[OR] [MBT] [E3] [CBS] [3] [MD] Map Dependency

CBS-3 ATM and Branch Cash Services

Mapping the interconnections and interdependencies for Metrobank’s CBS-3 ATM and Branch Cash Services provides a comprehensive understanding of the internal and external elements that support the continuity of this critical service.

This process identifies the key people, processes, technologies, and third-party relationships that enable cash access and deposit functions through ATMs and branches.

By clearly mapping these dependencies, Metrobank strengthens its operational resilience posture and ensures that potential disruptions can be better anticipated, mitigated, and managed.

Table P2: Map Dependency for CBS-3

Sub-CBS Code	Sub-CBS	Dependency Type	Dependency Detail (What/Who is involved)	Connectivity (How it connects/interacts with the CBS or other components)
3.1	ATM Cash Withdrawal Services	People	Branch Operations Officers, ATM Custodians, IT Support Staff	Coordinate ATM cash loading, monitor transactions, and respond to ATM downtime alerts.
		Process	Cash withdrawal transaction workflow, authentication, authorization, and reconciliation process	Ensures secure validation and approval of withdrawal requests linked to the core banking system.
		Technology	ATM network, Core Banking System, Transaction Switch, Network Connectivity, Security Systems	Provides real-time transaction processing and integration with customer accounts.
		Third Party	ATM service vendors, Cash-in-transit providers, Network service providers	Support ATM uptime, cash replenishment logistics, and connectivity maintenance.
3.2	Branch Cash Withdrawal Services	People	Tellers, Branch Managers, Customer Service Officers	Facilitate and authorize over-the-counter cash withdrawals for customers.
		Process	Teller cash management, dual control process, cash balancing, and reporting	Maintains internal control and accountability for branch cash operations.
		Technology	Teller System, Core Banking Platform, Security Cameras, Alarm Systems	Enables secure and traceable transactions between teller and customer accounts.
		Third Party	Security and armored transport services	Provides secure cash delivery and collection between the central vault and the branch.
3.3	Cash Deposit Services	People	Tellers, ATM Custodians, IT Support	Manage deposit transactions and monitor cash-handling limits.
		Process	Deposit validation, crediting to accounts, and counterfeit detection process	Ensures accuracy and security of deposits made via branch or ATM.
		Technology	Deposit ATMs, Cash Counting Machines, Core Banking Integration	Facilitates real-time crediting and reconciliation of deposits.
		Third Party	Cash-in-transit vendors, ATM hardware maintenance providers	Support physical collection, deposit, and machine servicing.
3.4	Cash Handling and Replenishment	People	Vault Custodians, Cash Officers, Logistics Team	Manage cash inventory, forecasting, and delivery scheduling.
		Process	Cash forecasting, reconciliation, replenishment, and reporting	Ensures sufficient and timely cash supply across branches and ATMs.
		Technology	Cash management systems, tracking software, and internal dashboards	Provides visibility and control of cash inventory and movement.
		Third Party	Cash logistics companies, central bank liaison	Enable secure transport and compliance with cash handling standards.
3.5	ATM Maintenance and Troubleshooting	People	IT Operations Team, Field Technicians, Vendor Support Engineers	Conduct preventive and corrective maintenance of ATM machines.
		Process	Fault detection, incident escalation, and resolution workflow	Ensures timely restoration of ATM functionality.
		Technology	Monitoring systems, diagnostic tools, ticketing systems	Enables real-time tracking of ATM performance and incident management.
		Third Party	ATM vendors, network service providers, and hardware replacement contractors	Provide technical support, spare parts, and network troubleshooting.

Mapping the dependencies of Metrobank’s CBS-3 ATM and Branch Cash Services highlights the intricate web of relationships among people, processes, technologies, and external partners.

Each sub-service relies on well-coordinated dependencies to deliver consistent access to cash and related services. Understanding these linkages allows Metrobank to pinpoint potential single points of failure, evaluate resilience measures, and prioritize recovery strategies.

This dependency map becomes a living reference for strengthening operational resilience, ensuring customers continue to enjoy reliable and secure cash access under all conditions.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
eBook 3: Starting Your OR Implementation
CBS-3 ATM and Branch Cash Services
CBS-3 DP	CBS-3 MD	CBS-3 MPR	CBS-3 ITo	CBS-3 SuPS	CBS-3 ST

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.



	If you have any questions, click to contact us.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [3] [MD] Map Dependency

Operational Resilience Certified Planner-Specialist-Expert

CBS-3 ATM and Branch Cash Services

Table P2: Map Dependency for CBS-3

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [3] [MD] Map Dependency

Operational Resilience Certified Planner-Specialist-Expert

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '2196d2c2-e6e2-49b4-ba01-e7d03071dd00', {"useNewLoader":"true","region":"na1"});

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '677f466a-109d-4603-b6e8-82e42e2f6e0b', {"useNewLoader":"true","region":"na1"}); CBS-3 ATM and Branch Cash Services

Table P2: Map Dependency for CBS-3

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, 'd9c4296b-54cd-48e0-ae66-b7f4a8a03ff7', {"useNewLoader":"true","region":"na1"});

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

CBS-3 ATM and Branch Cash Services