[OR] [PNB] [E3] [C1] Starting Your OR Implementation

eBook 3: Chapter 1

Starting Your OR Implementation

This eBook, “Starting Your OR Implementation,” represents the third and final instalment in the series Building Operational Resilience: Implementation Methodology for Philippine National Bank.

It marks the transition from planning to execution—where strategies, frameworks, and governance structures developed in earlier phases are translated into actionable, operational outputs across the organisation.

Building on the foundations established in the preceding eBooks—“Understanding Your Organisation” and “Implementing Operational Resilience Planning Methodology”—this volume focuses on practical implementation.

It provides a structured approach for business units within the Philippine National Bank to contribute their respective inputs toward a cohesive, enterprise-wide operational resilience (OR) programme.

The emphasis is on real data, real processes, and real dependencies, ensuring that resilience is not theoretical but embedded into daily operations.

Purpose of This eBook

The purpose of this eBook is to kick-start and guide the structured submission of implementation artefacts required for the Philippine National Bank’s operational resilience programme.

It serves as a working document for business units, enabling them to systematically document, validate, and align their critical business services with the organisation’s resilience objectives and regulatory expectations, including compliance with BSP Circular No. 1203 on Operational Resilience.

This eBook is designed to:

• Translate the “Plan” phase outputs into actionable implementation steps
• Provide standardised templates and guidance for consistent submissions
• Ensure alignment between business, operations, technology, and third-party dependencies
• Enable management to assess resilience capabilities against impact tolerances and disruption scenarios

This eBook captures the execution of six key stages of operational resilience implementation:

These stages collectively ensure that the Philippine National Bank can anticipate, withstand, respond to, and recover from disruptions in a structured and measurable manner.

Focus on Phase 2 [P2]: Operational Resilience in Action

Phase 2 of the Operational Resilience Planning Methodology is the point at which resilience concepts are embedded in day-to-day operations.

This eBook addresses the six key requirements of Phase 2 as requested by regulators globally,  namely:

1. Outline Detailed Processes (Phase 2 – Stage 1) [DP]
   Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. Map Dependency (Phase 2 – Stage 2) [MD]
   Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. Map Processes and Resources (Phase 2 – Stage 2) [MPR]
   Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. Establish Impact Tolerances (Phase 2 – Stage 2) [iTo]
   Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) [SbPS]
   Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. Perform Scenario Testing (Phase 2 – Stage 4) [ST]
   Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.

Each of these requirements is explored in the context of the organisation’s operating model and service landscape.

The implementation effort is centred around the following Critical Business Services (CBS) identified for the Philippine National Bank:

• Retail Deposit and Account Services
• Payments, Transfers, and Cash Access
• Digital Banking and Customer Channel Access
• Remittance and Overseas Filipino Banking Services
• Corporate Cash Management and Business Payments
• Trade Finance and Global Trade Services
• Card-Based Transaction Services

Each CBS is analysed through the lens of process mapping, dependency identification, and scenario testing, ensuring a comprehensive understanding of vulnerabilities and resilience capabilities.

Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.

This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities.

It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.

This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.

It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.

For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:

• A practical reference for applying training concepts to live organisational exercises,
• A structured guide for developing implementation artefacts, and
• A bridge between professional development and real-world resilience outcomes.

“Starting Your OR Implementation” is where operational resilience becomes tangible.

It transforms strategic intent into measurable action, enabling the Philippine National Bank to operationalise resilience across its most critical services.

Through structured submissions, collaborative engagement, and rigorous testing, the organisation moves closer to achieving resilience that safeguards customers, protects financial stability, and ensures regulatory compliance.

This eBook is not merely a guide—it is a working blueprint for embedding resilience into the core of the bank’s operations.

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