In an increasingly complex and interconnected banking environment, operational disruptions rarely occur in isolation; they cascade through multiple dependencies across the organisation and its external ecosystem.
This chapter is therefore designed to help readers understand why dependency mapping is a foundational element of Operational Resilience and how it enables Metrobank to identify vulnerabilities that could threaten the continuity of its most critical business services.
The purpose of this chapter is to equip readers with a clear understanding of what dependencies exist for each Critical Business Service, how those dependencies are interconnected, and where concentration or single points of failure may arise.
By the end of this chapter, readers are expected to appreciate the rationale for mapping dependencies as a prerequisite for impact tolerance setting, scenario testing, and resilience investment decisions.
The chapter also establishes a common language and a structured dataset that support consistent analysis across business units, enabling the use of dependency information with confidence for management oversight, regulatory submissions, and ongoing resilience improvements.
|
Sub-CBS Code |
Sub-CBS |
Dependency Type |
Dependency Detail |
Connectivity |
|
1.1 |
Cash Deposit at Branches |
People |
Branch tellers and managers |
Manual processing of deposits at branch counters |
|
1.2 |
Deposit via ATMs |
Technology |
ATMs, core banking system |
ATM network connects to the core banking platform |
|
1.3 |
Online Banking Deposits |
Technology |
Internet banking platform |
Real-time transaction posting to core systems |
|
1.4 |
Cash Withdrawal at Branches |
People |
Tellers, branch operations staff |
Over-the-counter withdrawal processing |
|
1.5 |
ATM Withdrawals |
Technology |
ATM network, transaction switch |
Automated cash dispensing via core banking |
|
1.6 |
Online Banking Withdrawals |
Technology |
Digital banking systems |
Online request routed to core banking |
|
1.7 |
Failed Transactions Handling |
People / Technology |
Operations staff, system alerts |
Manual intervention triggered by system failures |
|
1.8 |
Fraud Detection & Prevention |
Technology / Third Party |
Fraud monitoring tools, security vendors |
Continuous monitoring integrated with transaction flow |
|
2.1 |
Transaction Initiation |
Technology |
Core banking, payment gateway |
Digital and branch channels initiate payments |
|
2.2 |
Transaction Validation |
Technology |
Core banking, fraud systems |
Validation rules and fraud checks applied |
|
2.3 |
Transaction Authorisation |
People / Technology |
Authentication systems, customer service |
Multi-factor and manual approvals |
|
2.4 |
Transaction Settlement |
Technology |
Payment networks, clearing systems |
Settlement through domestic and international rails |
|
2.5 |
Reconciliation |
Process / Technology |
Accounting systems |
Matching and exception handling |
|
2.6 |
Dispute Resolution |
People / Process |
Customer service, dispute systems |
Manual case handling with system support |
|
2.7 |
Compliance & Reporting |
Process / Technology |
Regulatory reporting tools |
Automated regulatory submissions |
|
2.8 |
System Monitoring & Maintenance |
People / Technology |
IT operations, monitoring tools |
Continuous system health monitoring |
|
3.1 |
ATM Cash Withdrawal Services |
People |
ATM custodians, IT support |
Physical and technical ATM support |
|
3.1 |
ATM Cash Withdrawal Services |
Technology |
ATM network, core banking |
Real-time withdrawal processing |
|
3.1 |
ATM Cash Withdrawal Services |
Third Party |
ATM vendors, cash-in-transit |
External servicing and replenishment |
|
3.2 |
Branch Cash Withdrawal Services |
People |
Branch tellers |
Counter-based withdrawals |
|
3.2 |
Branch Cash Withdrawal Services |
Technology |
Teller systems |
Transaction recording and posting |
|
3.3 |
Cash Deposit Services |
People |
Tellers, ATM operators |
Deposit acceptance and verification |
|
3.3 |
Cash Deposit Services |
Technology |
Deposit ATMs, counting machines |
Automated validation and crediting |
|
3.4 |
Cash Handling & Replenishment |
Process / Third Party |
Cash logistics providers |
Scheduled cash delivery and vaulting |
|
3.5 |
ATM Maintenance & Troubleshooting |
People / Third Party |
Field engineers, vendors |
Preventive and corrective maintenance |
|
4.1 |
Corporate Account Onboarding |
People |
Relationship managers |
Client due diligence and onboarding |
|
4.1 |
Corporate Account Onboarding |
Technology |
Onboarding and KYC systems |
Data capture and verification |
|
4.1 |
Corporate Account Onboarding |
Third Party |
External KYC providers |
Identity and credit validation |
|
4.2 |
Receivables Management |
Process / Technology |
Receivables systems |
Automated posting and reconciliation |
|
5.1 |
Retail Loan Origination |
People |
Loan officers, credit analysts |
Credit assessment and approval |
|
5.2 |
Corporate Credit Underwriting |
People |
Underwriters, risk managers |
Financial and risk analysis |
|
5.3 |
SME Financing Processing |
Technology |
Loan processing systems |
Automated workflow and scoring |
|
5.4 |
Credit Approval & Sanction |
People / Process |
Credit committees |
Approval governance and controls |
|
5.5 |
Loan Documentation |
People / Process |
Legal teams, document systems |
Contract execution and storage |
|
5.6 |
Collateral Management |
Technology / Third Party |
Collateral systems, registries |
Security registration and monitoring |
|
5.7 |
Loan Disbursement |
Technology |
Disbursement platforms |
Funds transfer to borrower accounts |
|
5.8 |
Loan Servicing & Support |
People / Technology |
Customer service, CRM |
Ongoing servicing and inquiries |
|
5.9 |
Credit Monitoring |
People / Technology |
Risk monitoring tools |
Portfolio risk tracking |
|
5.10 |
Collections Management |
People / Technology |
Collections teams, CRM |
Delinquency management |
|
5.11 |
Regulatory Reporting |
People / Third Party |
Compliance teams, regulators |
Statutory submissions |
|
5.12 |
Loan Portfolio Analytics |
Technology |
Analytics platforms |
Portfolio performance analysis |
|
6.1 |
Liquidity and Cash Management |
People |
Treasury liquidity managers, cash analysts |
Coordinate with branches, payment operations, and central bank reporting teams |
|
|
|
Process |
Daily cash positioning, liquidity forecasts, intraday liquidity controls |
Feeds into settlement operations, regulatory liquidity ratios, and funding decisions |
|
|
|
Technology |
Liquidity management system, core banking platform, SWIFT |
Real-time data exchange with payment systems and funding dashboards |
|
|
|
Third Party |
Correspondent banks, BSP payment systems |
Clearing and settlement activity with domestic and global banking partners |
|
6.2 |
Money Market Operations |
People |
Money market traders, funding desk |
Coordination with risk and balance sheet management teams |
|
|
|
Process |
Short-term funding, repo transactions, interbank placements |
Links to liquidity metrics, funding strategy, and counterparty operations |
|
|
|
Technology |
Trading platforms, market terminals |
Data feeds into treasury systems and settlement modules |
|
|
|
Third Party |
Interbank market participants, custodians |
Settlement and confirmation of placements and borrowings |
|
6.3 |
FX Trading & Settlement |
People |
FX traders, settlement officers |
Interface with global banks and the internal settlement desk |
|
|
|
Process |
Spot, forward FX execution, confirmation, and clearing |
Integrates with Nostro accounts and central bank reporting |
|
|
|
Technology |
FX trading system, SWIFT, market-data terminals |
Real-time pricing, order execution, settlement messaging |
|
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|
Third Party |
FX counterparties, FX settlement systems |
Cross-currency clearing and liquidity coordination |
|
6.4 |
Fixed Income & Securities Trading |
People |
Bond dealers, securities trading desk |
Coordination with custodians, investment desk, and compliance |
|
|
|
Process |
Execution, clearing, and coupon processing |
Feed into securities depository and portfolio systems |
|
|
|
Technology |
Securities trading systems, trading terminals |
Order routing to market and settlement interfaces |
|
|
|
Third Party |
Securities exchanges, custodians, and depositories |
Trade execution and securities safekeeping |
|
6.5 |
Derivatives Trading & Risk Management |
People |
Derivatives structuring team, risk officers |
Liaise with legal, credit risk, and counterparties |
|
|
|
Process |
OTC and exchange-traded derivatives lifecycle management |
Integrate valuation models and collateral workflows |
|
|
|
Technology |
Derivatives trading system, pricing engines |
System feeds risk and valuation platforms |
|
|
|
Third Party |
Clearing brokers, CCPs |
Margining, novation, and clearing services |
|
6.6 |
Treasury Operations & Back-Office Support |
People |
Operations staff, reconciliation team |
Link with traders, custodian banks, and accounting |
|
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|
Process |
Trade affirmation, settlement, reconciliation |
Post-trade flow supporting all trading desks |
|
|
|
Technology |
Operations workflow system, reconciliation tools |
Interfaces with banking core and settlement networks |
|
|
|
Third Party |
Clearing institutions, custodians |
Settlement and trade verification |
|
6.7 |
Collateral & Margin Management |
People |
Collateral analysts, treasury operations |
Coordinate with counterparty management and risk |
|
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|
Process |
Collateral calls, margin reconciliation |
Links to derivatives and repo desks |
|
|
|
Technology |
Collateral management system |
Real-time collateral tracking across markets |
|
|
|
Third Party |
Clearing houses, custodians |
Margin posting and collateral safekeeping |
|
6.8 |
Treasury Risk Monitoring & Compliance |
People |
Market risk officers, compliance unit |
Direct oversight interaction with front-office desks |
|
|
|
Process |
Limit monitoring, stress testing, and regulatory reporting |
Feeds senior management reporting and risk dashboards |
|
|
|
Technology |
Risk management platform, monitoring tools |
System connectivity to trade feeds and pricing engines |
|
|
|
Third Party |
Regulators, external auditors |
Regulatory compliance and assurance |
|
6.9 |
Investment Portfolio Management |
People |
Portfolio managers, research analysts |
Interface with traders, risk, and treasury operations |
|
|
|
Process |
Portfolio allocation, execution, and accounting |
Connected to core treasury and securities platforms |
|
|
|
Technology |
Portfolio management system |
Integrated with risk analytics and trade systems |
|
|
|
Third Party |
Fund managers, custodians |
Execution and holding administration |
|
6.10 |
Market Data & Pricing Support |
People |
Market data analysts, IT market data support |
Serve traders, risk, and valuation teams |
|
|
|
Process |
Market data acquisition, validation, and distribution |
Pricing inputs to trading and risk systems |
|
|
|
Technology |
Market data terminals, pricing engines |
API connectivity to front-to-back systems |
|
|
|
Third Party |
Data providers, exchanges |
Source for prices, benchmarks, indices |
| 7.1 | Online Banking Platform Management | Technology | Core banking system, cloud infrastructure, API interfaces |
Integrates with mobile banking, account management, and payment systems
|
| People | IT operations team, platform administrators |
Manage system uptime, patching, and updates
|
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| Third Party | Cloud service providers, system integrators |
Provides hosting, support, and maintenance
|
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| 7.2 | Mobile Banking Application Services | Technology | iOS/Android apps, backend APIs, push notification services |
Connects to online banking, payments, and customer accounts
|
| People | App developers, QA testers, support staff |
Develop, test, and maintain app functionality
|
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| Third Party | App store platforms, mobile analytics providers |
Distribution, usage monitoring
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| 7.3 | Digital Account Access and Authentication | Technology | MFA systems, authentication servers, and biometric modules |
Ensures secure access across online and mobile channels
|
| People | Security team, IT admins |
Monitor and maintain authentication systems
|
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| Third Party | Identity verification providers, MFA solution vendors |
Supports customer identity verification and secure login
|
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| 7.4 | Online Funds Transfer and Payment Processing | Technology | Payment gateways, RTGS/NACH connections, ACH systems |
Connects to accounts, card processing, and third‑party payment networks
|
| People | Payment operations team, fraud analysts |
Monitor transactions, resolve payment failures
|
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| Third Party | Payment processors, partner banks, and clearing houses |
Facilitate interbank and cross‑border transfers
|
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| 7.5 | Digital Customer Onboarding and e‑KYC | Technology | e‑KYC platform, document verification systems |
Interfaces with core banking and compliance systems
|
| People | Compliance officers, onboarding staff |
Approve accounts and verify documents
|
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| Third Party | KYC verification providers, ID document validators |
Ensures compliance and fraud prevention
|
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| 7.6 | Digital Customer Support and Service Channels | Technology | Chatbots, CRM, ticketing systems |
Connects customer queries to operations and support staff
|
| People | Customer service reps, technical support |
Handle inquiries and troubleshoot issues
|
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| Third Party | Outsourced call centres, chatbot providers |
Extend customer service capabilities
|
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| 7.7 | CNP and e‑Commerce Transaction Processing | Technology | Payment gateways, fraud detection systems, and card networks |
Interfaces with merchant systems and online banking
|
| People | Fraud monitoring team, payment operations |
Monitor transactions and flag suspicious activities
|
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| Third Party | Card networks, payment processors, fand raud analytics providers |
Facilitate card‑not‑present transactions securely
|
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| 7.8 | ATM and Electronic Channel Management | Technology | ATM network, POS terminals, and monitoring systems |
Connects to core banking and digital channels
|
| People | ATM operations, network engineers |
Maintain uptime and resolve technical issues
|
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| Third Party | ATM vendors, POS providers, service contractors |
Hardware maintenance and replenishment
|
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| 7.9 | Cybersecurity and Fraud Monitoring for Digital Channels | Technology | SIEM, threat detection systems, firewalls |
Protects all digital banking channels
|
| People | Cybersecurity analysts, incident response team |
Monitor and respond to cyber threats
|
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| Third Party | Security solution vendors, threat intelligence providers |
Provide advanced detection and mitigation tools
|
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| 7.10 | Digital Banking Data Management and Reporting | Technology | Data warehouses, analytics tools, BI dashboards |
Connects to all sub‑services for reporting and decision‑making
|
| People | Data analysts, reporting officers |
Generate insights and compliance reports
|
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| Third Party | Cloud analytics providers, BI solution vendors |
Support data storage, processing, and visualisation
|
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| 8.1 | Client Onboarding and Profiling | People | Relationship Managers, Compliance Officers, KYC Analysts |
Coordinate with clients and compliance teams
|
| Process | Customer Due Diligence (CDD), AML screening |
Interfaces with Compliance Systems and Central Client Database
|
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| Technology | CRM System, eKYC Tools |
Integrates with digital onboarding platforms and secure storage
|
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| Third Party | Credit Bureau, Identity Verification Vendors |
Provides verification data through secure API connections
|
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| 8.2 | Investment Advisory and Portfolio Management | People | Portfolio Managers, Investment Advisors, Research Analysts |
Collaborate through reviews and client consultations
|
| Process | Risk Assessment, Investment Suitability Evaluation |
Links to Investment Governance Framework and Risk Oversight Committee
|
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| Technology | Portfolio Management Systems, Market Data Feeds |
Connected to Bloomberg, Reuters, and in‑house analytics
|
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| Third Party | Fund Managers, Custodians, Investment Research Providers |
Data and transaction execution through external channels
|
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| 8.3 | Trust Account Establishment and Administration | People | Trust Officers, Legal Counsels, Account Administrators |
Draft trust deeds and monitor compliance
|
| Process | Account Setup, Documentation Verification |
Interfaces with document management and approval systems
|
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| Technology | Trust Account Management System, Electronic Repository |
Synchronizes with client information and accounting systems
|
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| Third Party | Legal Advisors, Auditors |
External validation for compliance and legal review
|
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| 8.4 | Fund and Asset Management Operations | People | Fund Managers, Operations Analysts |
Execute trades, reconcile positions, report performance
|
| Process | Trade Execution, NAV Calculation, Reconciliation |
Interacts with core banking and accounting platforms
|
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| Technology | Fund Accounting System, Trading Platform |
Integrated with market exchanges and settlement systems
|
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| Third Party | Brokers, Custodian Banks, Market Exchanges |
Facilitate execution, settlement, and safekeeping
|
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| 8.5 | Wealth and Estate Planning Services | People | Wealth Planners, Tax Advisors, Legal Experts |
Conduct planning sessions with clients
|
| Process | Estate Structuring, Tax Review |
Linked to legal and compliance workflows
|
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| Technology | Financial Planning Software, Document Storage |
Connects to client databases and risk tools
|
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| Third Party | External Tax Consultants, Law Firms |
Provide specialized legal and financial advice
|
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| 8.6 | Regulatory and Fiduciary Compliance Management | People | Compliance Officers, Risk Managers, Internal Auditors |
Oversee adherence to regulatory requirements
|
| Process | Monitoring, Reporting, Internal Audit |
Integrated with regulatory reporting systems
|
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| Technology | Compliance Management System, AML Monitoring Software |
Connected to client and transaction databases
|
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| Third Party | Regulatory Authorities, Audit Firms |
Periodic reviews and compliance reporting
|
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| 8.7 | Client Reporting and Relationship Management | People | Relationship Managers, Client Service Reps |
Provide performance reports and address inquiries
|
| Process | Report Generation, Client Feedback Loop |
Linked to CRM and portfolio systems
|
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| Technology | Client Reporting Dashboard, Secure Communication Platform |
Synchronises data from portfolio and accounting systems
|
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| Third Party | Printing and Mailing Vendors, Data Hosting Providers |
Support secure distribution of reports
|
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| 8.8 | Custodial and Safekeeping Services | People | Custodian Officers, Operations Staff |
Manage securities settlement and recordkeeping
|
| Process | Securities Custody, Settlement, Asset Verification |
Linked to core banking and settlement systems
|
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| Technology | Custody Management System, SWIFT Messaging |
Interfaces with domestic and international depositories
|
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| Third Party | Securities Depositories, Sub‑Custodians |
Provide safekeeping and transaction confirmation
|
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| 9.1 | Credit Card Application and Onboarding | People | Customer service staff, credit analysts, risk team |
Review/approve applications; link with risk systems
|
| Process | Application intake, KYC, credit scoring, approval workflow |
Integrated with digital banking and core banking
|
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| Technology | CRM systems, credit scoring engines, and onboarding portals |
Data feeds from applicant systems into CRM
|
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| Third Party | Credit bureaus, document verification vendors |
Exchange data for credit history and identity
|
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| 9.2 | Card Issuance and Fulfilment | People | Card operations team, printing and dispatch staff |
Manage personalisation and physical distribution
|
| Process | Card personalisation, PIN generation, packaging, and delivery |
Linked with secure production facilities and logistics
|
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| Technology | Card management system (CMS), PIN mailer system |
Secure data exchange for card data generation
|
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| Third Party | Card manufacturing vendors, courier partners |
Physical card production and delivery
|
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| 9.3 | Transaction Authorisation and Processing | People | Transaction monitoring and fraud operations team |
Oversee transaction integrity and escalation
|
| Process | Transaction routing, authorisation, and settlement |
Integrated with network processors (Visa/Mastercard)
|
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| Technology | Payment gateway, authorisation engine, core banking |
Enables real‑time transaction approval
|
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| Third Party | Visa, Mastercard, payment processors |
Authorisation and network clearing services
|
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| 9.4 | Merchant Acquiring and Onboarding | People | Merchant relationship managers, sales support |
Engage merchants; validate credentials
|
| Process | Merchant registration, risk evaluation, and contract setup |
Integrated with the acquiring platform and risk tools
|
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| Technology | Merchant onboarding portal, acquiring system |
Links merchants with processing systems
|
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| Third Party | POS terminal vendors, merchant verification agencies |
Supply POS devices; validate merchant details
|
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| 9.5 | Merchant Transaction and Settlement Services | People | Reconciliation team, finance operations |
Manage settlement; resolve mismatches
|
| Process | Transaction batching, settlement, and reconciliation |
Linked with payment networks and treasury
|
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| Technology | Settlement engine, core accounting system |
Automated flow to the ledger
|
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| Third Party | Visa/Mastercard, payment gateways, and clearing banks |
Handle interbank funds and network settlements
|
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| 9.6 | Cardholder Servicing and Collections | People | Customer service officers, collection agents |
Respond to inquiries, handle billing issues
|
| Process | Dispute resolution, billing, posting, delinquency mgmt |
Connected with call centre CRM and billing systems
|
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| Technology | Call centre systems, billing platform, IVR, CRM |
Integrates real‑time data from CMS and core banking
|
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| Third Party | Outsourced collection agencies, contact centre partners |
Manage overdue accounts and support
|
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| 9.7 | Fraud Detection and Security Monitoring | People | Fraud investigation officers, cybersecurity team |
Monitor transactions; trigger investigations
|
| Process | Real‑time monitoring, rule management, and case handling |
Linked with authorisation & alert systems
|
||
| Technology | Fraud detection systems, SIEM, dashboards |
Correlates data with authorisation and behaviour
|
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| Third Party | Fraud detection providers, card networks |
Global fraud intelligence and alerts
|
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| 10.1 | International Remittance Processing | Technology | Remittance processing platforms, payment gateways |
Interacts with international payment systems
|
| 10.2 | Remittance Partner/ Correspondent Banking | Third Party | Partner banks, international remittance networks |
Links with correspondent banks for cross‑border
|
| 10.3 | FX Conversion and Rate Management | Technology | Forex trading platforms, real‑time market data |
Connectivity with external forex for live rates
|
| 10.4 | OFW Remittance Facilitation | People | Relationship managers, customer service agents |
Direct interactions for customer support
|
| 10.5 | Cross‑Border Compliance & Sanctions | Tech / People | Compliance systems, databases, compliance officers |
Connects to sanction lists and AML/CTF systems
|
| 10.6 | Enrollment & KYC for Remittance | Tech / People | KYC systems, identity verification tools |
Integrated with secure identity software
|
| 10.7 | Dispute Resolution and Trace Requests | People / Process | Customer support teams, internal systems |
Case management systems for resolution/tracking
|
| 10.8 | FX Transaction Settlement and Reporting | Tech / People | Settlement systems, reporting tools, and reconciliation |
Real‑time connections to FX settlement/recon
|
| 11.1 | Regulatory Reporting Framework | People | Compliance officers, reporting analysts |
Coordinate with legal/reg systems to validate reports
|
| Process | Data aggregation, report compilation, and approval workflow |
Integrates with core reporting systems
|
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| Technology | Regulatory reporting platforms, secure filing systems |
Interfaces with regulator portals for submissions
|
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| Third Party | Regulator systems, validation vendors |
Validate reporting formats and data integrity
|
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| 11.2 | Compliance Monitoring and Auditing | People | Internal auditors, compliance officers |
Monitor operational compliance
|
| Process | Audit planning, review cycles, and exception management |
Feeds into governance dashboards
|
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| Technology | Compliance management systems, audit tracking tools |
Tracks findings and maintains audit logs
|
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| Third Party | External audit firms, advisory consultants |
Specialist audit and validation services
|
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| 11.3 | Submission of Regulatory Reports | People | Reporting officers, reviewers |
Final review and approval of submissions
|
| Process | Report assembly, verification, and filing process |
Ensures accuracy and compliance before submission
|
||
| Technology | Secure submission portals, automated filing tools |
Connects with regulatory systems for submission
|
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| Third Party | Data validation vendors, legal advisors |
Verify compliance and validate report content
|
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| 12.1 | Vendor Risk Management | People | Vendor risk analysts, procurement officers |
Conduct vendor risk assessments
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| Process | Risk evaluation, due diligence, contract review |
Feeds into vendor approval and compliance workflows
|
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| Technology | Vendor risk registers, risk scoring platforms |
Stores profiles and triggers alerts
|
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| Third Party | External vendors, risk data providers |
Data on vendor performance and stability
|
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| 12.2 | SLA Monitoring and Enforcement | People | Service level managers, operations staff |
Track SLA performance and follow up on breaches
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| Process | SLA definition, monitoring, escalation workflows |
Interfaces with internal governance dashboards
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| Technology | SLA dashboards, monitoring tools |
Connects with vendor systems to track metrics
|
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| Third Party | SLA measurement providers, monitoring vendors |
Independent verification of performance
|
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| 12.3 | Vendor Contract Lifecycle | People | Contract managers, legal counsel |
Draft, review, and renew contracts
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| Process | Negotiation, approval, renewal, termination |
Integrated with procurement systems
|
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| Technology | Contract lifecycle management (CLM) systems |
Track contract terms, expiry, and obligations
|
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| Third Party | Legal advisors, contract repository vendors |
Support drafting, compliance, and storage
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The Map Dependency for Metrobank chapter translates high-level resilience objectives into a practical and actionable view of how critical services are actually delivered.
By documenting and consolidating dependencies across people, processes, technology, facilities, data, and third parties, Metrobank gains the visibility required to anticipate disruption, assess systemic risk, and strengthen control points before incidents occur.
This dependency map serves as a critical input into subsequent stages of the Operational Resilience lifecycle, including scenario testing, response planning, and remediation prioritisation, ensuring that Metrobank’s resilience strategy is grounded in a realistic and evidence-based understanding of its operating model.
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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide |
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| eBook 3: Starting Your OR Implementation |
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| Consolidated Report | |||||
| P1 DP | P2 MD | P3 MPR | P4 ITo | P5 SuPS | P6 ST |
| Map Dependency for Critical Business Services for Metrobank [CBS 1 - CBS 12] | |||||
| CBS 1 | CBS 2 | CBS 3 | CBS 4 | CBS 5 | CBS 6 |
| CBS 7 | CBS 8 | CBS 9 | CBS 10 | CBS 11 | CBS 12 |
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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If you have any questions, click to contact us. |
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