[OR] [BPI] [E3] [C1] Starting Your OR Implementation

Chapter 1

Starting Your OR Implementation

This eBook, “Starting Your OR Implementation,” represents the third and final instalment in the series “Operational Resilience in Action: The BPI Transformation Blueprint”, focusing on the practical execution of operational resilience (OR) within Bank of the Philippine Islands (BPI).

While the preceding eBooks—“Understanding Your Organisation” and “Implementing OR Planning Methodology”—establish the foundational knowledge and strategic direction, this volume transitions decisively into execution.  

At this stage, operational resilience is no longer conceptual. It becomes embedded within business units, operational processes, and technology environments.

This eBook serves as the structured platform through which BPI’s business units contribute their detailed submissions, translating enterprise-level OR strategies into actionable, measurable, and testable components.

The content reflects a shift from planning to implementation, where resilience is operationalised across BPI’s most critical services.

It ensures that the bank not only complies with regulatory expectations such as those outlined in Bangko Sentral ng Pilipinas Circular No. 1203 on Operational Resilience, but also builds a sustainable capability to anticipate, withstand, respond to, and recover from disruptions.

Purpose of This eBook

The purpose of this eBook is to kick-start and guide the structured submission of implementation artefacts required for the Philippine National Bank’s operational resilience programme.

It serves as a working document for business units, enabling them to systematically document, validate, and align their critical business services with the organisation’s resilience objectives and regulatory expectations, including compliance with BSP Circular No. 1203 on Operational Resilience.

This eBook is designed to:

• Translate the “Plan” phase outputs into actionable implementation steps
• Provide standardised templates and guidance for consistent submissions
• Ensure alignment between business, operations, technology, and third-party dependencies
• Enable management to assess resilience capabilities against impact tolerances and disruption scenarios

This eBook captures the execution of six key stages of operational resilience implementation:

Focus on Phase 2 [P2]: Operational Resilience in Action

Phase 2 of the Operational Resilience Planning Methodology is the point at which resilience concepts are embedded in day-to-day operations.

This eBook addresses the six key requirements of Phase 2 as requested by regulators globally,  namely:

1. Outline Detailed Processes (Phase 2 – Stage 1) [DP]
   Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. Map Dependency (Phase 2 – Stage 2) [MD]
   Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. Map Processes and Resources (Phase 2 – Stage 2) [MPR]
   Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. Establish Impact Tolerances (Phase 2 – Stage 2) [iTo]
   Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) [SuPS]
   Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. Perform Scenario Testing (Phase 2 – Stage 4) [ST]
   Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.

Each of these requirements is explored in the context of the organisation’s operating model and service landscape.

The implementation effort is centred around the following Critical Business Services (CBS) identified for the Bank of the Philippine Islands:

• CBS-1 Deposit and Account Services

• CBS-2 Payments, Funds Transfer, and Cash Access Services

• CBS-3 Digital Banking and Customer Channel Access

• CBS-4 Lending and Credit Servicing

• CBS-5 Card and Merchant Services

• CBS-6 Treasury, Foreign Exchange, and Liquidity-Related Client Services

• CBS-7 Corporate Cash Management and Transaction Banking

• CBS-8 Wealth, Investment, and Securities Distribution Services

• CBS-9 Remittance and Overseas Filipino Banking Support

• CBS-10 Customer Service, Incident Communication, and Complaint Resolution

Each CBS is analysed through the lens of process mapping, dependency identification, and scenario testing, ensuring a comprehensive understanding of vulnerabilities and resilience capabilities.

Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.

This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities.

It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.

This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.

It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.

For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:

• A practical reference for applying training concepts to live organisational exercises,
• A structured guide for developing implementation artefacts, and
• A bridge between professional development and real-world resilience outcomes.

“Starting Your OR Implementation” is where operational resilience becomes tangible.

It transforms strategic intent into measurable action, enabling the Philippine National Bank to operationalise resilience across its most critical services.

Through structured submissions, collaborative engagement, and rigorous testing, the organisation moves closer to achieving a state of resilience that safeguards customers, protects financial stability, and ensures regulatory compliance.

This eBook is not merely a guide—it is a working blueprint for embedding resilience into the core of the bank’s operations.

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