---
title: [OR] [PBCOM] [E3] [CBS] [1] [DP] Deposit and Account Services
description: [OR] [PBCOM] [E3] [CBS] [1] [DP] Deposit and Account Services
---

[eBook OR](https://blog.bcm-institute.org/ebook-or)

# [\[OR\] \[PBCOM\] \[E3\] \[CBS\] \[1\] \[DP\] Deposit and Account Services](https://blog.bcm-institute.org/ebook-or/or-pbcom-e3-cbs-1-dp-deposit-and-account-services)

 Written by [Moh Heng Goh](https://blog.bcm-institute.org/ebook-or/author/moh-heng-goh) | Apr 17, 2026 5:48:16 AM

### CBS-1 Deposit & Account Services

For The Philippine Bank of Communications (PBCOM), **CBS-1 Deposit and Account Services** represents one of the most fundamental critical business services underpinning retail and corporate banking operations.

It encompasses the end-to-end lifecycle of customer accounts—from onboarding and account opening to transaction processing, servicing, and regulatory reporting.

In the context of operational resilience, and in alignment with **BSP Circular No. 1203 Series of 2024**, banks are required to identify their **critical operations (or services)** and ensure that these can continue to operate within defined tolerances during disruptions.

This requires breaking down each critical business service into **granular, manageable processes (Sub-CBS)** to enable effective dependency mapping, impact tolerance setting, and scenario testing.

For PBCOM, defining the detailed processes for CBS-1 ensures the bank can clearly identify operational vulnerabilities, interdependencies, and recovery priorities, particularly for services that directly affect customers’ ability to access and manage their funds.

#### **Purpose of the Chapter**

The purpose of this chapter is to provide a **structured breakdown of CBS-1 Deposit and Account Services into detailed Sub-CBS components**, enabling a process-level understanding of how this critical service is delivered within PBCOM.

By the end of this chapter, the reader will be able to:

- Understand the **end-to-end processes** supporting deposit and account services
- Identify the **key operational building blocks** required for resilience implementation
- Prepare for subsequent stages such as **dependency mapping, impact tolerance setting, and scenario testing**
- Align Sub-CBS identification with **regulatory expectations under BSP Circular No. 1203**, particularly the requirement to map **interdependencies, resources, and supporting assets**

This chapter sets the foundation for implementing operational resilience at a **detailed process level**, ensuring that resilience measures are both practical and measurable.

###### Table P1: Detailed Processes for CBS-1 

| Sub-CBS Code | Name of Sub-CBS | Description of Sub-CBS |
| --- | --- | --- |
| 1.1 | Customer Onboarding and Account Application | Capturing customer information and initiating account opening requests through branch, digital, or assisted channels. |
| 1.2 | Customer Identification and Verification (KYC/CDD) | Performing identity verification, document validation, and compliance checks in line with regulatory requirements (e.g., AMLA, BSP KYC rules). |
| 1.3 | Account Approval and Opening | Reviewing application details, performing internal checks, and approving the creation of customer accounts in core banking systems. |
| 1.4 | Initial Funding and Deposit Booking | Processing initial deposits and recording account balances upon successful account activation. |
| 1.5 | Product Setup and Account Parameter Maintenance | Configuring account features such as interest rates, fees, limits, and account conditions. |
| 1.6 | Deposit Transactions Processing | Handling deposits via branch, ATM, digital channels, or third-party networks, including posting to customer accounts. |
| 1.7 | Withdrawal and Funds Access Processing | Enabling customer withdrawals through branches, ATMs, and digital channels, ensuring funds availability and authentication. |
| 1.8 | Account Servicing and Customer Maintenance | Managing customer requests, including updates to personal details, account changes, and service requests. |
| 1.9 | Interest, Fees, and Charges Processing | Calculating and applying interest, service fees, penalties, and other account-related charges. |
| 1.10 | Statement, Passbook, and Balance Reporting | Generating account statements, passbook updates, and real-time balance inquiries عبر digital and physical channels. |
| 1.11 | Digital Account Access and Channel Integration | Providing customers with access to accounts via online banking, mobile apps, and integrated digital platforms. |
| 1.12 | ATM and Card-Based Access Management | Issuing, activating, and managing debit/ATM cards, including PIN management and transaction authorisation. |
| 1.13 | Account Reconciliation and Exception Handling | Reconciling transactions across systems and resolving discrepancies or failed transactions. |
| 1.14 | Dormancy, Holds, and Account Restrictions Management | Managing dormant accounts, applying holds, and enforcing restrictions due to regulatory, legal, or risk triggers. |
| 1.15 | Fraud Monitoring and Transaction Surveillance | Monitoring account activities for suspicious transactions and initiating fraud response actions. |
| 1.16 | Complaints, Disputes, and Service Recovery | Handling customer complaints, transaction disputes, and service recovery actions. |
| 1.17 | Regulatory Reporting and Compliance Monitoring | Preparing and submitting regulatory reports to BSP and ensuring compliance with applicable banking regulations. |
| 1.18 | Business Continuity and Service Recovery | Activating recovery procedures to ensure continuity of deposit and account services during disruptions. |

 

#### Regulatory Alignment with BSP Circular No. 1203

The breakdown of CBS-1 into Sub-CBS aligns directly with BSP Circular No. 1203 requirements, particularly:

##### **Identification of Critical Operations**

Deposit and account services are clearly critical due to their direct impact on customer funds and financial system stability.

##### **Mapping of Interdependencies**

Each Sub-CBS enables identification of dependencies across **people, processes, technology, facilities, and third parties**, as required by BSP.

##### **Setting Impact Tolerances**

For example:

- - Maximum downtime for digital account access (e.g., 2–4 hours)
    - Acceptable delay in transaction posting or balance updates
    - Threshold for the number of customers affected

##### **Scenario Testing Requirements**

Sub-CBS supports testing scenarios such as:

- - Core banking system outage affecting transaction processing
    - Cyberattack impacting digital banking access
    - ATM network disruption is affecting withdrawals
    - Third-party failure affecting card processing or payment networks

##### **Third-Party Risk Management**

Several Sub-CBS (e.g., ATM services, digital platforms, card networks) involve external providers, aligning with BSP’s requirement to ensure resilience of outsourced services.

 

The detailed Sub-CBS breakdown of **CBS-1 Deposit and Account Services** provides The Philippine Bank of Communications with a **clear, structured view of how its most critical banking service is delivered at the operational level**.

By decomposing the service into discrete, manageable processes, PBCOM can effectively identify dependencies, assess vulnerabilities, and implement targeted resilience measures.

This level of detail is essential for complying with **BSP Circular No. 1203**, as it enables the bank to move beyond high-level identification of critical services toward **practical implementation of operational resilience**, including impact tolerance setting, scenario testing, and continuous improvement.

Ultimately, this chapter forms the foundation for the next stages of the operational resilience program, ensuring that PBCOM can **maintain customer trust, safeguard financial stability, and sustain operations even in the face of severe disruptions**.

| **eBook 3: Starting Your OR Implementation** |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- |
| **CBS-1 Deposit & Account Services** |  |  |  |  |  |
| **CBS-1 DP** | **CBS-1 MD** | **CBS-1 MPR** | **CBS-1 ITo** | **CBS-1 SuPS** | **CBS-1 ST** |
|  |  |  |  |  |  |

 

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]

To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.

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| --- | --- | --- |
|  |  |  |
|  | If you have any questions, click to contact us. |  |
|  |  |  |

 

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