[OR] [GI] [E1] [C8] Summary

Chapter 8

Conclusion: Operational Resilience at Grab Indonesia

In this eBook, we have explored the critical aspects of operational resilience through a focused case study of Grab Indonesia, delving into key elements such as understanding the organisation and its operating environment, and structuring a robust operational resilience team.

From examining Grab Indonesia’s critical business services (CBS) to assessing the organisation's unique characteristics, we have presented a comprehensive framework to help navigate the complexities of maintaining resilience in the face of disruptions.

The chapters provided insights into establishing organisational goals for operational resilience, the importance of a well-defined team structure, and how Grab Indonesia's key characteristics directly influence resilience efforts.

By understanding Grab’s operational context and the challenges posed by its diverse service offerings, this case study serves as a guide for other businesses aiming to enhance their resilience frameworks.

The lessons shared here are not just relevant for Grab but also for organisations in similar sectors, reinforcing the importance of a proactive, adaptive, and integrated approach to resilience in today's dynamic business environment.

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.