--- title: [OR] [MBT] [E3] [CBS] [1] [MD] Map Dependency description: [OR] [MBT ] [E3] [CBS] [1] [MD] Map Dependency image: https://blog.bcm-institute.org/hubfs/Metrobank%20PH%20Graphic%20Folder/Metrobank%20E3%20Morepost/Metrobank%20CBS%201/%5BOR%5D%20%5BMBT%5D%20%5BE3%5D%20%5BCBS%5D%20%5B1%5D%20%5BMD%5D%20Map%20Dependency.jpg --- . . [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide ![BB OR \[C\] 8](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Pictures%20A/BB%20OR%20Folder%20C/BB%20OR%20%5BC%5D%208.jpg?width=2000&height=1333&name=BB%20OR%20%5BC%5D%208.jpg "BB OR [C] 8") # \[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[MD\] Map Dependency [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/87e7f49d-dbef-4f23-931f-4a1f511f70bf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/87e7f49d-dbef-4f23-931f-4a1f511f70bf) The CBS-1 Deposit and Withdrawal Services are essential components of Metrobank's operational framework, as they directly support customer transactions and the bank's financial services. This critical business service ensures the smooth processing of deposits and withdrawals, which are fundamental to the bank's day-to-day operations. As part of Metrobank's efforts to deliver seamless and efficient banking experiences, understanding the dependencies within CBS-1 is crucial for ensuring service continuity and operational resilience. This chapter aims to provide a comprehensive dependency map of CBS-1 by detailing the key components of each Sub-CBS and analysing their interconnections. ### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/677f466a-109d-4603-b6e8-82e42e2f6e0b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/677f466a-109d-4603-b6e8-82e42e2f6e0b) [Moh Heng Goh](https://blog.bcm-institute.org/ebook-or/author/moh-heng-goh) Nov 7, 2025 ###### Operational Resilience Certified Planner-Specialist-Expert ### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/2196d2c2-e6e2-49b4-ba01-e7d03071dd00.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2196d2c2-e6e2-49b4-ba01-e7d03071dd00) ### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/677f466a-109d-4603-b6e8-82e42e2f6e0b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/677f466a-109d-4603-b6e8-82e42e2f6e0b)**CBS-1 Deposit and Withdrawal Services** [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[MD\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/8701f58b-57c1-4bab-8256-b9c99e671bac.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8701f58b-57c1-4bab-8256-b9c99e671bac) The CBS-1 Deposit and Withdrawal Services are essential components of Metrobank's operational framework, as they directly support customer transactions and the bank's financial services. This critical business service ensures the smooth processing of deposits and withdrawals, which are fundamental to the bank's day-to-day operations. As part of Metrobank's efforts to deliver seamless, efficient banking experiences, understanding the dependencies within CBS-1 is crucial to ensuring service continuity and operational resilience. This chapter aims to provide a comprehensive dependency map of CBS-1 by detailing the key components of each Sub-CBS and analysing their interconnections. [![Banner \[Table\] \[OR\] \[E3\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/8a44ad9d-681b-48ff-90b1-b994a1c12a64.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8a44ad9d-681b-48ff-90b1-b994a1c12a64) ##### Table P2: Map Dependency for CBS-1 ##### Linkages or connections between components | Sub-CBS Code | Sub-CBS | Component Dependency Type | Component Dependency Detail | Interconnections | | --- | --- | --- | --- | --- | | 1.1 | Cash Deposit at Branches | People | Branch staff (tellers, managers) | Staff interact with customers to process cash deposits manually at physical branches. | | 1.2 | Deposit via ATMs | Technology | ATMs, transaction software | ATM machines connect to the core banking system to process deposits remotely. | | 1.3 | Online/Internet Banking Deposits | Technology | Internet banking platform, transaction servers | Deposits are processed via Metrobank's online platform, with real-time updates to customer accounts. | | 1.4 | Cash Withdrawal at Branches | People | Branch staff (tellers, security) | Staff authorise and process withdrawals through manual interaction with customers. | | 1.5 | ATM Withdrawals | Technology | ATMs, core banking system | ATM machines interact with the core banking system to verify and dispense cash for withdrawals. | | 1.6 | Online/Internet Banking Withdrawals | Technology | Internet banking platform, transaction servers | Online banking platform processes withdrawal requests via secure digital channels. | | 1.7 | Failed Deposits or Withdrawals | People, Technology | Branch staff, system alerts | Human intervention is required to resolve failed transactions, with systems providing alerts for discrepancies. | | 1.8 | Fraud Detection and Prevention | Technology, Third Party | Fraud detection systems, third-party security services | Fraud detection systems monitor transactions and work with third-party security providers for suspicious activities. | #### [![Banner \[Summing\] \[OR\] \[E3\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/d9c4296b-54cd-48e0-ae66-b7f4a8a03ff7.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d9c4296b-54cd-48e0-ae66-b7f4a8a03ff7) Mapping the dependencies of CBS-1 Deposit and Withdrawal Services reveals the intricate web of components that support Metrobank's core banking operations. The reliance on various dependencies—ranging from technology systems to personnel—highlights the critical need for seamless integration and coordination between the bank's internal systems and external partners. By understanding these dependencies, Metrobank can better manage potential risks, ensure resilience in service delivery, and maintain a robust operational infrastructure for its customers.   | Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide | | | | | | | --- | --- | --- | --- | --- | --- | | **eBook 3: Starting Your OR Implementation** | | | | | | | **CBS-1 Deposit and Withdrawal Services** | | | | | | | **CBS-1 DP** | **CBS-1 MD** | **CBS-1 MPR** | **CBS-1 ITo** | **CBS-1 SuPS** | **CBS-1 ST** | | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[DP\] Deposit and Withdrawal Services](https://no-cache.hubspot.com/cta/default/3893111/617f0964-a5d1-4934-84ba-a00bc7c3505b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/617f0964-a5d1-4934-84ba-a00bc7c3505b) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[MD\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/8701f58b-57c1-4bab-8256-b9c99e671bac.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8701f58b-57c1-4bab-8256-b9c99e671bac) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[MPR\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/adb2baeb-7bc3-484b-96b0-1f34c245c442.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/adb2baeb-7bc3-484b-96b0-1f34c245c442) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[ITo\] Establish Impact Tolerances](https://no-cache.hubspot.com/cta/default/3893111/9bcce43c-3843-495b-aeaf-e8f105df9c30.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9bcce43c-3843-495b-aeaf-e8f105df9c30) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[SuPS\] Identify Severe but Plausible Scenarios](https://no-cache.hubspot.com/cta/default/3893111/a39a16ba-b0c1-4577-b41d-29a97b59deff.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a39a16ba-b0c1-4577-b41d-29a97b59deff) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[1\] \[ST\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/52cc70bd-1c19-465b-97cf-cc83e9619bb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/52cc70bd-1c19-465b-97cf-cc83e9619bb5) |   [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model. #### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\] To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course. | [![BL-OR-3 Register Now](https://no-cache.hubspot.com/cta/default/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [![BL-OR-3_Tell Me More](https://no-cache.hubspot.com/cta/default/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [![BL-OR-3_View Schedule](https://no-cache.hubspot.com/cta/default/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) | | --- | --- | --- | | [![BL-OR-5_Register Now](https://no-cache.hubspot.com/cta/default/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [![BL-OR-5_Tell Me 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