[OR] [AmB] [E2] [C21] [Back Cover] for eBook 2

Operational Resilience Framework: A Case Study of AmBank Malaysia

Operational Resilience Framework: A Case Study of AmBank Malaysia offers a practical, institution-specific examination of how operational resilience can be structured, implemented, and sustained within a complex banking environment.

Developed for operational resilience, business continuity, risk, and compliance professionals, this eBook moves beyond theory to demonstrate how resilience principles are applied in practice—using AmBank Malaysia as a detailed and realistic case study.

Structured into two complementary sections—“Understanding Your Organisation: AmBank” and “Implementing Operational Resilience for Operational Resilience Professionals Operating in AmBank”—the eBook guides readers through the critical thinking, governance design, and execution disciplines required to embed operational resilience effectively. It highlights the importance of understanding organisational context, critical business services, impact tolerances, and disruption scenarios as the foundation of a credible and defensible resilience framework.

Key learning outcomes include:

• Interpreting operational resilience expectations within a banking context
• Understanding AmBank’s organisational structure, critical services, and dependencies
• Translating resilience principles into practical governance and operating models
• Integrating business continuity, risk management, and operational resilience
• Managing, reviewing, and enhancing resilience capabilities over time

This eBook is designed for appointed operational resilience professionals operating within or alongside AmBank Malaysia, as well as practitioners seeking a real-world reference for implementing resilience in financial institutions. It reflects the BCM Institute’s practitioner-led methodology, shaped by decades of experience supporting banks, regulators, and critical service providers across Asia and globally.

For professionals seeking to progress from understanding to expert-level implementation, this case study aligns directly with the BCM Institute’s OR-5000 Operational Resilience Expert Implementer programme—a certification designed for individuals responsible for designing, implementing, and leading operational resilience frameworks within their organisations. The programme builds on the same principles demonstrated in this eBook, offering structured learning, practical application, and professional recognition.

About BCM Institute

BCM Institute is a global authority in Business Continuity and Operational Resilience training, certification, and advisory. Our programmes are designed by practitioners, for practitioners—supporting professionals and organisations in building resilient, sustainable, and regulatory-ready operations.

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.