[OR] [KIB] [E3] [C1] Starting Your OR Implementation

eBook 3: Chapter 1

Resilience by Design: Kenanga Investment Bank’s Operational Resilience Journey

Introduction

Operational resilience has become a strategic imperative for financial institutions operating in increasingly complex, interconnected, and highly regulated environments.

For Kenanga Investment Bank—one of Malaysia’s established investment banking groups—operational resilience is not merely about responding to disruption, but about ensuring the continuous delivery of its most important business services to clients, markets, and regulators, even under severe but plausible stress conditions.

This third eBook, “Starting Your OR Implementation,” represents the transition from understanding and designing operational resilience to executing it in practice.

It builds directly on the foundations established in eBook 1, “Understanding Your Organisation,” and eBook 2, “Implementing Operational Resilience for Kenanga Investment Bank.”

Readers are expected to treat these earlier volumes as essential pre-reading, as they provide the organisational context, regulatory drivers, governance principles, and high-level methodology that underpin the detailed implementation work presented in this book.

Purpose and Scope of This eBook

The primary objective of this eBook is to drill down into Phase 2 [P2] of the Operational Resilience Planning Methodology, focusing on the practical and evidence-based activities required to operationalise resilience within Kenanga Investment Bank.

Unlike conceptual or policy-driven guidance, this volume is intentionally implementation-oriented. It translates methodology into structured deliverables, artefacts, and submissions that an organisation would realistically produce during an operational resilience exercise.

This eBook is therefore positioned as:

• A hands-on implementation guide for operational resilience practitioners, and
• A compilation of organisational submissions developed during an operational resilience exercise, reflecting how theory is applied in a real institutional context.

Focus on Phase 2 [P2]: Operational Resilience in Action

Phase 2 of the Operational Resilience Planning Methodology represents the point at which resilience concepts are embedded into day-to-day operations.

This eBook addresses the six key requirements of Phase 2, namely:

1. Outline Detailed Processes (Phase 2 – Stage 1) [DP]
   Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. Map Dependency (Phase 2 – Stage 2) [MD]
   Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. Map Processes and Resources (Phase 2 – Stage 2) [MPR]
   Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. Establish Impact Tolerances (Phase 2 – Stage 2) [iTo]
   Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) [SuPS]
   Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. Perform Scenario Testing (Phase 2 – Stage 4) [ST]
   Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.

Each of these requirements is explored in the context of Kenanga Investment Bank’s operating model and service landscape.

Application to Kenanga Investment Bank’s Critical Business Services

To ensure relevance and practicality, the implementation activities in this eBook are anchored to Kenanga Investment Bank’s Critical Business Services (CBS), including:

1. Securities Broking & Trade Execution
2. Clearing & Settlement Services
3. Custody & Safekeeping of Client Assets
4. Digital Trading & Investment Platforms
5. Corporate Finance & Capital Markets Advisory
6. Treasury & Market Risk Services
7. Investment & Wealth Management Services
8. Regulatory & Client Protection Services

By aligning Phase 2 requirements to these services, this eBook demonstrates how operational resilience is applied where it matters most—protecting clients, maintaining market confidence, and ensuring compliance during periods of disruption.

Why This eBook Is Provided

This eBook forms part of the value-adding and complementary services offered to organisations intending to implement an actual Business Continuity Management (BCM) or Operational Resilience project, or to enhance an existing BCM or resilience programme.

It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.

For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:

• A practical reference for applying training concepts to live organisational exercises,
• A structured guide for developing implementation artefacts, and
• A bridge between professional development and real-world resilience outcomes.

Setting Expectations for the Reader

Readers should approach this eBook not as a theoretical manual, but as a working implementation companion.

The content reflects the realities, challenges, and decision points encountered when starting operational resilience implementation within a financial institution such as Kenanga Investment Bank.

By the end of this eBook, readers should have a clear understanding of what needs to be produced, why it matters, and how it supports the organisation’s ability to remain resilient by design.

Blogs marked [x] are under construction.

For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.