us a note if you have any questions. |
||