The "Map Processes and Resources" for the critical business service CBS-3, covering ATM and Branch Cash Services at Metrobank, plays a crucial role in ensuring the operational resilience of the bank’s cash handling operations.
Operational resilience is crucial to ensure that critical services can continue to operate even during disruptions or adverse events.
The mapping process involves identifying and aligning the people, technology, processes, and third-party vendors that support each sub-critical business service (Sub-CBS), allowing Metrobank to recover from disruptions and meet the required impact tolerances efficiently.
The mapping exercise follows regulatory guidelines and ensures compliance with industry standards for operational resilience, particularly in the areas of service continuity and recovery planning.
This chapter provides an in-depth map of resources for each of Metrobank's CBS-3 services, from ATM Cash Withdrawal Services to ATM Maintenance and Troubleshooting, ensuring that all critical aspects of ATM and Branch Cash Services are effectively accounted for.
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Sub-CBS Code |
Sub-CBS |
Processes |
People |
Technology (Applications and Infrastructure) |
Third-party Vendors |
Upstream/Downstream Dependencies |
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3.1 |
ATM Cash Withdrawal Services |
1. ATM transaction processing 2. Cash withdrawal verification |
ATM cashiers Branch managers |
ATM network infrastructure Transaction processing systems |
ATM vendors (e.g., Diebold Nixdorf, NCR) |
Upstream: CBS-1 Deposit and Withdrawal Services Downstream: CBS-4 Corporate Cash Management and Collections |
|
3.2 |
Branch Cash Withdrawal Services |
1. Teller cash withdrawal processing 2. Verification of withdrawals |
Bank tellers Branch managers |
Core banking systems Cash management software |
ATM and cash handling systems suppliers |
Upstream: CBS-1 Deposit and Withdrawal Services Downstream: CBS-4 Corporate Cash Management and Collections |
|
3.3 |
Cash Deposit Services |
1. Deposit processing 2. Cash verification 3. Deposit reconciliation |
Bank tellers Cash deposit officers |
Deposit machines (e.g., Cash Recycler Machines) Transaction processing systems |
Cash handling systems vendors |
Upstream: CBS-1 Deposit and Withdrawal Services Downstream: CBS-2 Payments and Fund Transfers |
|
3.4 |
Cash Handling and Replenishment |
1. Cash ordering and replenishment 2. Cash movement between branches |
Cash management staff Branch managers |
Cash management systems Automated cash ordering tools |
Cash logistics companies (e.g., Loomis) |
Upstream: CBS-3 ATM Cash Withdrawal Services Downstream: CBS-3 ATM Maintenance and Troubleshooting |
|
3.5 |
ATM Maintenance and Troubleshooting |
1. ATM diagnostic and troubleshooting 2. ATM software updates 3. Routine maintenance |
ATM service engineers IT support staff |
ATM monitoring systems Diagnostic and maintenance software |
ATM maintenance service providers |
Upstream: CBS-3 ATM Cash Withdrawal Services Downstream: CBS-3 Cash Handling and Replenishment |
The comprehensive mapping of processes and resources for CBS-3 ATM and Branch Cash Services ensures that Metrobank can maintain a high level of operational resilience, minimising disruption risks and ensuring service continuity for its customers.
The alignment of key processes, people, technology, and third-party vendors is crucial for a rapid recovery and continued service delivery in the face of unforeseen disruptions or challenges.
By identifying upstream and downstream dependencies, Metrobank is also positioned to understand the interconnectivity of critical services, enabling better preparedness in handling disruptions across multiple service areas.
This mapping effort provides a strong foundation for operational resilience planning, helping the bank meet regulatory requirements and enhance overall risk management strategies.
As Metrobank moves forward with ensuring compliance with operational resilience regulations, this detailed mapping of CBS-3 ATM and Branch Cash Services plays a key role in maintaining the reliability and availability of essential services that their customers rely on.
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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide |
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| eBook 3: Starting Your OR Implementation |
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| CBS-3 ATM and Branch Cash Services | |||||
| CBS-3 DP | CBS-3 MD | CBS-3 MPR | CBS-3 ITo | CBS-3 SuPS | CBS-3 ST |
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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If you have any questions, click to contact us. |
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