[OR] [AUB] [E3] [C1] Starting Your OR Implementation

Introduction to “Starting Your OR Implementation” for AUB

This eBook, “Starting Your OR Implementation for AUB”, represents the third and final instalment in the series “A Compliance-Driven Approach to Operational Resilience: Asia United Bank Corporation”.

It marks a critical transition from planning and design to execution and operationalisation of an Operational Resilience (OR) programme.

The preceding eBooks—“Understanding Your Organisation” and “Implementing OR Planning Methodology”—have laid the essential foundation.

They provided a structured understanding of the organisation’s operating environment, regulatory expectations, governance structure, and the step-by-step methodology for designing a robust OR framework.

This third eBook builds on those foundations by focusing on practical implementation. It serves as a structured guide for business units to submit, document, and validate their operational resilience capabilities, aligned with both internal strategy and regulatory requirements.

Purpose of This Chapter

The purpose of this introductory chapter is to:

• Clarify the role and significance of this eBook within the overall OR programme
• Define the expected outputs and submissions from business units
• Provide a clear overview of the implementation stages
• Set expectations on how this eBook supports compliance with regulatory requirements, including those outlined in BSP Circular No. 1203 on Operational Resilience
• Position this eBook as a practical working document, rather than a conceptual guide

This chapter prepares the reader to understand not just what needs to be done, but how to begin executing the operational resilience programme in a structured and measurable manner.

This eBook represents the execution layer of the three-part series:

• Understanding Your Organisation
  Establishes organisational context, operating environment, and critical services
• Implementing OR Planning Methodology
  Defines the governance, strategy, and planning stages
• Starting Your OR Implementation (This eBook)

While the first two eBooks provide the “what” and “why,” this eBook delivers the “how”—through structured templates, tables, and guided outputs.

Focus on Phase 2 [P2]: Operational Resilience in Action

Phase 2 of the Operational Resilience Planning Methodology is the point at which resilience concepts are embedded in day-to-day operations.

This eBook addresses the six key requirements of Phase 2 as requested by regulators globally,  namely:

1. Outline Detailed Processes (Phase 2 – Stage 1) [DP]
   Translating high-level business services into detailed, end-to-end operational processes that enable service delivery.
2. Map Dependency (Phase 2 – Stage 2) [MD]
   Identifying internal and external dependencies, including people, technology, data, facilities, third parties, and suppliers.
3. Map Processes and Resources (Phase 2 – Stage 2) [MPR]
   Establishing clear linkages between processes and the resources required to support them under normal and disrupted conditions.
4. Establish Impact Tolerances (Phase 2 – Stage 2) [iTo]
   Defining the maximum tolerable level of disruption for each critical business service, aligned with client harm, market integrity, financial stability, and regulatory expectations.
5. Identify Severe but Plausible Scenarios (Phase 2 – Stage 4) [SuPS]
   Developing stress scenarios that meaningfully challenge the organisation’s ability to remain within its defined impact tolerances.
6. Perform Scenario Testing (Phase 2 – Stage 4) [ST]
   Testing the organisation’s capability to withstand disruption and identifying vulnerabilities, control gaps, and areas for resilience enhancement.

Each of these requirements is explored in the context of the organisation’s operating model and service landscape.

This eBook consolidates implementation outputs for the following eight Critical Business Services of the Asia United Bank Corporation:

• CBS-1 Deposit and Account Services

• CBS-2 Payments and Funds Transfer Services

• CBS-3 Digital Banking and Customer Access Channels

• CBS-4 Cash Management and Corporate Collections/Disbursements

• CBS-5 Remittance Services

• CBS-6 Card and Merchant Payment Services

• CBS-7 Lending and Loan Servicing

• CBS-8 Treasury and Investment Transaction Services

• CBS-9 Trade Finance and Related Corporate Banking Services

Each CBS is analysed through the lens of process mapping, dependency identification, and scenario testing, ensuring a comprehensive understanding of vulnerabilities and resilience capabilities.

Each CBS is examined through the lens of process resilience, resource dependencies, tolerance thresholds, and scenario-driven vulnerabilities, enabling readers to understand not only what needs to be done, but how to do it in a structured, regulator-ready manner.

This eBook is designed for practitioners—risk managers, BCM professionals, operations leaders, compliance teams, and senior management—who are responsible for building, enhancing, or validating operational resilience capabilities.

It serves as both a hands-on implementation guide and a reference artefact, supporting consistency, traceability, and continuous improvement across the OR lifecycle.

This is a complimentary service offered by BCM Institute to organisations intending to implement an Operational Resilience project or enhance an existing Operational Resilience programme.

It is specifically designed to support organisations adopting the BCM Institute’s training-led implementation approach, where learning is directly integrated with real organisational deliverables.

For participants attending BCM Institute’s certification or competency-based training courses, this eBook serves as:

• A practical reference for applying training concepts to live organisational exercises,
• A structured guide for developing implementation artefacts, and
• A bridge between professional development and real-world resilience outcomes.

This eBook marks the starting point for implementing tangible operational resilience. It transforms strategy into action, ensuring that resilience is not merely defined but demonstrated through evidence, testing, and continuous refinement.

For Asia United Bank Corporation, this phase is critical to achieving regulatory compliance while strengthening its ability to deliver essential services amid disruption.

Ultimately, “Starting Your OR Implementation” is more than a guide—it is a working document and execution toolkit that enables operational resilience professionals to systematically implement, update, and manage their OR programmes with confidence and rigour.

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