This eBook series, “From Risk to Resilience: A Strategic Operational Resilience Framework for Philippine Trust Company”, presents a structured and practical approach to building operational resilience within Philippine Trust Company.
It is designed to guide financial institutions through a progressive journey—from understanding their organisational context to implementing resilience strategies and ultimately embedding operational resilience into day-to-day operations.
The series is organised into three interrelated eBooks:
This introductory chapter summarises the key insights from the first eBook, “Understanding Your Organisation”, which establishes the foundation for all subsequent operational resilience initiatives.
The first eBook serves as the foundation phase of the Operational Resilience (OR) framework. Before an organisation can design and implement resilience strategies, it must first gain a deep understanding of its:
For Philippine Trust Company, this phase is essential in aligning resilience initiatives with both business priorities and regulatory expectations, particularly those outlined in BSP Circular No. 1203 Series of 2024.
The case study introduces the Philippine Trust Company as a long-established banking institution operating in the Philippines, providing services such as:
Understanding the organisation’s legacy, customer base, and service portfolio is critical in identifying what must be protected under an operational resilience program.
The case study sets the context by examining:
This foundational understanding enables a more precise identification of critical business services (CBS) in later stages.
A key theme in eBook 1 is developing a holistic understanding of the Philippine Trust Company. This includes:
This structured understanding supports the mapping of interdependencies, which is a core requirement in operational resilience frameworks globally and within BSP guidelines.
Operational resilience must be contextualised within the organisation’s operating environment. For the Philippine Trust Company, this includes:
Understanding these factors enables the organisation to anticipate severe but plausible scenarios that could disrupt critical services.
A critical success factor identified in eBook 1 is the establishment of a cross-functional Operational Resilience Team. For the Philippine Trust Company, this team typically includes:
The purpose of this team is to ensure enterprise-wide coordination, breaking down silos and aligning resilience efforts across all business units.
A central concept introduced is the identification of Critical Business Services (CBS)—services whose disruption would have a significant impact on:
For the Philippine Trust Company, examples of CBS typically include:
In alignment with BSP Circular No. 1203 Series of 2024, the focus is on services delivered to customers, rather than internal processes alone. This marks a shift from traditional business continuity planning to a more customer-centric resilience approach.
The eBook also highlights key organisational characteristics that influence resilience design:
These characteristics shape both the risk profile and the resilience strategy of the organisation.
The final component of eBook 1 focuses on defining clear operational resilience goals, which typically include:
These goals provide the strategic direction for the next phase—implementation.
The first eBook, “Understanding Your Organisation”, lays the essential groundwork for operational resilience at Philippine Trust Company. By developing a comprehensive understanding of the organisation, its environment, and its critical services, the bank is better positioned to:
This foundational knowledge enables a smooth transition to the second eBook, “Implementing Operational Resilience”, where strategies, frameworks, and methodologies are translated into actionable initiatives.
Ultimately, operational resilience is not a one-time project but a continuous capability—and it begins with understanding the organisation in depth.
Blogs marked [x] are under construction
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For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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If you have any questions, click to contact us. |
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