[BCM] [GRA] [E1] [C12] [Back Cover] eBook 1

eBook 1: Chapter 12

The Gambling Regulatory Authority (GRA) operates in a highly regulated environment where the continuity of licensing, compliance, enforcement, regulatory oversight, and stakeholder engagement activities is essential to maintaining public confidence and regulatory integrity.

As disruptions become increasingly complex—from cyber threats and technology failures to operational crises and external dependencies—Business Continuity Management (BCM) has become a strategic capability that enables GRA to continue fulfilling its mission under all circumstances.

This eBook, developed using internationally recognised ISO 22301 Business Continuity Management System (BCMS) principles and aligned with Singapore Government BCM requirements, provides GRA's BCM coordinators, risk managers, and business unit representatives with a practical framework for understanding the organisation and preparing for a successful BCM implementation programme.

Within the eBook titled Understanding Your Organisation, readers will gain insights into:

• Understand GRA's regulatory mandate, operating model, and critical services.

• Establish meaningful BCM goals and business continuity objectives aligned with organisational priorities.

• Develop practical BCM assumptions to support continuity planning and decision-making.

• Design an effective BCM governance structure and team composition.

• Analyse the internal and external operating environment that influences organisational resilience.

• Apply the ISO 22301 BCM Planning Methodology using a structured seven-phase approach.

• Identify and assess operational threats, risks, and crisis scenarios affecting GRA.

• Determine GRA's Critical Business Functions (CBFs) and continuity priorities.

• Build a strong foundation for implementing and sustaining a Business Continuity Management System (BCMS).