[OR] [DBP] [E3] [C1] Starting Your OR Implementation

Chapter 1

Starting Your OR Implementation

This eBook, “Starting Your OR Implementation,” represents the third and final instalment in the series “Strengthening Resilience in Public Banking: The DBP Operational Resilience Journey” for the Development Bank of the Philippines. It marks the transition from conceptual understanding and planning to practical execution, where operational resilience (OR) is embedded in the organisation's day-to-day operations.

Building upon the foundations established in the earlier eBooks—“Understanding Your Organisation” and “Implementing Operational Resilience Planning Methodology”—this volume serves as a working implementation guide.

It consolidates the outputs of the planning phases and translates them into structured, actionable submissions from business units, thereby transforming strategy into operational reality.

Purpose of This Chapter

The purpose of this introductory chapter is to prepare the reader for active participation in the operational resilience implementation process.

It clarifies how this eBook functions not merely as a reference document, but as a submission framework that captures the detailed work performed across business units.

Readers will gain a clear understanding of:

• How the implementation phase aligns with the earlier planning phases
• The expectations for documenting and submitting OR artefacts
• The structure and intent of each implementation stage
• The role of business units in operationalising resilience across critical services

This chapter sets the context for a hands-on, execution-driven approach, ensuring that all contributors understand both the “why” and the “how” of the implementation journey.

This eBook completes the three-part series:

• eBook 1: Understanding Your Organisation
  Establishes organisational context, operating environment, and identifies critical business services.
• eBook 2: Implementing OR Planning Methodology
  Defines the strategic and governance framework through the “Plan” and “Implement” phases.
• eBook 3: Starting Your OR Implementation (This eBook)
  Focuses on execution, compiling detailed submissions aligned to operational resilience requirements.

Together, these eBooks form a comprehensive, end-to-end methodology, guiding DBP from awareness to implementation and continuous improvement.

Focus on Phase 2 [P2]: Operational Resilience in Action

Phase 2 of the Operational Resilience Planning Methodology is the point at which resilience concepts are embedded in day-to-day operations.

This eBook addresses the six key requirements of Phase 2 as requested by regulators globally,  namely:

1. Outline Detailed Processes (Phase 2 – Stage 1) [DP]
   Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. Map Dependency (Phase 2 – Stage 2) [MD]
   Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. Map Processes and Resources (Phase 2 – Stage 2) [MPR]
   Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. Establish Impact Tolerances (Phase 2 – Stage 2) [iTo]
   Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) [SuPS]
   Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. Perform Scenario Testing (Phase 2 – Stage 4) [ST]
   Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.

Each of these requirements is explored in the context of the organisation’s operating model and service landscape.

This eBook focuses on the detailed operationalisation of resilience across eight Critical Business Services (CBS) within the Development Bank of the Philippines:

• CBS-1 Deposit and Account Services
• CBS-2 Payments, Fund Transfers, and Cash Access
• CBS-3 Remittance and Electronic Funds Delivery Services
• CBS-4 Digital Banking and Electronic Banking Access
• CBS-5 Development Lending and Loan Servicing
• CBS-6 Corporate, Trade, and Institutional Transaction Banking Services

Each CBS is analysed through the lens of process mapping, dependency identification, and scenario testing, ensuring a comprehensive understanding of vulnerabilities and resilience capabilities.

Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.

This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities.

It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.

This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.

It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.

For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:

• A practical reference for applying training concepts to live organisational exercises,
• A structured guide for developing implementation artefacts, and
• A bridge between professional development and real-world resilience outcomes.

“Starting Your OR Implementation” represents the culmination of DBP’s operational resilience journey—from understanding and planning to execution.

It transforms strategic intent into measurable, actionable outcomes, ensuring that resilience is embedded into the organisation’s core operations.

As readers progress through this eBook, they are not merely learning about operational resilience—they are actively building it, contributing to a stronger, more resilient Development Bank of the Philippines capable of delivering critical services under all conditions.

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