Operational resilience has emerged as a critical priority for financial institutions operating in increasingly complex, interconnected, and regulated environments.
For banks such as Asia United Bank Corporation (AUB), the ability to prevent, respond to, recover from, and adapt to disruptions is no longer optional—it is a regulatory expectation and a strategic imperative.
In particularly those outlined in the Bangko Sentral ng Pilipinas (BSP) guidelines, such as Circular No. 1203 on Operational Resilience.
This chapter serves as a summary of eBook 1: “Understanding Your Organisation”, which lays the foundational knowledge required before embarking on designing and implementing an operational resilience programme.
The purpose of this chapter is to:
By grounding operational resilience in the realities of AUB’s business model, regulatory obligations, and service delivery structure, this chapter ensures that subsequent efforts are both relevant and effective.
eBook 1 focuses on building a comprehensive understanding of AUB as an organisation. It recognises that operational resilience cannot be implemented in isolation—it must be anchored in how the bank operates, delivers services, and interacts with customers, regulators, and third parties.
The key components of this foundational eBook are summarised below.
This section introduces AUB as a Philippine universal bank, highlighting its:
It sets the stage for understanding why operational resilience is critical to maintaining financial stability, customer trust, and regulatory compliance.
A detailed organisational profile of AUB is presented, including:
This section ensures that operational resilience initiatives are aligned with how value is created and delivered within the bank.
AUB operates within a dynamic and highly regulated environment shaped by:
Understanding this environment is essential for identifying vulnerabilities and resilience priorities.
This section outlines the establishment of a cross-functional Operational Resilience Team, typically comprising:
The emphasis is on cross-functional collaboration, ensuring that resilience is embedded throughout the organisation rather than siloed.
A central theme in operational resilience is the identification of Critical Business Services (CBS)—services whose disruption would have:
For AUB, typical CBS include:
This section introduces the concept that resilience should focus on end-to-end service delivery rather than on individual systems or functions.
Note to Philippines Readers: As this is an international operational resilience training and certification course, the terminology of "Critical Operations" as per BSP policy is standardised as "Critical Business Services" or CBS.
This section highlights the defining attributes of AUB that influence its resilience strategy:
Understanding these characteristics helps tailor resilience strategies to the bank’s unique risk profile.
The final component of eBook 1 defines AUB’s strategic objectives for operational resilience, which typically include:
These goals provide the direction and benchmarks for subsequent implementation efforts.
This introductory chapter consolidates the insights from eBook 1, “Understanding Your Organisation,” and establishes the critical foundation for AUB’s operational resilience journey.
By developing a deep understanding of Asia United Bank Corporation—its structure, operating environment, critical services, and strategic priorities—the organisation is better positioned to design and implement a resilience programme that is both practical and compliant.
As the series progresses into eBook 2: “Implementing Operational Resilience”, the focus will shift from understanding to action—translating these foundational insights into a structured planning methodology aligned with regulatory expectations and industry best practices.
Ultimately, this compliance-driven approach ensures that AUB is not only prepared to meet regulatory requirements set by the Bangko Sentral ng Pilipinas but is also in delivering consistent, reliable, and resilient banking services in the face of disruption.
Blogs marked [x] are under construction.
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A Compliance-Driven Approach to Operational Resilience: Asia United Bank Corporation |
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For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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If you have any questions, click to contact us. |
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