x [OR] [GEN] [E3] [C1] Starting Your OR Implementation

eBook 3: Chapter 1

Beginning the Journey of Operational Resilience Implementation

Introduction

From Planning to Execution

The five core stages of the “Plan” phase in the Operational Resilience Planning Methodology are central to this ebook. These stages form the backbone of OR implementation:

• Identify Critical Business Services [DP]
  Determining the business services that, if disrupted, could pose a significant risk to Metrobank’s customers, market integrity, or financial stability.
  
  
• Map Dependency and Connectivity [MD]
  Uncovering and documenting the relationships and interdependencies—both internal and external—that support the delivery of critical business services.
  
  
• Map Processes and Resources [MPR]
  Cataloguing the key operational elements—people, systems, data, and facilities—that underpin each critical business service's performance and continuity.
  
  
• Establish Impact Tolerances [ITo]
  Setting defined thresholds for disruption to determine how much stress a service can endure before unacceptable harm occurs.
  
  
• Identify Severe but Plausible Scenarios [SuPS]
  Identifying Severe but Plausible Scenarios that could critically impact each detailed process within the Critical Business Service
  
  
• Perform Scenario Testing [ST]
  Validating assumptions and capabilities by simulating disruptive scenarios to evaluate how well the bank can maintain or recover its critical business services.

The scope of this eBook spans Malaysian Life Reinsurance’s Critical Business Services, including:

    1. Reinsurance Underwriting & Pricing
    2. Claims Processing & Settlement
    3. Policy Administration & Lifecycle Management
    4. Regulatory Reporting & Compliance Services
    5. Actuarial & Product Support Services
    6. Reinsurance Data Management & Analytics
    7. Third-Party & Outsourced Service Management

Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.

This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities within Malaysian Life Reinsurance. 

It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.

Practical Value for Organisations and Practitioners

This eBook is more than an internal knowledge asset—it is part of the value-added resources offered to organisations implementing or enhancing their OR capabilities through BCM Institute’s training-led implementation approach.

As part of the Institute’s competency-based certification courses, this publication supports practical understanding and skill development, enabling professionals to interpret the methodology and apply it effectively.

Whether embarking on your first OR initiative or refining an existing framework, this guide provides the clarity, structure, and examples necessary to advance your resilience efforts.

It translates the abstract concept of operational resilience into concrete actions, enabling organisations to proactively safeguard their critical functions against expected and unforeseen disruptions.

What to Expect

In the following chapters, readers will find detailed documentation, observations, and best practices from across the organisation’s operational ecosystem.

These insights showcase the collaboration among Group Risk, business units, and the OR program office, all working together to operationalise resilience.

As you begin your OR implementation journey with this guide, remember: resilience is not a one-time project but a dynamic capability. It is strengthened by continuous learning, iterative improvement, and shared commitment across all levels of the organisation.

Let this volume be your companion as you turn strategy into practice—and plans into resilience.

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