[OR] [MBSB] [E1] [C9] [Back Cover] for MBSB

Chapter 9

Understanding Your Organisation: MBSB Bank

Operational Resilience in Action: The MBSB Approach is a practical two-part eBook series developed for Operational Resilience, Business Continuity, Risk Management and related professionals who need to understand how resilience can be structured and implemented within a financial institution.

Using MBSB Bank as the organisational context, this first eBook focuses on understanding the organisation before implementation begins.

It explains how MBSB's operating environment, governance structure, Critical Business Services, organisational characteristics and resilience objectives come together to form the foundation of an effective Operational Resilience programme.

In this eBook, readers are guided through:

• Understanding MBSB Bank and the organisational context in which Operational Resilience must operate.
• Examining MBSB's internal and external operating environment, including technology, cyber, third-party and financial-system dependencies.
• Composing a practical cross-functional Operational Resilience team with clear governance and accountability.
• Identifying Critical Business Services that should receive priority during disruption.
• Understanding the characteristics of MBSB that influence its resilience requirements.
• Establishing Organisational goals that connect customer protection, Impact Tolerances, scenario testing, resilience investment and continuous improvement.
• Preparing the organisational foundation required for the next eBook, Implementing Operational Resilience for MBSB Bank.

This eBook is designed to help practitioners move beyond a traditional recovery-focused approach and develop a broader service-oriented view of resilience—one that asks not only whether individual systems or functions can recover, but whether Critical Business Services can continue to be delivered within acceptable levels of disruption.

For professionals who wish to develop deeper implementation capability, BCM Institute's OR-5000 Operational Resilience Expert Implementer programme provides expert-level training on the end-to-end Operational Resilience lifecycle. The programme develops practical capability across governance, Critical Business Services, interconnections and interdependencies, Impact Tolerances, severe but plausible scenario testing, resilience improvement, culture, self-assessment and continuous enhancement.

Extend your learning beyond the eBook:

• Build practical Operational Resilience implementation capability.
• Apply a structured methodology across the Plan, Implement and Sustain phases.
• Develop the skills to design, implement, review and improve an organisation-wide Operational Resilience programme.
• Strengthen integration between Operational Resilience, BCM, Operational Risk, technology, cyber, crisis management and third-party risk.
• Progress towards BCM Institute's expert-level Operational Resilience certification.

Learn the methodology. Apply it to your organisation. Build resilience around the services that matter most.