[OR] [MBT] [E3] [CBS] [8] [MPR] Map Processes and Resources

Written by Moh Heng Goh | Nov 26, 2025 9:52:42 AM

CBS-8 Wealth Management and Trust Banking

In the context of Metrobank's operational resilience, mapping the processes and resources of CBS-8 Wealth Management and Trust Banking is crucial to ensure that the bank's critical business services can continue to operate even in the face of disruptions.

This involves understanding the dependencies across various sub-processes, technology, people, and third-party vendors that support the effective delivery of wealth management and trust banking services.

By mapping out these resources, Metrobank can enhance its ability to respond to and recover from potential operational disruptions, while ensuring compliance with regulatory requirements and safeguarding client interests.

Table P3: Map Processes and Resources for CBS-8

Sub-CBS Code	Sub-CBS	Processes	People	Technology (applications and infrastructure)	Third-party vendors	Upstream/ Downstream Dependencies
8.1	Client Onboarding and Profiling	Account opening, Client profiling, KYC (Know Your Customer) verification	Relationship Managers, Client Advisors	CRM systems, KYC verification tools, and Client data management systems	KYC/AML service providers	Upstream: Client inquiries, Downstream: Account management
8.2	Investment Advisory and Portfolio Management	Investment strategy formulation, Portfolio management, Risk assessment	Investment Advisors, Portfolio Managers	Portfolio management software, Risk assessment tools, Market data feeds	Asset managers, External investment analysts	Upstream: Market data, Downstream: Client portfolio adjustments
8.3	Trust Account Establishment and Administration	Trust setup, Documentation preparation, Trustee selection, Ongoing management	Trust Officers, Legal Advisors	Trust management software, Document storage systems, Compliance and legal review tools	Legal consultants, Trust custodians	Upstream: Legal and regulatory requirements, Downstream: Trust disbursements
8.4	Fund and Asset Management Operations	Asset allocation, Fund administration, Performance tracking	Fund Managers, Operations Team	Asset management platforms, Fund tracking systems, Reporting tools	Fund custodians, External auditors	Upstream: Market trends, Downstream: Client performance reports
8.5	Wealth and Estate Planning Services	Estate planning consultation, Wealth structuring, Tax optimization	Estate Planners, Tax Advisors	Estate planning tools, Tax optimization software, Client communication platforms	Estate lawyers, Tax advisors	Upstream: Client financial goals, Downstream: Trust account management
8.6	Regulatory and Fiduciary Compliance Management	Compliance monitoring, Fiduciary oversight, Regulatory reporting	Compliance Officers, Fiduciary Managers	Compliance tracking systems, Regulatory reporting platforms, Fiduciary oversight tools	Regulatory bodies, Legal consultants	Upstream: Regulatory changes, Downstream: Client reporting
8.7	Client Reporting and Relationship Management	Regular client reporting, Relationship review, Service updates	Relationship Managers, Client Service Team	Reporting platforms, CRM systems, and Communication tools	Report generation vendors, Data analytics services	Upstream: Client data, Downstream: Investment adjustments and account reviews
8.8	Custodial and Safekeeping Services	Asset safekeeping, Custody management, Transaction settlements	Custody Officers, Operations Team	Custody management systems, Settlement platforms, Digital vaults	Custody service providers, Custodial banks	Upstream: Client transactions, Downstream: Asset safekeeping operations

Mapping the processes and resources for CBS-8 Wealth Management and Trust Banking enables Metrobank to understand its operational resilience capabilities.

By identifying key dependencies across people, processes, technology, and third-party vendors, the bank can better assess potential risks and impacts to its services, ensuring continuity of operations.

This mapping also helps in developing robust business continuity plans, allowing Metrobank to maintain trust and confidence among its clients, even during adverse conditions.

As operational resilience regulations evolve, this detailed mapping will be vital for ensuring that Metrobank remains compliant and capable of safeguarding its wealth management and trust banking services.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
eBook 3: Starting Your OR Implementation
CBS-8 Wealth Management and Trust Banking
CBS-8 DP	CBS-8 MD	CBS-8 MPR	CBS-8 ITo	CBS-8 SuPS	CBS-8 ST

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