By identifying and mapping each sub-CBS to its supporting processes, people, technologies, third-party vendors, and upstream and downstream dependencies, this process enables Metrobank to maintain business continuity, comply with regulatory requirements, and effectively respond to operational risks.
Each of these components plays a crucial role in safeguarding the integrity and availability of payment services, particularly as digital banking evolves and customer expectations rise.
Given that payment and fund transfer services are central to Metrobank’s operations, understanding and ensuring the robustness of these processes is critical for mitigating risks and ensuring compliance with regulatory frameworks.
In this section, we will outline the supporting processes, people, technology, and other dependencies for each of the sub-CBS components under CBS-2 Payments and Fund Transfers.
|
Sub-CBS Code |
Sub-CBS |
Processes |
People |
Technology (Applications and Infrastructure) |
Third-party Vendors |
Upstream/Downstream Dependencies |
|
2.1 |
Transaction Initiation |
Initiating payment requests through various channels |
Frontline banking staff, customer service representatives |
Online banking platform, mobile banking app |
Payment processors (e.g., VISA, MasterCard, local PSPs) |
Upstream: Customer accounts, Payment gateway; Downstream: Transaction Validation |
|
2.2 |
Transaction Validation |
Validating transaction details (e.g., amount, recipient) |
Payment validation team, compliance officers |
Core banking system, fraud detection systems |
Fraud prevention vendors, validation systems |
Upstream: Transaction Initiation; Downstream: Transaction Authorisation |
|
2.3 |
Transaction Authorisation |
Authorising the transaction (e.g., OTP, multi-factor auth) |
Authorisation officers, risk management team |
Authentication systems, digital signature platforms |
OTP service providers, biometrics authentication providers |
Upstream: Transaction Validation; Downstream: Transaction Settlement |
|
2.4 |
Transaction Settlement |
Settling transactions with counterparty banks |
Settlement team, treasury operations |
Real-time settlement system, SWIFT, ACH |
Interbank payment systems, clearing houses |
Upstream: Transaction Authorisation; Downstream: Reconciliation |
|
2.5 |
Reconciliation |
Matching and reconciling records to ensure consistency |
Accounting team, operations team |
Reconciliation software, reporting tools |
Reconciliation software vendors |
Upstream: Transaction Settlement; Downstream: Dispute Resolution |
|
2.6 |
Dispute Resolution |
Resolving transaction issues and customer complaints |
Customer service, legal team, fraud department |
Customer service management software, dispute resolution platform |
Legal advisors, fraud investigation vendors |
Upstream: Reconciliation; Downstream: Compliance and Reporting |
|
2.7 |
Compliance and Reporting |
Preparing regulatory and internal compliance reports |
Compliance officers, internal auditors |
Regulatory reporting systems, compliance management software |
Regulatory bodies, auditors |
Upstream: Dispute Resolution; Downstream: System Maintenance and Monitoring |
|
2.8 |
System Maintenance and Monitoring |
Regular monitoring and upkeep of systems to ensure uptime |
IT operations, network administrators, security officers |
System monitoring tools, network infrastructure |
IT support vendors, cloud service providers |
|
The Map Processes and Resources for Metrobank’s CBS-2 Payments and Fund Transfers underscores the importance of operational resilience in the digital banking landscape.
By aligning each sub-CBS with the necessary people, technologies, third-party services, and dependencies, Metrobank ensures that its payment and fund transfer services are both secure and reliable.
This comprehensive approach not only enhances operational efficiency but also strengthens Metrobank's ability to manage disruptions and meet compliance obligations.
With a strong mapping framework in place, Metrobank is well-equipped to ensure uninterrupted service delivery to its customers, while maintaining the highest standards of operational excellence.
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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide |
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| eBook 3: Starting Your OR Implementation |
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| CBS-2 Payments and Fund Transfers | |||||
| CBS-2 DP | CBS-2 MD | CBS-2 MPR | CBS-2 ITo | CBS-2 SuPS | CBS-2 ST |
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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