Action Steps for Threats Against People

These are the action steps that an Incident Management Team should consider implementing measures when there is a threat against its staff members and customers.
Moh Heng Goh

Action Steps for Threats Against PeopleIC_CM_Action Steps for Threats Against People

The Incident Management Team should consider implementing the following measures when there is a threat against its staff members and customers.

  • Report the threats to the appropriate law enforcement agencies and seek their advice and assistance
  • Remind all staff to be extra vigilant and report all suspicious or unusual incidents
  • Issue personal security guidelines, to staff under threat
  • Prepare confidential personal files for staff considered to be at risk
  • Confirm that contact lists for emergency services are available and up-to-date
  • Ensure that fire extinguisher are tested and available within buildings
  • Confirm that instructions for dealing with fires and bomb threats, including building evacuation procedures, are current, are understood, and have been tested
  • Prepare and issue a press release if ABC COMPANY LIMITED STAFF is attacked
  • Use additional guards on ABC COMPANY LIMITED premises and residences of those under threat and increase external patrols
  • Ensure that guard have an immediate point of contact day and night so that they can report incidents and obtain help immediately
  • Ensure that at night all external doors/windows to premises and residences are locked and that guard have access lists
  • Where grills or shutters are fitted, keep them closed and locked
  • Consider improving the security of residences by providing intruder and attack alarms
  • Check vehicles entering ABC COMPANY LIMITED and residences for under vehicle booby-traps and other explosive devices
  • Check all vehicles for booby traps and explosive devices when they have been left unattended
  • Check all mail for explosive devices
  • Check handbags, briefcases and packages carried by all visitors into organisation premise for weapons and explosive devices
  • Consider ballistic vests for staff who have received specific threats
  • Obtain policy protection or provide bodyguards.

A Manager’s Guide to Implementing Your Crisis Management Plan


Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan . Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 6D: Threats against People




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