---
title: [OR] [PTC] [E1] [C1] Introducing OR Case Study
description: [OR] [PTC] [E1] [C1] Introducing OR Case Study
---

[eBook OR](https://blog.bcm-institute.org/ebook-or)

# [\[OR\] \[PTC\] \[E1\] \[C1\] Introducing OR Case Study](https://blog.bcm-institute.org/ebook-or/or-ptc-e1-c1-introducing-or-case-study)

 Written by [Dr Goh Moh Heng](https://blog.bcm-institute.org/ebook-or/author/dr-goh-moh-heng) | Apr 13, 2026 8:11:14 AM

###  eBook 1: Chapter 1

### Introduction — Understanding Philippine Trust Company

#### Introduction

This eBook series, *“From Risk to Resilience: A Strategic Operational Resilience Framework for Philippine Trust Company”*, presents a structured and practical approach to building operational resilience within Philippine Trust Company.

It is designed to guide financial institutions through a progressive journey—from understanding their organisational context to implementing resilience strategies and ultimately embedding operational resilience into day-to-day operations.

The series is organised into three interrelated eBooks:

- **Understanding Your Organisation**
- **Implementing Operational Resilience**
- **Starting Your Operational Resilience (OR) Implementation**

This introductory chapter summarises the key insights from the first eBook, *“Understanding Your Organisation”*, which establishes the foundation for all subsequent operational resilience initiatives.

#### **Purpose of eBook 1: Understanding Your Organisation**

The first eBook serves as the **foundation phase** of the Operational Resilience (OR) framework. Before an organisation can design and implement resilience strategies, it must first gain a deep understanding of its:

- Business model and strategic objectives
- Internal capabilities and structure
- External operating environment
- Critical services and dependencies

For Philippine Trust Company, this phase is essential in aligning resilience initiatives with both **business priorities** and **regulatory expectations**, particularly those outlined in BSP Circular No. 1203 Series of 2024.

### **Overview of the Case Study: Philippine Trust Company**

The case study introduces the Philippine Trust Company as a long-established banking institution operating in the Philippines, providing services such as:

- Retail and commercial banking
- Deposit and account services
- Payments and fund transfers
- Trust and fiduciary services

Understanding the organisation’s legacy, customer base, and service portfolio is critical in identifying **what must be protected** under an operational resilience program.

The case study sets the context by examining:

- Organisational structure and governance
- Core banking services and delivery channels
- Customer segments and service expectations

This foundational understanding enables a more precise identification of **critical business services (CBS)** in later stages.

#### **Understanding Your Organisation**

A key theme in eBook 1 is developing a **holistic understanding** of the Philippine Trust Company. This includes:

- **Business Functions:** Core revenue-generating and support functions
- **Service Delivery Channels:** Branches, ATMs, digital banking platforms
- **Operational Capabilities:** People, processes, technology, and third-party dependencies

This structured understanding supports the mapping of interdependencies, which is a core requirement in operational resilience frameworks globally and within BSP guidelines.

####  Philippine Trust Company’s Operating Environment

Operational resilience must be contextualised within the organisation’s operating environment. For the Philippine Trust Company, this includes:

- **Regulatory Landscape:** Compliance with Bangko Sentral ng Pilipinas (BSP) regulations, including operational resilience expectations
- **Economic Conditions:** Exposure to domestic and regional economic fluctuations
- **Technological Evolution:** Increasing reliance on digital banking and cybersecurity resilience
- **Threat Landscape:** Operational disruptions such as cyberattacks, system failures, natural disasters, and third-party outages

Understanding these factors enables the organisation to anticipate **severe but plausible scenarios** that could disrupt critical services.

#### Composition of an Operational Resilience Team

A critical success factor identified in eBook 1 is the establishment of a **cross-functional Operational Resilience Team**. For the Philippine Trust Company, this team typically includes:

- Senior management and executive sponsors
- Risk management and compliance functions
- IT and cybersecurity teams
- Business unit representatives
- Business continuity and crisis management specialists

The purpose of this team is to ensure **enterprise-wide coordination**, breaking down silos and aligning resilience efforts across all business units.

#### Critical Business Services: Key Considerations

A central concept introduced is the identification of **Critical Business Services (CBS)**—services whose disruption would have a significant impact on:

- Customers
- Financial stability
- Regulatory compliance

For the Philippine Trust Company, examples of CBS typically include:

- Deposit and account services
- Payments and fund transfer services
- ATM and digital banking services

In alignment with BSP Circular No. 1203 Series of 2024, the focus is on **services delivered to customers**, rather than internal processes alone. This marks a shift from traditional business continuity planning to a more **customer-centric resilience approach**.

####  **Key Characteristics of Philippine Trust Company**

The eBook also highlights key organisational characteristics that influence resilience design:

- **Legacy Systems with Progressive Digitalisation**
- **Branch-centric operations complemented by digital channels**
- **Strong regulatory oversight and compliance culture**
- **Dependence on third-party service providers for critical operations**

These characteristics shape both the **risk profile** and the **resilience strategy** of the organisation.

#### Establishing Organisational Goals for Operational Resilience

The final component of eBook 1 focuses on defining clear **operational resilience goals**, which typically include:

- Ensuring continuity of critical business services within defined impact tolerances
- Enhancing incident response and recovery capabilities
- Strengthening cyber resilience and technology risk management
- Improving third-party risk oversight
- Embedding resilience into organisational culture and governance

These goals provide the **strategic direction** for the next phase—implementation.

The first eBook, *“Understanding Your Organisation”*, lays the essential groundwork for operational resilience at Philippine Trust Company. By developing a comprehensive understanding of the organisation, its environment, and its critical services, the bank is better positioned to:

- Identify vulnerabilities and interdependencies
- Define impact tolerances
- Prepare for severe but plausible disruptions

This foundational knowledge enables a smooth transition to the second eBook, *“Implementing Operational Resilience”*, where strategies, frameworks, and methodologies are translated into actionable initiatives.

Ultimately, operational resilience is not a one-time project but a **continuous capability**—and it begins with understanding the organisation in depth.

Blogs marked \[x\] are under construction

| **eBook 1: Understanding Your Organisation** |  |  |  |
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| **C1** | **C2 \[x\]** | **C3 \[x\]** | **C4 \[x\]** |
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| **C5** | **C6 \[x\]** | **C7 \[x\]** | **C8 \[x\]** |
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For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

 

#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]

To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.

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|  | If you have any questions, click to contact us. |  |
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