---
title: [OR] [PTC] [E3] [C1] Starting Your OR Implementation
description: [OR] [PTC] [E3] [C1] Starting Your OR Implementation
image: https://blog.bcm-institute.org/hubfs/PH%20Bank%20Graphic%20Folder/%5BPH%5D%20Philippine%20Trust%20Company%20Graphic%20Folder/%5BOR%5D%20%5BPTC%5D%20%5BE3%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.jpg
---
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###### From Risk to Resilience: A Strategic Operational Resilience Framework for Philippine Trust Company
![BB OR \[C\] 16](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Pictures%20A/BB%20OR%20Folder%20C/BB%20OR%20%5BC%5D%2016.jpg?width=2000&height=1333&name=BB%20OR%20%5BC%5D%2016.jpg "BB OR [C] 16")
# \[OR\] \[PTC\] \[E3\] \[C1\] Starting Your OR Implementation
[![x \[OR\] \[PTC\] Title Banner](https://no-cache.hubspot.com/cta/default/3893111/eb5b75e5-6faa-45be-b4bf-f22ddb4f8509.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/eb5b75e5-6faa-45be-b4bf-f22ddb4f8509)
Operational resilience has emerged as a critical capability for financial institutions as they navigate an increasingly complex risk landscape shaped by digital transformation, cyber threats, regulatory expectations, and evolving customer demands.
For Philippine Trust Company (PTC), building resilience is not merely about compliance—it is about ensuring the continuity of critical services that underpin customer trust, financial stability, and market confidence.
This third instalment, *Starting Your OR Implementation*, represents the transition from conceptual understanding and planning into **practical execution**.
It builds upon the foundations established in the earlier eBooks—*Understanding Your Organisation* and *Implementing OR Planning Methodology for PTC* —which together provide the strategic context, governance structures, and methodological approach required for operational resilience.
This eBook is designed as a **working implementation guide**, capturing real submissions and structured outputs from business units across the organisation.
It reflects how operational resilience is operationalised at the ground level, translating frameworks into actionable processes and measurable outcomes.
![\[OR\] \[E4\] \[C1\] Starting Your OR Implementation](https://blog.bcm-institute.org/hs-fs/hubfs/Banner%20Blog/%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png?width=1300&height=169&name=%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png)
[Dr Goh Moh Heng](https://blog.bcm-institute.org/ebook-or/author/dr-goh-moh-heng) Apr 13, 2026
###### Operational Resilience Certified Planner-Specialist-Expert
#### [![x \[PH\] \[PTC\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/7c430549-26ff-4b42-bdb6-332f54f85759.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7c430549-26ff-4b42-bdb6-332f54f85759) Chapter 1
![\[OR\] \[E4\] \[C1\] Starting Your OR Implementation](https://blog.bcm-institute.org/hs-fs/hubfs/Banner%20Blog/%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png?width=1300&height=169&name=%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png)
### Starting Your OR Implementation
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/99733197-1d98-41b8-b08b-e8b9c0cd0329)
Operational resilience has emerged as a critical capability for financial institutions as they navigate an increasingly complex risk landscape shaped by digital transformation, cyber threats, regulatory expectations, and evolving customer demands.
For Philippine Trust Company, building resilience is not merely about compliance—it is about ensuring the continuity of critical services that underpin customer trust, financial stability, and market confidence.
This third instalment, *Starting Your OR Implementation*, represents the transition from conceptual understanding and planning into **practical execution**.
It builds upon the foundations established in the earlier eBooks—*Understanding Your Organisation* and *Implementing OR Planning Methodology*—which together provide the strategic context, governance structures, and methodological approach required for operational resilience.
This eBook is designed as a **working implementation guide**, capturing real submissions and structured outputs from business units across the organisation.
It reflects how operational resilience is operationalised at the ground level, translating frameworks into actionable processes and measurable outcomes.
#### **Purpose of The Chapter**
The purpose of this introductory chapter is to orient the reader to the **intent, structure, and application** of this eBook. It prepares operational resilience practitioners, business unit leaders, and risk professionals to:
- Understand how to **execute the Operational Resilience (OR) framework** in a structured and consistent manner
- Translate high-level methodologies into **detailed, process-level deliverables**
- Align business unit submissions with **regulatory expectations**, including guidance such as BSP Circular No. 1203
- Apply a **training-led implementation approach** guided by the BCM Institute
Ultimately, this chapter sets the stage for a hands-on journey where theory is transformed into practice, enabling organisations to embed resilience into their daily operations.
#### [![\[OR\] \[Thin Banner\] \[E3\] Positioning of eBook 3 within the OR Journey](https://no-cache.hubspot.com/cta/default/3893111/78f340d2-c422-43df-aadb-d2347dde326e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/78f340d2-c422-43df-aadb-d2347dde326e)
[![eBook Cover \[OR\] \[PTC\] \[PH\] \[E3\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/e15dc2e1-ebe1-4e76-a644-2072724ecfa4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e15dc2e1-ebe1-4e76-a644-2072724ecfa4)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/99733197-1d98-41b8-b08b-e8b9c0cd0329) This eBook forms the **third and final instalment** in the series:
- **eBook 1 – Understanding Your Organisation**
Establishes organisational context, operating environment, and resilience objectives
- **eBook 2 – Implementing OR Planning Methodology**
Defines the structured methodology across the *Plan* and *Implement* phases
- **eBook 3 – Starting Your OR Implementation** *(this volume)*
Focuses on **execution**, documentation, and validation of operational resilience capabilities
While the earlier volumes provide the “why” and “what,” this eBook delivers the **“how”**—detailing the actual implementation steps undertaken by business units.
#### [![\[OR\] \[Thin Banner\] \[E3\] From Planning to Execution](https://no-cache.hubspot.com/cta/default/3893111/06de788e-e841-48d3-92e8-735c9e4577f1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/06de788e-e841-48d3-92e8-735c9e4577f1)Focus on Phase 2 \[P2\]: Operational Resilience in Action
Phase 2 of the Operational Resilience Planning Methodology is the point at which resilience concepts are embedded in day-to-day operations.
This eBook addresses the six key requirements of Phase 2 as requested by regulators globally, namely:
1. **[](https://cta-redirect.hubspot.com/cta/redirect/3893111/72d62dd6-d9ec-4d56-934e-c5b5a42e0aff)Outline Detailed Processes (Phase 2 – Stage 1) \[DP\]**
Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. **Map Dependency (Phase 2 – Stage 2) \[MD\]**
Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. **Map Processes and Resources (Phase 2 – Stage 2) \[MPR\]**
Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. **[](https://cta-redirect.hubspot.com/cta/redirect/3893111/5106e1fe-5099-44a5-baa9-636053f3c5c2)Establish Impact Tolerances (Phase 2 – Stage 2) \[iTo\]**
Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. **Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) \[SuPS\]**
Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. **Perform Scenario Testing (Phase 2 – Stage 4) \[ST\]**
Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.
Each of these requirements is explored in the context of the organisation’s operating model and service landscape.
[![\[OR\] \[Thin Banner\] \[E3\] Critical Business Services in Scope](https://no-cache.hubspot.com/cta/default/3893111/29b32779-5983-4232-9cfd-e121ad0db36f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/29b32779-5983-4232-9cfd-e121ad0db36f)
The implementation effort is structured around the identification and analysis of **seven Critical Business Services (CBS)** within the Philippine Trust Company:
- **CBS-1:** Deposit and Account Services
- **CBS-2:** Payments and Funds Transfer Services
- **CBS-3:** Digital, ATM, and Branch-Based Customer Access
- **CBS-4:** Lending and Credit Services
- **CBS-5:** International Banking and Foreign Currency Services
- **CBS-6:** Trust, Fiduciary, and Investment Management Services
- **CBS-7:** Treasury and Liquidity-Related Market Services
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/370958ec-db7b-40e9-856f-91d58007cf38)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/9f906ebc-f9d2-4053-9e6f-586799079049)Each CBS is analysed through the lens of process mapping, dependency identification, and scenario testing, ensuring a comprehensive understanding of vulnerabilities and resilience capabilities.
Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.
This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities.
It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.
[![\[OR\] \[Thin Banner\] \[E3\] Why This eBook Is Provided](https://no-cache.hubspot.com/cta/default/3893111/9ec00e46-5d0d-4c1b-bfdc-5ea99b79f374.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9ec00e46-5d0d-4c1b-bfdc-5ea99b79f374)
This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.
It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.
For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:
- A practical reference for applying training concepts to live organisational exercises,
- A structured guide for developing implementation artefacts, and
- A bridge between professional development and real-world resilience outcomes.
#### [![\[OR\] \[Thin Banner\] \[E3\] What the Reader Should Expect](https://no-cache.hubspot.com/cta/default/3893111/d09784e2-e60e-4eda-b723-0c111baa2754.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d09784e2-e60e-4eda-b723-0c111baa2754)
*“Starting Your OR Implementation”* represents the point where **resilience becomes real**—where strategies are tested, dependencies are exposed, and capabilities are validated.
For the Philippine Trust Company, this eBook is not just a guide—it is a **working document that captures** the organisation’s readiness to withstand disruption, protect its customers, and sustain critical services in an increasingly uncertain environment.
It is here that operational resilience moves beyond planning—and becomes a **demonstrable, measurable, and continuously improving capability**.
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/3aefb2d2-3110-47c1-ad4f-d3e6e5381066)
Blogs marked \[x\] are under construction
| **eBook 3: Starting Your OR Implementation** |
| --- |
| | **CBS-1 ** | **CBS-2 \[x\]** | **CBS-3 \[x\]** | **CBS-4 \[x\]** | **CBS-5 \[x\]** | **List of CBS** |
| --- | --- | --- | --- | --- | --- | --- |
| | [![\[OR\] \[PTC\] \[PH\] \[E3\] \[CBS\] \[1\] \[DP\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/10501ea6-f700-45f9-aeab-5b1e723d7f90.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/10501ea6-f700-45f9-aeab-5b1e723d7f90) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[2\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/413aa19f-1c5e-4192-a4ce-f7623a422f33.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/413aa19f-1c5e-4192-a4ce-f7623a422f33) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[3\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/c264bded-2ba8-499f-8776-551ed90f86be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c264bded-2ba8-499f-8776-551ed90f86be) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[4\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/c2d1e3a3-5c66-4bb5-ad52-ff47a2004d19.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c2d1e3a3-5c66-4bb5-ad52-ff47a2004d19) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[5\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/21f9a85e-9b81-4f58-bf0a-d37a13b08b20.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/21f9a85e-9b81-4f58-bf0a-d37a13b08b20) | [![\[OR\] \[PTC\] \[E1\] \[C5\] Identifying Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/e82db847-b4dd-4c73-81d4-8407af09d5dc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e82db847-b4dd-4c73-81d4-8407af09d5dc) |
| | **CBF-6 \[x\]** | **CBS-7 \[x\]** | **CBS-8 \[x\]** | **eBook 1** | **eBook 2** | **eBook 3** |
| | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[6\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/2453b356-f23e-4167-9ae3-6390b9fa7448.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2453b356-f23e-4167-9ae3-6390b9fa7448) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[7\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/d6755aa3-fe6a-409b-ac62-e333a8c698fa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d6755aa3-fe6a-409b-ac62-e333a8c698fa) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[8\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/a04c298c-943f-43a1-ae41-4009623ff7a1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a04c298c-943f-43a1-ae41-4009623ff7a1) | [![eBook Cover \[OR\] \[PTC\] \[PH\] \[E1\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/48d7a318-6a3d-461d-b360-883e1dc9077b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/48d7a318-6a3d-461d-b360-883e1dc9077b) | [![x eBook Cover \[OR\] \[PTC\] \[PH\] \[E2\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/8ff22b3e-ad36-4d88-a87a-3c1dcbd01e18.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8ff22b3e-ad36-4d88-a87a-3c1dcbd01e18) | [![eBook Cover \[OR\] \[PTC\] \[PH\] \[E3\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/e15dc2e1-ebe1-4e76-a644-2072724ecfa4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e15dc2e1-ebe1-4e76-a644-2072724ecfa4) |
| **Consolidated Report (CR)** | | | | | | |
| **CR** | **DP \[x\]** | **MD \[x\]** | **MPR \[x\]** | **ITo \[x\]** | **SuPS \[x\]** | **ST \[x\]** |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/99733197-1d98-41b8-b08b-e8b9c0cd0329) | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P1\] \[DP\] Detailed Processes (Sub-CBS)](https://no-cache.hubspot.com/cta/default/3893111/2ed59124-3a65-48e5-aa14-8596578585f9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2ed59124-3a65-48e5-aa14-8596578585f9)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P2\] \[MD\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/5341285b-11e4-4f7f-bdcd-af246434ddb3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5341285b-11e4-4f7f-bdcd-af246434ddb3)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P3\] \[MPR\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/dfc007a2-14de-479a-ba96-c4a2cc531cee.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dfc007a2-14de-479a-ba96-c4a2cc531cee)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P4\] \[ITo\] Establish Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/c922c2b8-e63b-4305-9e8c-e7491707b5bc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c922c2b8-e63b-4305-9e8c-e7491707b5bc)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P5\] \[SuPS\] Identify Severe but Plausible Scenarios](https://no-cache.hubspot.com/cta/default/3893111/2447d25d-92f1-444d-87c8-55563195f14e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2447d25d-92f1-444d-87c8-55563195f14e)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P6\] \[ST\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/9cc4faa3-60cb-4b09-8582-f9edd8103ed0.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9cc4faa3-60cb-4b09-8582-f9edd8103ed0)** |
**[](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)**For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the **OR-5000 Operational Resilience Expert Implementer course**, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
To learn more about the course and schedule, click the buttons below for the \[OR-3\] OR-300 Operational Resilience Implementer course and the \[OR-5\] OR-5000 Operational Resilience Expert Implementer course.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea) | [![ \[BL-OR\] \[3-4-5\] View Schedule](https://no-cache.hubspot.com/cta/default/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069) |
| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/74b1e556-8cd2-4a74-8821-db1804534955) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6) |
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---
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