[OR] [MBT] [E3] [CBS] [4] [MD] Map Dependency

Written by Moh Heng Goh | Nov 7, 2025 5:42:08 AM

CBS-4 Corporate Cash Management and Collections

The mapping of interconnections and interdependencies for the Corporate Cash Management and Collections service seeks to identify the critical resources that enable Metrobank to deliver robust treasury and corporate transaction services.

This activity is aligned with the operational resilience doctrine described in the BCM Institute’s guidance on mapping processes and resources, where understanding upstream and downstream linkages supports the establishment of impact tolerance, scenario analysis, and resilience planning.

By breaking down the Corporate Cash Management and Collections function into its underlying sub-components, this section documents the key people, processes, technology platforms, and third-party enablers that sustain the continuity of service delivery.

The emphasis remains on clarity of dependencies and connectivity to ensure a holistic and structured view of operational resilience readiness.

Table P2: Map Dependency for CBS-4

Sub-CBS Code	Sub-CBS	Dependency Type	Dependency Detail	Connectivity
4.1	Corporate Account Setup and Onboarding	People	Relationship managers, onboarding officers, compliance teams	Coordinates client due diligence, system setup, and onboarding workflow with core banking systems
		Process	KYC/AML onboarding, account creation workflows	Interfaces with compliance checks, internal approval flows, and regulatory screening processes
		Technology	Customer onboarding platform, core banking system, identity verification systems	Synchronises client records, executes account setup, and validates client identity
		Third Party	External KYC platforms, credit bureaus	Provides identity and credit validation data that feeds onboarding decisions
4.2	Receivables Management	People	Cash management specialists, treasury operations staff	Oversees transaction posting, receivable accounts activity, and customer instructions
		Process	Payment posting, reconciliation, receivable settlement	Links receivables to corporate accounts and financial reporting streams
		Technology	Receivables processing system, payment gateways, cheque deposit systems	Integrates with transaction interfaces and accounting systems
		Third Party	Payment networks, corporate ERP integrations	Enables receivables transfer and automated posting from client systems
4.3	Payables and Disbursement Services Integration	People	Corporate payments team, treasury back-office	Manages the schedule of payment runs and exception handling
		Process	Payment approval flow, outbound disbursement processing	Connects with corporate approval layers and settlement engines
		Technology	ACH platform, SWIFT interface, corporate banking portal	Executes outbound payments and confirms settlement
		Third Party	Clearing houses, correspondent banks	Facilitates multi-bank and cross-border disbursement channels
4.4	Electronic Banking and Treasury Platform Support	People	Treasury support desk, ICT support, cybersecurity teams	Ensures platform stability, monitoring, and cyber defence
		Process	Platform administration, access rights management	Links user authentication, treasury modules, and audit trails
		Technology	Online banking platform, cybersecurity tools, and disaster recovery infrastructure	Connects the front-end corporate portal with core transaction engines
		Third Party	System vendors, cloud hosting partners	Provides platform maintenance and infrastructure backbone
4.5	Cash Concentration and Liquidity Management	People	Treasury dealers, liquidity risk officers	Manages cash sweeping, pooling, and intra-day liquidity
		Process	Automated sweeping, liquidity monitoring	Connects corporate accounts to central liquidity pools
		Technology	Cash pooling systems, liquidity monitoring tools	Interfaces with core treasury and account aggregation engines
		Third Party	Partner banks for cross-bank pooling arrangements	Supports multi-bank pooling and liquidity transfers
4.6	Cheque Clearing and Settlement Services	People	Clearing operations staff	Oversees cheque validation and settlement workflow
		Process	Cheque clearing, settlement posting	Connects clearing submissions to settlement engines
		Technology	Cheque imaging system, clearing interface, core banking	Transmits cheque images to clearing houses and posts settlements
		Third Party	Central clearing institution, correspondent banks	Executes interbank cheque settlement
4.7	Corporate Deposits and Cash Vault Services	People	Branch cash operations, vault custodians, CIT (cash-in-transit) coordinators	Handles large cash deposits, vault storage, and transport
		Process	Cash intake, secure transport, vault management	Connects physical collection to account crediting
		Technology	Vault management systems, cash deposit machines	Reconciles physical cash flows with digital account entries
		Third Party	Security transport vendors, vault operators	Supplies secure logistics and vaulting capability
4.8	Collections Reconciliation and Reporting	People	Reconciliation analysts, finance controllers	Validates and reconciles account inflows and corporate transactions
		Process	Daily reconciliation, exception handling	Links transaction records to corporate financial systems
		Technology	Reconciliation engines, reporting dashboards	Syncs with payment logs, ERP systems, and core banking
		Third Party	Corporate ERP providers, payment partners	Provides transaction data feeds for reconciliation
4.9	Complaint, Exception, and Dispute Management	People	Client service team, dispute resolution officers	Reviews complaints and manages exceptions
		Process	Incident ticketing, dispute workflows	Connects service channels with risk and operations remediation
		Technology	CRM platform, ticketing system, communication channels	Links complaint capture to resolution tracking and escalation
		Third Party	Regulators, mediation platforms	Addresses escalations and regulatory cases when required
4.10	Regulatory and Compliance Monitoring	People	Compliance officers, audit teams, risk managers	Performs compliance oversight, audit checks, and regulatory reporting
		Process	AML/CFT surveillance, regulatory reporting	Interfaces with transaction monitoring and account audit trails
		Technology	AML surveillance tools, regulatory reporting engines	Connects monitoring rules to core systems and reporting modules
		Third Party	Regulators, compliance technology vendors	Provides guidance, reporting channels, and compliance rule engines

The dependency mapping for the Corporate Cash Management and Collections service illuminates the interconnected web of personnel, documented workflows, enabling technologies, and external partners that support Metrobank’s ability to manage high-volume corporate cash flows and transactional requirements.

This structured assessment enhances the institution’s capability to anticipate single-point-of-failure exposures, assess potential impacts against defined impact tolerances, and plan contingency measures consistent with operational resilience expectations.

The aggregated view of functional, technological, and third-party touchpoints strengthens Metrobank’s ability to sustain corporate financial services continuity under stress and align resilience strategies with regulatory requirements and stakeholder expectations.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
eBook 3: Starting Your OR Implementation
CBS-4 Corporate Cash Management and Collections
CBS-4 DP	CBS-4 MD	CBS-4 MPR	CBS-4 ITo	CBS-4 SuPS	CBS-4 ST

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