[BCM] [JH] [E1] [C2] Understanding Your Organisation

Chapter 2

Understanding Your Organisation: Jenaris Home @ Pelangi Village

Introduction

Institutional resilience begins with a deep understanding of the organisation’s core purpose and the environment that sustains it.

For Jenaris Home @ Pelangi Village, business continuity is not merely a corporate requirement but a moral imperative.

As a provider of residential care and psychiatric rehabilitation, we face disruptions to services—whether a pandemic, a prolonged power outage, or a supply chain failure—that directly affect the safety and well-being of vulnerable residents.

This chapter defines the internal and external factors that influence Jenaris Home’s ability to achieve its mission as specified by ISO 22301.

Profile of Jenaris Home

Managed by the Blue Cross Charitable Institution (BCCI), Jenaris Home is one of the specialised welfare homes located within Pelangi Village, Singapore.

It serves as a sanctuary for destitute persons, primarily those with psychiatric conditions or chronic mental health issues who require long-term residential care and rehabilitation.

• Mission: To provide a holistic, caring, and rehabilitative environment that enhances the quality of life for residents.
• Vision: To be a leading institution in psychiatric rehabilitation and destitute care, fostering dignity and hope.
• Core Services:
  • 24/7 Residential Care and Nursing.
  • Psychiatric and Psychological Support.
  • Occupational Therapy and Social Work.
  • Recreational and Community Integration Programs.

Internal and External Context (ISO 22301 Clause 4.1)

To build a resilient BCM framework, Jenaris Home must identify the "issues" (risks and opportunities) that could affect its operations.

External Context

The external environment for Jenaris Home is shaped by regulatory, social, and environmental factors:

• Regulatory Requirements: Compliance with the Destitute Persons Act and the Ministry of Social and Family Development (MSF) standards.
• Public Health: Vulnerability to infectious disease outbreaks (e.g., COVID-19, Influenza) due to the communal living nature of the facility.
• Economic Factors: Reliance on government funding and public donations via BCCI to sustain operations.
• Technological Trends: The increasing need for digital healthcare records and secure IT infrastructure for administrative functions.

Internal Context

Internal factors relate to the resources and culture within the home:

• Human Capital: A diverse workforce including healthcare professionals, social workers, and administrative staff who require specialised training.
• Infrastructure: The physical layout of Pelangi Village, including dormitories, dining halls, and medical clinics.
• Organisational Culture: A culture of care and safety that must be balanced with the rigours of emergency preparedness.
• Operational Dependency: High reliance on third-party vendors for catering, laundry, and medical supplies.

Understanding the Needs of Interested Parties (ISO 22301 Clause 4.2)

Jenaris Home does not operate in isolation. The BCMS must account for the requirements of various stakeholders:

The Scope of the BCMS (ISO 22301 Clause 4.3)

The scope of Business Continuity Management at Jenaris Home encompasses all critical activities required to maintain resident safety and health. This includes:

• Critical Site: The physical premises at Pelangi Village.
• Critical Business Functions: Clinical care, medication management, dietary services, and security/ evacuation protocols.
• Exclusions: Non-critical administrative functions that can be deferred for more than 48 hours without impacting resident safety.

At Jenaris Home, "business as usual" means providing a lifeline to those who cannot care for themselves. Our BCM strategy is not just about "recovering systems"; it is about protecting lives.

By understanding our organisation—our residents, our regulators, and our physical environment—we ensure that when a crisis strikes, our response is swift, coordinated, and compassionate.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [B-3] course and the BCM-5000 Business Continuity Management Expert Implementer [B-5].