Playbook: Threats Against People

Action Steps for Threats Against People

The Incident Management Team should consider implementing the following measures when there is a threat against its staff members and customers.

Report the threats to the appropriate law enforcement agencies and seek their advice and assistance.
Remind all staff to be extra vigilant and report all suspicious or unusual incidents.
Issue personal security guidelines to staff under threat
Prepare confidential personal files for staff considered to be at risk
Confirm that contact lists for emergency services are available and up-to-date
Ensure that fire extinguishers are tested and available within buildings
Confirm that instructions for dealing with fires and bomb threats, including building evacuation procedures, are current, are understood, and have been tested
Prepare and issue a press release if ABC COMPANY LIMITED STAFF is attacked
Use additional guards on ABC COMPANY LIMITED premises and residences of those under threat and increase external patrols
Ensure that guards have an immediate point of contact day and night so that they can report incidents and obtain help immediately
Ensure that at night, all external doors/windows to premises and residences are locked and that guards have access lists
Check where grills or shutters are fitted, keep them closed and locked
Consider improving the security of residences by providing intruder and attack alarms
Check vehicles entering ABC COMPANY LIMITED and residences for under-vehicle vehicle booby-traps and other explosive devices
Check all vehicles for booby traps and explosive devices when they have been left unattended
Check all mail for explosive devices
Check handbags, briefcases and packages carried by all visitors into organisation premises for weapons and explosive devices.
Consider ballistic vests for staff who have received specific threats
Obtain policy protection or provide bodyguards.

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Reference Guide

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 6D: Threats Against People

Note: This version is the draft 2nd Edition being updated in 2021. The numeric in the square bracket {C##] and [AX-#] is the cross-referencing of the actual chapter and appendices in the 2016 Edition.