[BCM] [Damanat] [E3] [BIA] [P1] [CBF] [1] Identification of Sub-Critical Business Functions (Detailed Processes)

Sub-CBF Code

Sub-Critical Business Function

Description of Business Function

Business Unit Minimum Business Continuity Objective (BU MBCO)

1.1

Mortgage Guarantee Application Intake

Receive, register, and acknowledge guarantee applications submitted by participating financial institutions.

Maintain the capability to receive, register, and acknowledge all priority guarantee applications through at least one approved submission channel, with manual registration available if automated systems are unavailable.

1.2

Application Validation

Verify that submitted applications are complete and contain all mandatory supporting documentation.

Validate all priority applications for completeness and identify missing mandatory documents before progressing to assessment, using manual verification where necessary.

1.3

Borrower Eligibility Assessment

Assess borrower eligibility against programme rules and guarantee criteria.

Continue assessing high-priority applications to confirm borrower eligibility using essential customer information and approved eligibility criteria.

1.4

Property Eligibility Assessment

Determine whether the mortgaged property satisfies guarantee programme requirements.

Complete eligibility reviews for priority properties using available valuation and property information to support urgent guarantee decisions.

1.5

Mortgage Risk Assessment

Evaluate financial, credit, operational, and portfolio risks associated with guarantee applications.

Perform essential risk assessments for priority guarantee applications to support informed approval decisions, while deferring lower-risk analytical activities as needed.

1.6

Guarantee Policy Compliance Review

Confirm compliance with internal guarantee policies, governance standards, and regulatory requirements.

Maintain the capability to conduct mandatory compliance reviews of all priority guarantee applications prior to approval.

1.7

Financial Institution Verification

Verify that participating lenders remain authorised and eligible to submit guarantee applications.

Confirm the accreditation status of participating financial institutions for all priority applications using available internal or regulatory records.

1.8

Guarantee Approval Decision

Obtain authorised approval or rejection of guarantee applications based on completed assessments.

Ensure that delegated approval authorities remain available to make timely decisions on all priority guarantee applications in accordance with established emergency approval procedures.

1.9

Guarantee Certificate Generation

Produce official mortgage guarantee certificates following approval.

Generate and issue guarantee certificates for approved priority applications using either standard or contingency document-generation processes.

1.10

Guarantee Registration

Register approved guarantees within enterprise guarantee management systems and official records.

Maintain the capability to record all approved guarantees in an authorised register, including temporary manual records where required for subsequent reconciliation.

1.11

Stakeholder Notification

Communicate approval, rejection, or requests for additional information regarding guarantees to participating lenders and relevant stakeholders.

Notify participating financial institutions of all priority guarantee decisions through approved communication channels within agreed operational timeframes.

1.12

Documentation and Record Management

Maintain secure records of guarantee applications, approvals, supporting documents, and audit evidence.

Preserve secure access to essential guarantee records and ensure all priority transactions are documented to maintain auditability and regulatory compliance.

1.13

Guarantee Fee Administration

Calculate, verify, record, and administer guarantee fees associated with approved guarantees.

Continue calculating and recording guarantee fees for priority transactions, with deferred invoicing or reconciliation permitted where necessary.

1.14

Post-Issuance Quality Assurance

Review completed guarantee files to verify process quality, accuracy, and compliance.

Conduct quality assurance reviews for high-risk or priority guarantee cases while scheduling routine quality reviews for completion after service stabilisation.

1.15

Management Reporting and Regulatory Monitoring

Produce operational reports, performance metrics, and regulatory information relating to guarantee origination activities.

Continue producing essential operational and regulatory reports required for executive oversight and regulatory reporting using available operational data.