---
title: [OR] [EWB] [E3] [C1] Starting Your OR Implementation
description: [OR] [EWB] [E3] [C1] Starting Your OR Implementation
image: https://blog.bcm-institute.org/hubfs/PH%20Bank%20Graphic%20Folder/%5BPH%5D%20EastWest%20Bank%20Graphic%20Folder/%5BOR%5D%20%5BEWB%5D%20%5BE3%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.jpg
---
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###### Operational Resilience Implementation Blueprint: EastWest Banking Corporation
![BB OR \[C\] 16](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Pictures%20A/BB%20OR%20Folder%20C/BB%20OR%20%5BC%5D%2016.jpg?width=2000&height=1333&name=BB%20OR%20%5BC%5D%2016.jpg "BB OR [C] 16")
# \[OR\] \[EWB\] \[E3\] \[C1\] Starting Your OR Implementation
[![x \[OR\] \[EWB\] Title Banner](https://no-cache.hubspot.com/cta/default/3893111/17d1e813-43b5-46af-8fc0-4dafce1e32cc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/17d1e813-43b5-46af-8fc0-4dafce1e32cc)
The third instalment of the *Operational Resilience Implementation Blueprint: EastWest Banking Corporation* marks a critical transition—from planning to execution.
While the earlier eBooks, *Understanding Your Organisation* and *Implementing OR Planning Methodology for EWB*, established the strategic, governance, and design foundations, this eBook focuses on **operationalising those plans into actionable, measurable, and testable outcomes**.
For EastWest Banking Corporation, operational resilience is not merely a regulatory requirement but a strategic capability.
In an increasingly volatile environment shaped by cyber threats, system disruptions, third-party dependencies, and evolving customer expectations, the ability to **deliver critical business services under disruption** is paramount.
This eBook serves as the **implementation engine** of the entire Operational Resilience (OR) programme.
It consolidates structured inputs from business units and translates them into a comprehensive, organisation-wide resilience capability.
![\[OR\] \[E4\] \[C1\] Starting Your OR Implementation](https://blog.bcm-institute.org/hs-fs/hubfs/Banner%20Blog/%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png?width=1300&height=169&name=%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png)
[Dr Goh Moh Heng](https://blog.bcm-institute.org/ebook-or/author/dr-goh-moh-heng) Apr 7, 2026
###### Operational Resilience Certified Planner-Specialist-Expert
#### [![x \[OR\] \[EWB\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/445a6eaf-f780-48e4-af70-bb0ecc7a1fe0.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/445a6eaf-f780-48e4-af70-bb0ecc7a1fe0)
![\[OR\] \[E4\] \[C1\] Starting Your OR Implementation](https://blog.bcm-institute.org/hs-fs/hubfs/Banner%20Blog/%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png?width=1300&height=169&name=%5BOR%5D%20%5BE4%5D%20%5BC1%5D%20Starting%20Your%20OR%20Implementation.png)
### Introduction to “Starting Your OR Implementation” for EWB
[![\[OR\] \[EWB\] \[E3\] \[C1\] Starting Your OR Implementation](https://no-cache.hubspot.com/cta/default/3893111/cea988d8-3e73-4c96-8d0a-e0a9133213aa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cea988d8-3e73-4c96-8d0a-e0a9133213aa)
The third instalment of the *Operational Resilience Implementation Blueprint: EastWest Banking Corporation* marks a critical transition—from planning to execution.
While the earlier eBooks, *Understanding Your Organisation* and *Implementing OR Planning Methodology for EastWest Banking Corporation*, established the strategic, governance, and design foundations, this eBook focuses on **operationalising those plans into actionable, measurable, and testable outcomes**.
For EastWest Banking Corporation, operational resilience is not merely a regulatory requirement but a strategic capability.
In an increasingly volatile environment shaped by cyber threats, system disruptions, third-party dependencies, and evolving customer expectations, the ability to **deliver critical business services under disruption** is paramount.
This eBook serves as the **implementation engine** of the entire Operational Resilience (OR) programme. It consolidates structured inputs from business units and translates them into a comprehensive, organisation-wide resilience capability.
#### **Purpose of This Chapter**
The purpose of this chapter is to:
- Provide a **clear overview of the objectives and scope** of this eBook
- Explain how this eBook builds upon the outputs of the earlier phases
- Define the **expected contributions from business units**
- Establish a **common understanding of the six implementation stages**
- Position this eBook as a **practical guide for execution and submission**
This chapter prepares the reader to transition from conceptual understanding to **hands-on implementation**, ensuring alignment, consistency, and completeness across all submissions.
#### [![\[OR\] \[Thin Banner\] \[E3\] Positioning of eBook 3 within the OR Journey](https://no-cache.hubspot.com/cta/default/3893111/78f340d2-c422-43df-aadb-d2347dde326e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/78f340d2-c422-43df-aadb-d2347dde326e)
[![\[OR\] \[EWB\] \[E3\] \[C1\] Starting Your OR Implementation](https://no-cache.hubspot.com/cta/default/3893111/cea988d8-3e73-4c96-8d0a-e0a9133213aa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cea988d8-3e73-4c96-8d0a-e0a9133213aa)
[![eBook Cover \[OR\] \[EWB\] \[PH\] \[E3\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/6ee43c39-d1ca-4f50-a2e0-416c85905054.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6ee43c39-d1ca-4f50-a2e0-416c85905054)This eBook represents the **execution layer** of the three-part series:
- **Understanding Your Organisation**
Establishes organisational context, operating environment, and critical services
- **Implementing OR Planning Methodology**
Defines the governance, strategy, and planning stages
- **Starting Your OR Implementation (This eBook)**
Focuses on **detailed implementation and submission of operational resilience artefacts**
While the first two eBooks provide the “what” and “why,” this eBook delivers the **“how”**—through structured templates, tables, and guided outputs.
#### [![\[OR\] \[Thin Banner\] \[E3\] From Planning to Execution](https://no-cache.hubspot.com/cta/default/3893111/06de788e-e841-48d3-92e8-735c9e4577f1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/06de788e-e841-48d3-92e8-735c9e4577f1)Focus on Phase 2 \[P2\]: Operational Resilience in Action
Phase 2 of the Operational Resilience Planning Methodology is the point at which resilience concepts are embedded in day-to-day operations.
This eBook addresses the six key requirements of Phase 2 as requested by regulators globally, namely:
1. **[](https://cta-redirect.hubspot.com/cta/redirect/3893111/72d62dd6-d9ec-4d56-934e-c5b5a42e0aff)Outline Detailed Processes (Phase 2 – Stage 1) \[DP\]**
Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. **Map Dependency (Phase 2 – Stage 2) \[MD\]**
Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. **Map Processes and Resources (Phase 2 – Stage 2) \[MPR\]**
Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. **[](https://cta-redirect.hubspot.com/cta/redirect/3893111/5106e1fe-5099-44a5-baa9-636053f3c5c2)Establish Impact Tolerances (Phase 2 – Stage 2) \[iTo\]**
Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. **Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) \[SuPS\]**
Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. **Perform Scenario Testing (Phase 2 – Stage 4) \[ST\]**
Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.
Each of these requirements is explored in the context of the organisation’s operating model and service landscape.
[![\[OR\] \[Thin Banner\] \[E3\] Critical Business Services in Scope](https://no-cache.hubspot.com/cta/default/3893111/29b32779-5983-4232-9cfd-e121ad0db36f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/29b32779-5983-4232-9cfd-e121ad0db36f)
This eBook consolidates implementation outputs for the following **eight Critical Business Services** of the EastWest Banking Corporation:
- CBS-1 Deposit and Account Services
- CBS-2 Payments, Funds Transfer, and Bill Payment Services
- CBS-3 Digital Banking and Customer Access Channels
- CBS-4 Card Issuing and Card Transaction Services
- CBS-5 Retail and Consumer Lending Services
- CBS-6 Corporate and SME Banking Services
- CBS-7 Treasury, Liquidity, and Market-Facing Financial Services
- CBS-8 Customer Service, Complaints Handling, and Incident Communications
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/370958ec-db7b-40e9-856f-91d58007cf38)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/9f906ebc-f9d2-4053-9e6f-586799079049)Each CBS is analysed through the lens of process mapping, dependency identification, and scenario testing, ensuring a comprehensive understanding of vulnerabilities and resilience capabilities.
Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.
This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities.
It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.
[![\[OR\] \[Thin Banner\] \[E3\] Why This eBook Is Provided](https://no-cache.hubspot.com/cta/default/3893111/9ec00e46-5d0d-4c1b-bfdc-5ea99b79f374.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9ec00e46-5d0d-4c1b-bfdc-5ea99b79f374)
This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.
It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.
For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:
- A practical reference for applying training concepts to live organisational exercises,
- A structured guide for developing implementation artefacts, and
- A bridge between professional development and real-world resilience outcomes.
#### [![\[OR\] \[Thin Banner\] \[E3\] What the Reader Should Expect](https://no-cache.hubspot.com/cta/default/3893111/d09784e2-e60e-4eda-b723-0c111baa2754.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d09784e2-e60e-4eda-b723-0c111baa2754)
“Starting Your OR Implementation” represents the **execution cornerstone** of EastWest Banking Corporation’s operational resilience journey. It bridges the gap between strategy and practice by transforming high-level plans into **detailed, evidence-based implementation artefacts**.
Through structured submissions, cross-functional collaboration, and rigorous validation, this eBook ensures that operational resilience is **embedded, tested, and sustained** across the organisation.
Ultimately, this marks the transition from *planning for resilience* to **proving resilience in action**—a critical milestone in safeguarding customers, maintaining market confidence, and meeting regulatory expectations.
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/3aefb2d2-3110-47c1-ad4f-d3e6e5381066)
Blogs marked \[x\] are under construction
| **eBook 3: Starting Your OR Implementation** |
| --- |
| **CBS-1** | **CBS-2 \[x\]** | **CBS-3 \[x\]** | **CBS-4 \[x\]** | **CBS-5 \[x\]** | **CBS-6 \[x\]** | **List of CBS** |
| --- | --- | --- | --- | --- | --- | --- |
| [![\[OR\] \[EWB\] \[PH\] \[E3\] \[CBS\] \[1\] \[DP\] Deposit and Account Services](https://no-cache.hubspot.com/cta/default/3893111/eed52bc4-649c-4a2c-be54-7b6f88c9db2d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/eed52bc4-649c-4a2c-be54-7b6f88c9db2d) | [![\[OR\] \[EWB\] \[PH\] \[E3\] \[CBS\] \[2\] \[DP\] Payments, Funds Transfer, and Bills Payment Services](https://no-cache.hubspot.com/cta/default/3893111/b611c61d-8999-4970-a233-3cf987e4ccb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b611c61d-8999-4970-a233-3cf987e4ccb5) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[3\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/c264bded-2ba8-499f-8776-551ed90f86be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c264bded-2ba8-499f-8776-551ed90f86be) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[4\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/c2d1e3a3-5c66-4bb5-ad52-ff47a2004d19.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c2d1e3a3-5c66-4bb5-ad52-ff47a2004d19) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[5\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/21f9a85e-9b81-4f58-bf0a-d37a13b08b20.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/21f9a85e-9b81-4f58-bf0a-d37a13b08b20) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[6\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/2453b356-f23e-4167-9ae3-6390b9fa7448.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2453b356-f23e-4167-9ae3-6390b9fa7448) | [![\[OR\] \[EWB\] \[E1\] \[C5\] Identifying Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/87c2ed85-35ad-468f-a639-8249b4923a77.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/87c2ed85-35ad-468f-a639-8249b4923a77) |
| **CBS-7 \[x\]** | **CBS-8 \[x\]** | ** eBook 1** | ** eBook 2** | **eBook 3** | | |
| [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[7\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/d6755aa3-fe6a-409b-ac62-e333a8c698fa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d6755aa3-fe6a-409b-ac62-e333a8c698fa) | [![\[OR\] \[GEN\] \[E3\] \[CBS\] \[8\] \[DP\] Detailed Business Processes](https://no-cache.hubspot.com/cta/default/3893111/a04c298c-943f-43a1-ae41-4009623ff7a1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a04c298c-943f-43a1-ae41-4009623ff7a1) | [![eBook Cover \[OR\] \[EWB\] \[PH\] \[E1\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/690a0de6-8bc5-413b-91d7-48149e127420.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/690a0de6-8bc5-413b-91d7-48149e127420) | [![eBook Cover \[OR\] \[EWB\] \[PH\] \[E2\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/3fc657b2-3e90-47b1-b770-8a638b0f0066.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3fc657b2-3e90-47b1-b770-8a638b0f0066) | [![eBook Cover \[OR\] \[EWB\] \[PH\] \[E3\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/6ee43c39-d1ca-4f50-a2e0-416c85905054.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6ee43c39-d1ca-4f50-a2e0-416c85905054) | | |
| **Consolidated Report (CR)** | | | | | | |
| **CR** | **DP \[x\]** | **MD \[x\]** | **MPR \[x\]** | **ITo \[x\]** | **SuPS \[x\]** | **ST \[x\]** |
| [![\[OR\] \[EWB\] \[E3\] \[C1\] Starting Your OR Implementation](https://no-cache.hubspot.com/cta/default/3893111/cea988d8-3e73-4c96-8d0a-e0a9133213aa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cea988d8-3e73-4c96-8d0a-e0a9133213aa) | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P1\] \[DP\] Detailed Processes (Sub-CBS)](https://no-cache.hubspot.com/cta/default/3893111/2ed59124-3a65-48e5-aa14-8596578585f9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2ed59124-3a65-48e5-aa14-8596578585f9)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P2\] \[MD\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/5341285b-11e4-4f7f-bdcd-af246434ddb3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5341285b-11e4-4f7f-bdcd-af246434ddb3)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P3\] \[MPR\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/dfc007a2-14de-479a-ba96-c4a2cc531cee.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dfc007a2-14de-479a-ba96-c4a2cc531cee)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P4\] \[ITo\] Establish Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/c922c2b8-e63b-4305-9e8c-e7491707b5bc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c922c2b8-e63b-4305-9e8c-e7491707b5bc)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P5\] \[SuPS\] Identify Severe but Plausible Scenarios](https://no-cache.hubspot.com/cta/default/3893111/2447d25d-92f1-444d-87c8-55563195f14e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2447d25d-92f1-444d-87c8-55563195f14e)** | **[![\[OR\] \[GEN\] \[E3\] \[CR\] \[P6\] \[ST\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/9cc4faa3-60cb-4b09-8582-f9edd8103ed0.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9cc4faa3-60cb-4b09-8582-f9edd8103ed0)** |
**[](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)**For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the **OR-5000 Operational Resilience Expert Implementer course**, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
To learn more about the course and schedule, click the buttons below for the \[OR-3\] OR-300 Operational Resilience Implementer course and the \[OR-5\] OR-5000 Operational Resilience Expert Implementer course.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
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---
All rights reserved. Copyright 2026
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"dateModified" : "2026-04-13T11:40:59.238Z",
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"headline" : "[OR] [EWB] [E3] [C1] Starting Your OR Implementation",
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