[OR] [WFP] [E3] [C1] Starting Your OR Implementation

Chapter 1

Starting Your OR Implementation

The organisation to be discussed in this chapter is Wells Fargo Philippines, a strategic offshore capability centre of Wells Fargo & Company.

It plays a critical role in supporting global banking operations across technology, risk, compliance, operations, and customer servicing functions.

This eBook, “Starting Your OR Implementation,” represents the third and final instalment in the series “Strengthening Operational Resilience in Wells Fargo Philippines.”

It is designed to kick-start the structured submission and execution of the organisation’s Operational Resilience (OR) implementation project.

Building on the foundations established in the earlier eBooks:

• eBook 1: Understanding Your Organisation
• eBook 2: Implementing Operational Resilience Planning Methodology

This eBook transitions from conceptual understanding and planning into practical execution and documentation.

Purpose of The Chapter

The purpose of this chapter is to provide readers with a clear starting point for executing Operational Resilience implementation activities within Wells Fargo Philippines.

By the end of this chapter, readers will:

• Understand how to translate OR planning into actionable implementation steps
• Be guided on how to structure and submit detailed business unit inputs
• Gain clarity on the five key stages of implementation and their expected outputs
• Recognise how critical business services are analysed through process, dependency, and scenario perspectives

This chapter serves as a bridge between strategy and execution, enabling organisations to operationalise resilience in a structured and consistent manner.

This eBook is designed as a hands-on implementation guide, supported by the earlier two eBooks:

• eBook 1 provides the organisational context, including structure, operating environment, and identification of critical business services
• eBook 2 establishes the planning methodology, including governance, strategy, and risk appetite

eBook 3 (this volume) focuses on:

• Translating plans into detailed operational submissions

• Providing a structured framework for business units to document resilience capabilities
• Enabling consistency, completeness, and alignment across the organisation

Together, the three eBooks form a comprehensive lifecycle approach to operational resilience.

Focus on Phase 2 [P2]: Operational Resilience in Action

Phase 2 of the Operational Resilience Planning Methodology is the point at which resilience concepts are embedded in day-to-day operations.

This eBook addresses the six key requirements of Phase 2 as requested by regulators globally,  namely:

1. Outline Detailed Processes (Phase 2 – Stage 1) [DP]
   Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. Map Dependency (Phase 2 – Stage 2) [MD]
   Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. Map Processes and Resources (Phase 2 – Stage 2) [MPR]
   Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. Establish Impact Tolerances (Phase 2 – Stage 2) [iTo]
   Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) [SuPS]
   Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. Perform Scenario Testing (Phase 2 – Stage 4) [ST]
   Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.

Each of these requirements is explored in the context of the organisation’s operating model and service landscape.

The implementation effort is structured around the identification and analysis of seven Critical Business Services (CBS) within Wells Fargo Philippines:

• CBS-1: Payment & Transaction Processing
• CBS-2: Financial Crime & Compliance
• CBS-3: Regulatory Operations
• CBS-4: Technology Services
• CBS-5: Customer Support Services
• CBS-6: Finance & Accounting
• CBS-7: Data & Analytics
• CBS-8: Shared Services Operations

Each CBS is analysed through the lens of process mapping, dependency identification, and scenario testing, ensuring a comprehensive understanding of vulnerabilities and resilience capabilities.

Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.

This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities.

It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.

This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.

It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.

For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:

• A practical reference for applying training concepts to live organisational exercises,
• A structured guide for developing implementation artefacts, and
• A bridge between professional development and real-world resilience outcomes.

“Starting Your OR Implementation” represents the point where resilience becomes real—where strategies are tested, dependencies are exposed, and capabilities are validated.

For Wells Fargo Philippines, this eBook is not just a guide—it is a working document that captures the organisation’s readiness to withstand disruption, protect its customers, and sustain critical services in an increasingly uncertain environment.

It is here that operational resilience moves beyond planning—and becomes a demonstrable, measurable, and continuously improving capability.

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