While interconnected, they differ in focus, scope, and application.
| Crisis Management | Operational Resilience |
| Definition | |
| is a structured approach aimed at identifying, preventing, preparing for, responding to, and recovering from events that pose a significant threat to an organisation's people, operations, reputation, or assets. | is the ability of an organisation to continue its critical operations and adapt to changes, disruptions, or crises while maintaining essential functions and protecting its people, reputation, and value. |
| Focus | |
| Concentrates on addressing and mitigating the impact of sudden and often unforeseen events or crises. These include natural disasters, cyber-attacks, public relations crises, and other disruptive incidents. | It encompasses a broader perspective, including responding to crises and proactively building capabilities to ensure ongoing operational effectiveness despite disruptions. |
| Timeframe | |
| Involves short-term actions and responses to manage and contain the immediate effects of a crisis. | It has a more strategic and long-term focus, considering immediate response measures and long-term strategies to enhance an organisation's ability to endure and adapt. |
| Objective | |
| It aims to minimise damage, protect stakeholders, and rapidly recover to normal operations after a crisis. | It aims to ensure that an organisation can sustain its critical functions, adapt to changing circumstances, and thrive in the face of challenges, whether crises or ongoing disruptions. |
| Crisis Management | Operational Resilience |
| Scope | |
| tends to be reactive, responding to specific incidents or crises as they arise. | has a more proactive and comprehensive scope, focusing on building capabilities to withstand a wide range of sudden or gradual disruptions. |
| Time Horizon | |
| is often associated with short-term, immediate responses to mitigate the impact of an event. | looks beyond the immediate response, addressing short-term and long-term strategies for sustained adaptability and effectiveness. |
| Approach | |
| is event-driven, with a focus on containment, recovery, and restoration. | is a strategic and holistic approach that involves continuous improvement, risk identification, and building capabilities to enhance overall organizational resilience. |
| Components and Tools | |
| While there is overlap in some components, such as business continuity planning, crisis management tools may focus more on immediate response and communication | Operational resilience tools encompass a broader array, including risk assessment tools, technology resilience measures, and strategies for maintaining critical operations. |
In summary, crisis management and operational resilience are complementary but distinct concepts.
While crisis management addresses the immediate response to disruptive events, operational resilience takes a broader and more proactive approach, aiming to fortify an organization's ability to adapt, endure, and thrive in an ever-evolving environment.
Both are essential for building a robust and resilient organizational framework.
Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].
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