[OR] [GI] [E3] [CBS] [2] [ST] Perform Scenario Testing

Sub-CBS Code

Sub-CBS

Recommended Scenario Testing

Integration of Cyber and ICT Risks

Evidence of Proactive Risk Management

CBS-2.1

Order / Booking & Quotation

Simulate a system outage in the booking API or mobile app, leading to failed order creation. Assess recovery through backup systems and customer communication flow.

Include DDoS attack or system latency scenarios affecting quotation accuracy.

Documented failover test reports and communication protocols validated.

CBS-2.2

Pickup & Collection

Test operational disruption, such as vehicle unavailability or staff shortage due to weather or health crisis.

GPS or mobile connectivity failure is impacting pickup confirmation.

Alternate dispatch routes and manual confirmation procedures reviewed.

CBS-2.3

Routing & Transit (Last-Mile / Inter/First Mile)

Scenario test severe traffic congestion or road closure due to public emergencies. Assess rerouting and ETA communication.

Simulate a cyber-attack on routing algorithms or map service API failures.

Routing system redundancy and cybersecurity patch logs verified.

CBS-2.4

Delivery / Drop-Off

Simulate disruption due to driver unavailability or parcel loss at drop-off. Evaluate process continuity and compensation protocols.

Mobile app crash or digital signature system compromise.

Incident reports logged and recovery metrics reviewed by the risk committee.

CBS-2.5

Returns / Reverse Logistics

Test surge in reverse logistics due to recall or failed deliveries. Assess storage, tracking, and reprocessing capacity.

Tampering with return tracking data or a ransomware attack on warehouse systems.

Data restoration test results and backup verification evidence.

CBS-2.6

Customer Support / Exceptions Handling

Conduct a stress test simulating a surge in support tickets during peak outage. Assess system capacity and escalation process.

CRM system outage or chatbot malfunction leading to poor customer response.

Incident response drill conducted with a post-mortem improvement plan.

CBS-2.7

Fleet / Partner Management

Scenario test: large-scale driver unavailability due to policy strike or app malfunction.

Cyber intrusion compromising partner data or fleet access systems.

Compliance review of data protection and partner re-engagement plan.

CBS-2.8

Pricing, Billing & Payments

Test payment gateway failure or reconciliation error causing delayed driver payout or customer refund.

Data breach in financial systems or a phishing attack on a payment API.

Cyber awareness campaigns and payment system audit evidence recorded.

CBS-2.9

Tracking, Visibility & Information Systems

Simulate a tracking system blackout or an incorrect status update during transit.

Cloud infrastructure outage or unauthorised access to the tracking database.

Test logs of system redundancy and access control audit trail are maintained.

CBS-2.10

Regulatory, Safety, and Compliance

Scenario test delayed compliance reporting due to system outage or data inaccessibility.

Compromise of the regulatory submission system or a data integrity breach.

Compliance incident report and recovery time verification documented.

CBS-2.11

Continuous Improvement & Innovation

Test the adoption of a new logistics AI system, causing operational inconsistency or downtime.

AI model corruption or system misconfiguration due to cyber intrusion.

Controlled sandbox testing records and post-deployment review findings.