In a disruptive incident—such as system outages, natural disasters, or facility unavailability—the bank must continue delivering essential retail and corporate banking services to maintain public confidence, meet regulatory obligations, and support national economic continuity.
This chapter identifies the minimum resources required during a disaster for the Critical Business Function (CBF-1): Retail & Corporate Banking Services.
By mapping each Sub-CBF to its essential people, facilities, technology, and supporting resources across defined recovery locations, Bank of Maldives can ensure timely recovery within acceptable service levels.
The analysis supports recovery planning, crisis decision-making, and resource prioritisation during disruptive events.
Table S3: Minimum Resources Required During a Disaster for CBF-1
|
Sub-CBF Code |
Sub-CBF |
Recovery Location |
Minimum Resource Requirements Per Function Per Recovery Location |
Number of Staff (Min Qty) |
No of Seats (Min Qty) |
No of Tel (Min Qty) |
No of PC/Laptops (Min Qty) |
Others (Pls describe and provide min qty) |
|
1.1 |
Customer Onboarding & Account Opening |
Alternate Branch / DR Office |
Trained onboarding officers, KYC access, and core banking connectivity |
6 |
6 |
4 |
6 |
Secure access to KYC/AML systems (1), document scanners (2) |
|
1.2 |
Deposit & Withdrawal Services |
Alternate Branch |
Teller staff, cash handling facilities, CBS access |
8 |
8 |
4 |
8 |
Cash vault access (1), cash counting machines (2) |
|
1.3 |
Payment Processing & Fund Transfers |
DR Office |
Payments officers, payment system access, reconciliation tools |
6 |
6 |
4 |
6 |
SWIFT/payment gateway access (1), secure tokens (6) |
|
1.4 |
Lending & Credit Management |
DR Office |
Credit officers, loan systems access, and approval authority |
5 |
5 |
3 |
5 |
Credit risk system access (1), approval matrix (1) |
|
1.5 |
Card Services & Merchant Solutions |
DR Office |
Card ops staff, card management system, vendor connectivity |
5 |
5 |
3 |
5 |
Card management platform access (1), POS support tools (1) |
|
1.6 |
Digital & Online Banking |
DR Office |
Digital banking support staff, monitoring tools |
4 |
4 |
2 |
4 |
Online banking admin access (1), monitoring dashboard (1) |
|
1.7 |
Trade & Corporate Financial Solutions |
DR Office |
Trade finance officers, trade systems access |
5 |
5 |
3 |
5 |
Trade finance system (1), document management system (1) |
|
1.8 |
Account Maintenance & Reporting |
DR Office |
Operations staff, reporting tools, CBS access |
4 |
4 |
2 |
4 |
MIS/reporting tools (1), secure data access (1) |
The identification of minimum resources required during a disaster for CBF-1: Retail & Corporate Banking Services provides Bank of Maldives with a clear, practical baseline for sustaining critical customer-facing and revenue-generating operations under adverse conditions.
By defining essential staffing levels, workspace requirements, telecommunications, IT equipment, and specialised systems for each Sub-CBF, the bank strengthens its ability to respond decisively and recover efficiently.
This resource mapping supports informed decision-making during crisis situations, enables realistic recovery strategies, and ensures alignment with regulatory expectations and international BCM best practices.
When integrated with recovery time objectives (RTOs), recovery strategies, and testing programmes, this chapter becomes a key enabler of the Bank of Maldives’ overall Business Continuity and Operational Resilience framework.
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Ensuring Service Continuity and Compliance: ISO 22301 BCMS at Bank of Maldives |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S [x] | RAR T1 [x] | RAR T2 [x] | RAR T3 [x] | BCS T1 [x] | CBF List |
| CBF-1 Retail & Corporate Banking Services |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
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