Additionally, the initial program can focus on addressing the most likely threats with a scalable framework to adapt to various crisis scenarios.
Project planning assumptions encompass various aspects. Communication channels for internal and external stakeholders must be established, along with employee awareness and a media relations strategy. Reliable technology infrastructure and compatible software are vital for crisis response.
The program's effectiveness hinges on ongoing personnel training and regular testing of the crisis management plan through realistic simulations. By acknowledging and addressing these assumptions, organizations can develop a robust crisis management program that fosters preparedness and effective response in the face of unforeseen events.
There is strong commitment and support from senior management for the development and implementation of the program.
Necessary resources (personnel, budget, technology) will be allocated to the project.
All relevant stakeholders (internal and external) will be willing to participate in the program development and implementation.
The organization is receptive to changes in procedures and protocols for crisis preparedness.
The program will initially address the organisation's most likely and impactful crisis scenarios.
The program's framework can be adapted to handle varying sizes and complexities of crises.
The program can be implemented in phases, allowing for iterative development and testing.
Defined communication channels exist for internal and external stakeholders during a crisis.
Employees understand their roles and responsibilities in a crisis situation.
A clear strategy for communication with the media during a crisis is established.
The organization's technology infrastructure is reliable and can support crisis communication needs.
Adequate backup and recovery systems are in place for critical data and systems.
All necessary software used for crisis management is compatible with existing systems.
Training programs will be developed and readily available for all personnel involved in the crisis management response.
Employees will actively participate in training exercises and drills.
The program will incorporate ongoing training to maintain employee preparedness and address emerging threats.
The crisis management plan will be regularly tested through simulations and exercises.
Lessons learned from testing will be used to improve the crisis management program.
Testing scenarios will be realistic and reflect the organisation's potential crisis situations.
These assumptions may need to be adapted based on the specific organisation's crisis management needs.
Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
Extracted from Analyse and Evaluate Sources of Risk
To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].
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