[OR] [GCash] [E3] [C1] Starting Your OR Implementation

eBook 3: Chapter 1

Setting the Context: From Planning to Execution

Following the foundational insights from the first two eBooks, “Understanding Your Organisation” and “Implementing OR Planning Methodology,” this third instalment, “Starting Your OR Implementation,” marks the critical transition from planning to execution.

This eBook is a practical implementation guide designed to enable GCash to operationalise its resilience strategy through structured, measurable, and regulator-aligned activities.

It shifts the focus from conceptual frameworks and governance design into tangible deliverables, produced by business units and aligned with enterprise-wide resilience objectives.

Purpose of This eBook [3]

The primary purpose of this eBook is to kick-start and guide the submission of operational resilience implementation content across the organisation.

It provides a structured approach for business units to document, analyse, and validate their respective contributions to the Operational Resilience (OR) programme.

Specifically, this eBook aims to:

• Translate strategy and planning outputs into actionable implementation artefacts
• Provide a standardised framework for business units to submit their resilience data
• Ensure alignment with regulatory expectations, including principles reflected in frameworks such as the Bangko Sentral ng Pilipinas (BSP) Operational Resilience Guidelines
• Enable OR professionals to implement, update, and sustain a robust operational resilience programme

This eBook represents the final and most execution-focused phase of the Operational Resilience journey. It builds upon:

• eBook 1: Understanding Your Organisation
  Establishes organisational context, operating environment, and identification of critical business services
  
  
• eBook 2: Implementing OR Planning Methodology
  Defines the governance, strategy, risk appetite, and roadmap required to support resilience
  
  
• eBook 3: Starting Your OR Implementation (This eBook)
  Translates all prior outputs into business unit-level implementation and submission deliverables

Together, these three eBooks form a complete implementation blueprint, guiding organisations from awareness to execution and continuous improvement.

Focus on Phase 2 [P2]: Operational Resilience in Action

Phase 2 of the Operational Resilience Planning Methodology is where resilience concepts are embedded in day-to-day operations. The key requirements of Phase 2, as requested by regulators globally, are:

• Outline Detailed Processes (Phase 2 – Stage 1) [DP]
  

  • Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.

• Map Interconnections and Interdependencies (Phase 2 – Stage 2) [MII]
  
  • Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
    
  • Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
    
    
• Establish Impact Tolerances (Phase 2 – Stage 3) [iTo]
  

  • Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.

  
  
• Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) [SbPS]
  
  • Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.

• Perform Scenario Testing (Phase 2 – Stage 4) [ST]
  
  • Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.

Each requirement is explored in the context of the organisation’s operating model and service landscape.

The implementation submissions focus on ten identified Critical Operations (CO) for GCash.

• CO-1 Digital Wallet Account Services
• CO-2 Domestic Payments and Funds Transfer
• CO-3 Cash-In and Cash-Out Services
• CO-4 Merchant Payment Services
• CO-5 Bills Payment Services
• CO-6 Mobile Financial Marketplace
• CO-7 Customer Identity and Authentication Services
• CO-8 Fraud Monitoring and Financial Crime Prevention
• CO-9 Customer Support and Dispute Resolution
• CO-10 Digital Platform Availability

Each CO is analysed through process mapping, dependency identification, and scenario testing to ensure a comprehensive understanding of vulnerabilities and resilience capabilities.

Each CO is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.

This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—responsible for building, enhancing, or validating operational resilience capabilities.

It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.

This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.

It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, in which learning is directly integrated into real organisational deliverables.

For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:

• A practical reference for applying training concepts to live organisational exercises,
• A structured guide for developing implementation artefacts, and
• A bridge between professional development and real-world resilience outcomes.

“Starting Your OR Implementation” represents the point where resilience becomes real—where strategies are tested, dependencies are exposed, and capabilities are validated.

For GCash, this eBook is not just a guide—it is a working document that captures the organisation’s readiness to withstand disruption, protect its customers, and sustain critical services in an increasingly uncertain environment.

Here, operational resilience moves beyond planning—and becomes a demonstrable, measurable, and continuously improving capability.

Training-Led Implementation Approach

This eBook forms part of the value-added implementation support provided to organisations undertaking BCM Institute's training-led operational resilience implementation approach.

Under this approach, participants not only learn the OR methodology during certification or competency-based training. They progressively apply the methodology to their own organisation.

Training provides knowledge and implementation guidance, while project submissions offer the opportunity to apply that knowledge to real-world Critical Business Services.

The approach can be summarised as:

This helps bridge the gap between professional education and organisational implementation.

For GCash, the submissions developed through the five stages can progressively contribute to a practical body of operational resilience information that can be reviewed, challenged, updated, and used as the OR programme matures.

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